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Are online coding discussions putting your practice at risk?

By Cheryl Toth, MBA  bio
Here’s an email we recently saw while monitoring a specialty coding listserv…


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WORKPLACE BULLYING

How to beat the workplace bully in your medical office

Loss of good employees, low morale, and communication breakdowns caused by office bullies are costing…


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WORKING WITH PHYSICIANS

What to do when your doctor becomes a patient

Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though…


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MANAGING THE OFFICE

How one medical center created their dream schedule

I work at a small primary care office- two physicians and two NPs. One of the physicians is married to one of the NPs, and they are expecting…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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MANAGING THE OFFICE

The importance of recognizing your employees’ hard work

Happy Administrative Professionals Week! What have you got planned to acknowledge your hard-working support staff? If you’ve decided to do nothing this year, you may want to…


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3 steps a manager must take to end harmful gossip in the workplace

By Lynne Curry  bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…


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INCREASING PROFITS

21 easy ways to boost practice profitability fast

Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…


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MANAGING STAFF

How to end the jealousy when a sharp newcomer threatens longtimers

A tenet of management is “people require care.” And nowhere is that more evident than in the situation where a bright-eyed, eager, and…


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SAFEGUARDING PHI

Traps to avoid: Giving ex-practice employees access to PHI

Your medical office staff understands the imperative of safeguarding personal health information (PHI) and wouldn’t let strangers…


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