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Managing staff

Are Your Front Desk Staff Burning Out? Signs and Solutions

August 6, 2025

How to spot burnout early—and what you can do to prevent it. In many practices, the front desk is the heartbeat of daily operations. It’s where patients are welcomed, phones are answered, insurance is verified, appointments are booked, and problems are triaged—often all at once. With so much responsibility and constant pressure, it’s no wonder administrative burnout is on the … [Read more...] about Are Your Front Desk Staff Burning Out? Signs and Solutions

12 training trends to upgrade medical office staff skills

August 3, 2025

Incorporating new training trends into development programs can significantly enhance the skills and capabilities of medical office administrative staff. By staying updated with these trends, medical office managers can ensure their teams are well-prepared to meet the evolving demands of the healthcare industry, ultimately contributing to the practice’s efficiency, security, … [Read more...] about 12 training trends to upgrade medical office staff skills

5 ways managers can better communicate with staff

July 31, 2025

By Nick Hernandez  bio Effective medical office managers are effective communicators. They express themselves well both orally and in writing. Further, they project an image of self-assurance and of understanding. These attributes are continuously communicated by their actions and demeanor. Effective communication is also important because a large portion of a manager's … [Read more...] about 5 ways managers can better communicate with staff

What it takes for a good manager to be a good leader

July 31, 2025

A good manager is often synonymous with being a good leader, but it's important to recognize that while there is overlap between the two roles, they are not identical. A manager typically has responsibilities related to organizing, planning, and controlling processes and resources to achieve specific goals. On the other hand, a leader focuses on inspiring, motivating, and … [Read more...] about What it takes for a good manager to be a good leader

The Heroine with a Headcount: Handling the Disruption Diva

July 23, 2025

By Lynne Curry Question: We thought we’d hit the jackpot when we hired “Sonali.” She possessed all the right skills, and her interview dazzled. My manager said, “I love her fresh thinking. Keep her happy; we need her.” The trouble surfaced in week three. Sonali pinged me on Slack. “FYI—our ticket system’s outdated. I built a new one in Notion. Should triple velocity. … [Read more...] about The Heroine with a Headcount: Handling the Disruption Diva

New Generations, New Norms: Managing Gen Z in the Medical Office

July 23, 2025

Motivating and managing younger employees with different work styles Managing a multigenerational team is nothing new, but if you’re starting to welcome more Gen Z employees into your medical office, you’ve probably noticed that this generation comes with its own work habits, communication preferences, and expectations. Born roughly between 1997 and 2012, Gen Z has grown up … [Read more...] about New Generations, New Norms: Managing Gen Z in the Medical Office

What To Do When Fear of ICE Keeps Staff Away

July 14, 2025

Immigration enforcement doesn’t just affect your patients—it can shake your workforce, too. When word spreads of ICE raids in the area, some staffers may stop coming to work out of fear. Others may call out, asking for time to stay with family members, or quietly disengage without ever saying why. This puts you in a difficult spot: You still need to staff the front desk, … [Read more...] about What To Do When Fear of ICE Keeps Staff Away

How to build leadership skills as a new manager

July 6, 2025

Stepping into the role of a medical office manager is exciting, but it also comes with a new set of challenges. One of the most important aspects of your job is leading your team effectively. As the person responsible for the smooth day-to-day operations of the office, developing strong leadership skills is essential for your success and the success of your team. While … [Read more...] about How to build leadership skills as a new manager

Summer Safety Tips for Your Office and Patients

July 1, 2025

July heat waves can bring more than just sweaty commutes—they can affect your office operations, your staff’s well-being, and even your patients’ health. While the summer months might feel more relaxed, it’s the perfect time to sharpen your focus on safety, both inside the practice and in the information you share with patients. Here’s how to keep things cool, functional, and … [Read more...] about Summer Safety Tips for Your Office and Patients

Becoming Your Office’s Chief Learning Officer (Without the Fancy Title)

June 30, 2025

In large organizations, a Chief Learning Officer (CLO) is responsible for developing and overseeing learning and development strategies to ensure employees continuously improve their skills. But what if you could bring that same level of professional development to your medical office? As a medical office manager, you are already responsible for efficiency, team development, … [Read more...] about Becoming Your Office’s Chief Learning Officer (Without the Fancy Title)

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Are Your Front Desk Staff Burning Out? Signs and Solutions

TikTok, Yelp & Online Reviews: What Managers Should (and Shouldn’t) Do

The Silent Revenue Killers in Your Practice

After Vacation Blues: Fixing the Post-Vacation Slump

8 Office Time-Saving Hacks from Other Managers

Your Career

After Vacation Blues: Fixing the Post-Vacation Slump

What it takes for a good manager to be a good leader

Wide Awake and Working (in Your Head)? Here’s How to Power Down for Real

5 reasons to turn down a promotion … and how to do so tactfully

How to build leadership skills as a new manager

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