Patients are making increasing use of physician rating and review sites to comment on their medical experiences the way diners do with restaurants. And as with…
MARKETING THE PRACTICE
The healthcare consumer: Using patient online reviews to boost your practice’s business
December 10, 2018 by
MULTIPLE INSURANCE COVERAGES
How to determine the order of multiple insurance coverages
November 30, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
When patients have multiple insurance coverage, at times it can be difficult to determine which one is primary, secondary, and tertiary. Sometimes, the patients don’t even know…
INSIGHT
8 actions to be an exceptional listener
November 16, 2018 by
By Stacey Hanke bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…
READER TIPS
Office hours change draws more working patients
November 16, 2018 by
A change from traditional office hours has proved popular with patients, staff and physicians at a family practice in…
MANAGING THE OFFICE
When you’re about to lose patience with a patient
November 16, 2018 by
Working with the public isn’t easy. And working in a medical office, where people are often at their worst, can be especially…
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
November 12, 2018 by
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
November 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
MANAGING THE OFFICE
Is your waiting room costing you money?
October 26, 2018 by
How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…
TEAMWORK
Role-playing turns front and back office staff into one team
October 26, 2018 by
When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…
INSIGHT
Telehealth integration offers healthcare advantages for baby boomers
October 22, 2018 by
By James B. LeVasseur, Ph.D. bio
The looming shortage of qualified doctors and specialists presents a significant challenge for the nation’s healthcare system…
