It’s the catch-22 of a medical practice: How do you keep the patients flowing without compromising patient care? There are solutions to the problem, and they aren’t all high tech, but they do…
MANAGING THE OFFICE
Keep things moving: reduce wait times while still giving patients the attention they deserve
October 12, 2018 by
INSIGHT
5 essential steps to ensure an effective HIPAA program
October 9, 2018 by
By Danika Brinda bio
HIPAA Compliance is a term that is often thrown around the healthcare industry; however, I commonly ask myself: Is the meaning of HIPAA Compliance the same throughout the…
READER TIPS
Patient collections ‘bonus incentive’ program increases patient payments and staff pay
October 9, 2018 by
An Indiana practice recently established a bonus incentive program for its support staff that has been a huge help to patient collections.
“I had managed an office prior to joining this practice where I was…
TELEHEALTH
How telehealth can transform your medical practice
September 28, 2018 by
Telehealth— the practice of providing a range of healthcare services remotely, as opposed to face-to-face— is revolutionizing the practice of…
SOCIAL MEDIA MARKETING
Social media is a double win for your medical practice and your career
September 21, 2018 by
Digital media specialist Brittney Overstreet says social media has given word-of-mouth marketing—the oldest marketing tool—unanticipated strength that…
PATIENT EXPERIENCE
How to become a patient-centered practice and improve your profitability
September 7, 2018 by
What do old-school electric typewriter manufacturers and medical practices have in common? More than you might think…
PATIENT SAFETY
Bill to end secrecy around doctor sexual assault and other patient harm passes CA Assembly
September 7, 2018 by
California would be the first state in the nation to mandate doctors tell their patients when they are disciplined for sexual assault or other patient harm under legislation that…
NOTICE OF PRIVACY PRACTICES
HIPAA Refresher: Is your practice on top of NPPs?
September 7, 2018 by
By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
I know, HIPAA is old news. And ALL of your offices are presenting your patients with a HIPAA Notice of Privacy Practices (NPP) already…
MANAGING THE OFFICE
What is the ‘patient experience’ like at your medical practice?
August 31, 2018 by
You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…
COLLECTIONS
7 best practices for optimizing your collections
August 17, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…
