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READER TIPS

Office hours change draws more working patients

A change from traditional office hours has proved popular with patients, staff and physicians at a family practice in…


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MANAGING THE OFFICE

When you’re about to lose patience with a patient

Working with the public isn’t easy. And working in a medical office, where people are often at their worst, can be especially…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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PROFESSIONAL COMMUNICATIONS

3 dozen ways to handle difficult discussions

Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…


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MANAGING THE OFFICE

Is your waiting room costing you money?

How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…


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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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INSIGHT

Telehealth integration offers healthcare advantages for baby boomers

By James B. LeVasseur, Ph.D.  bio
The looming shortage of qualified doctors and specialists presents a significant challenge for the nation’s healthcare system…


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READER TIPS

Polite form on chart collects balance due at registration

Because staff don’t like asking patients for money, one manager set up a non-confrontational form that gets patients to pay…


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PATIENT CREDITS

3 questions to help you handle patient credits

By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
How does your office deal with patient credits? More importantly, does your office deal with patient credits at all? Believe it not, not all offices do. There are several reasons why an…


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MANAGING PATIENTS

5 quick ways to make your waiting room more welcoming

A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room…


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