Ensuring that your medical practice is accessible to all patients—regardless of their physical abilities, language skills, or other needs—is not only a legal requirement but also a moral and ethical responsibility. Accessibility means creating an environment where every patient feels welcome and can easily navigate your office, receive the care they need, and communicate with … [Read more...] about Ensuring Accessibility for All at Your Medical Office
Managing patients
Why and How to Provide Translators for Patients
One critical area that can often be overlooked in a medical office is the need for translation services. For many patients with limited English proficiency (LEP), the ability to communicate effectively with healthcare providers can be a matter of safety, health, and trust. Providing accessible language services is not just a nice-to-have — it’s essential for your practice’s … [Read more...] about Why and How to Provide Translators for Patients
Navigating Patient Confidentiality in the Digital Age
In today's technology-driven environment, safeguarding patient confidentiality is more complex than ever. As a medical office manager, you're at the forefront of this challenge, balancing the need for efficient data management with the responsibility to protect sensitive information. Here’s how you can ensure patient data remains secure and compliant with ever-evolving … [Read more...] about Navigating Patient Confidentiality in the Digital Age
7 Jobs to Start in October for Year-End
October is the perfect time to get a head start on the end-of-year rush. By handling key tasks now, you can ensure a smooth transition into the holiday season and avoid last-minute chaos. Here are the essential jobs you should focus on in October to set your office up for success as the year wraps up. 1. Year-End Financial Review October is an ideal time to start reviewing … [Read more...] about 7 Jobs to Start in October for Year-End
What to Do When Your Doctor Becomes a Patient
Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though their silence about their own health might lead staff and patients to believe otherwise. Physician illness is a topic that's not often discussed, even within the physician community. When physicians do broach the subject, … [Read more...] about What to Do When Your Doctor Becomes a Patient
How to Build a Successful Patient Feedback System
A good patient feedback system is essential to enhancing the quality of care your practice provides and ensuring patient satisfaction. This system not only allows you to gather valuable insights but also demonstrates your commitment to continuous improvement and patient-centered care. Here are key steps to establish an effective patient feedback system in your medical … [Read more...] about How to Build a Successful Patient Feedback System
The Office Manager’s Part in Facilitating Video Calls Between Providers and Patients
Video calls have become a vital part of healthcare delivery, offering patients the convenience of seeing their doctor without leaving home. As a medical office manager, you play a critical role in ensuring that video consultations run smoothly, benefiting both patients and providers. Here's a comprehensive guide to help you facilitate seamless video calls in your … [Read more...] about The Office Manager’s Part in Facilitating Video Calls Between Providers and Patients
How to Schedule Physician-Patient Phone Appointments Efficiently
Scheduling physician-patient phone appointments may seem straightforward, but without a thoughtful approach, it can become chaotic for both your team and patients. By putting the right systems in place, you can ensure these appointments are scheduled efficiently, with minimal confusion and maximum patient satisfaction. 1. Understand the Need for Phone Appointments Determine … [Read more...] about How to Schedule Physician-Patient Phone Appointments Efficiently
18 Great Ideas to Make You a Better Manager
Managing people isn’t something you can learn from a single rulebook. Every workplace has its own personalities, problems, and pace, which means you have to balance authority with approachability, discipline with encouragement, and rules with flexibility. As a manager, you’re constantly navigating how to get the best from your team while also protecting your own time and … [Read more...] about 18 Great Ideas to Make You a Better Manager
21 Easy Ways to Boost Practice Profitability Fast
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on your practice's bottom line. Here are 21 ways you can quickly boost practice profitability. 1. Name a reimbursement coordinator To get all the reimbursement possible, hire or appoint someone to be a reimbursement coordinator. It … [Read more...] about 21 Easy Ways to Boost Practice Profitability Fast