This Trello board is designed to help your front desk team stay organized, focused, and on top of daily responsibilities. By breaking tasks into clear categories and using visual cues, this tool gives you an at-a-glance view of what needs attention, what’s in motion, and what’s been completed. Each list represents a stage in your workflow, and cards within the lists represent … [Read more...] about How to Use Trello to Organize the Front Desk
Managing patients
New Year, New Patients: Building a Strategic Marketing Plan for Your Practice
By Michele Krohn The new year is an ideal time for medical practices to evaluate and update their marketing strategies, ensuring they effectively reach patients, expand referral networks, and enhance their reputation in the healthcare community. This guide outlines essential steps to develop a comprehensive marketing plan. Conduct a SWOT Analysis A SWOT Analysis … [Read more...] about New Year, New Patients: Building a Strategic Marketing Plan for Your Practice
Year-End Reflections: Evaluating Successes and Challenges in Your Medical Office
As the year comes to a close, it’s the perfect time to reflect on the journey your medical office has taken over the past 12 months. Year-end reflections are more than just a way to wrap up the year—they’re a tool for growth, offering valuable insights into what’s working and what needs improvement. By taking inventory of your successes and challenges, you can set a clear path … [Read more...] about Year-End Reflections: Evaluating Successes and Challenges in Your Medical Office
Using Patient Portals to Enhance Communication and Engagement
In today’s digital age, enhancing communication and engagement with your patients is more important than ever. One of the most effective tools at your disposal is the patient portal. This online platform can transform how you interact with patients, making communication more efficient and fostering a deeper level of engagement. Let’s explore how you can utilize patient portals … [Read more...] about Using Patient Portals to Enhance Communication and Engagement
5 Quick Ways to Make Your Waiting Room More Welcoming
A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room. 1 Keep it clean All places of business should be clean, but arguably none more than a medical practice waiting room as it speaks to the quality of care. Take a look around. Are the windows and doors clean? Is there dust on the tables? Does the … [Read more...] about 5 Quick Ways to Make Your Waiting Room More Welcoming
Patient Experience Checklist
Here's a Patient Experience Checklist tailored for a medical office manager to ensure a positive patient experience: Welcoming Patients Greet patients promptly and courteously as they arrive. Ensure front desk staff maintains a friendly and professional demeanor. Provide any necessary forms or information efficiently. Waiting Area Management Confirm … [Read more...] about Patient Experience Checklist
Mastering Patient Communication in Healthcare
Strategies to Improve Satisfaction and Build Trust By Tania Chevalier, CMPE Introduction: Communication Is Clinical Care Clear and thoughtful communication is one of the most powerful tools in any medical practice. It is not just an administrative skill. It is a clinical one that affects outcomes, drives patient satisfaction, and directly impacts the practice’s reputation … [Read more...] about Mastering Patient Communication in Healthcare
Creating a Safe and Healthy Work Environment for Your Staff
One of your top priorities is ensuring a safe and healthy work environment for both your administrative and clinical staff. This not only enhances productivity and morale but also ensures compliance with relevant regulations. Here’s a guide on how to create a safe and healthy workspace for everyone in your practice, including information on common types of … [Read more...] about Creating a Safe and Healthy Work Environment for Your Staff
Benefits of Telehealth and How to Integrate it into Your Practice
You're always looking for ways to improve patient care and streamline operations. One game-changer is telehealth, which offers benefits for both your patients and your clinical and office team. First off, telehealth is incredibly convenient. Patients love it because they can have appointments without leaving the comfort of their homes. This is especially great for those with … [Read more...] about Benefits of Telehealth and How to Integrate it into Your Practice
10 Things You Can Do Right Now for Better Patient Relations
Positive patient relations not only lead to higher satisfaction rates but also foster loyalty and trust in your practice. Here are 10 strategies you can implement to improve patient relations effectively. 1. Enhance Communication Be Transparent: Ensure that patients are well-informed about their treatment plans, appointment schedules, and billing … [Read more...] about 10 Things You Can Do Right Now for Better Patient Relations