Reviewing and negotiating insurance contracts and ensuring compliance with regulations are indispensable tasks for medical office managers. These efforts not only impact the financial stability of the practice but also contribute to the quality of patient care. By approaching these strategically, medical office managers can secure favorable terms, optimize provider networks, … [Read more...] about How to Navigate Insurance Contracts
Managing patients
12 Ways to Build a Strong Online Presence and Attract New Patients
In today's digital age, establishing a robust online presence is crucial for medical offices looking to attract new patients and maintain a competitive edge. This article provides comprehensive tips on how to stand out online, from building a professional website to engaging with your community. By implementing these strategies, your medical practice can effectively reach and … [Read more...] about 12 Ways to Build a Strong Online Presence and Attract New Patients
Quality Improvement Checklist for Medical Office Managers
You play a crucial role in ensuring that your practice not only runs smoothly but also continuously improves in quality. Quality improvement isn't just a one-time task—it's an ongoing commitment to making your office more efficient, patient-centered, and compliant with ever-evolving healthcare standards. This checklist is designed to guide you through the key areas of quality … [Read more...] about Quality Improvement Checklist for Medical Office Managers
8 Office Time-Saving Hacks from Other Managers
When you’re running a busy medical office, every minute counts. Between managing staff schedules, handling patient concerns, processing insurance claims, and keeping the front desk running smoothly, there’s little room for inefficiency. That’s why we reached out to experienced medical office managers across the country to share their best time-saving strategies—the real-life … [Read more...] about 8 Office Time-Saving Hacks from Other Managers
Sample policy on domestic abuse
Domestic abuse is a serious issue that affects individuals of all ages, genders, and backgrounds. It can take many forms, including physical, emotional, sexual, financial, and psychological abuse. Medical offices have a unique role in addressing and preventing domestic abuse, as patients may disclose abuse during a medical appointment or seek medical attention as a result of … [Read more...] about Sample policy on domestic abuse
Manager briefing: Extreme heat emergency protocols
Objective: To ensure the safety and well-being of staff and patients during extreme heat weather conditions through proactive planning, immediate response measures, and ongoing monitoring. Key Points Preparation Emergency Plan Review and update the office’s emergency plan to include specific protocols for extreme heat. Ensure all staff are familiar with the … [Read more...] about Manager briefing: Extreme heat emergency protocols
Patient Trust in 2025: Rebuilding It in a Post-Misinformation Era
How front-desk and admin teams can make a big difference In 2025, patient trust is no longer something practices can take for granted. We’re living in a time when misinformation spreads fast, health myths are everywhere, and skepticism runs high. Whether it’s confusion about vaccines, doubts about billing, or anxiety over electronic records, many patients are showing up to … [Read more...] about Patient Trust in 2025: Rebuilding It in a Post-Misinformation Era
How to deal with difficult patients and resolve conflicts
Dealing with difficult patients and resolving conflicts is an important part of working in a medical office. Sometimes, patients might be upset, anxious, or frustrated, and it's crucial to handle these situations calmly and professionally. Here are some tips and examples on how to manage these challenges effectively. First, it's important to listen carefully. When a patient … [Read more...] about How to deal with difficult patients and resolve conflicts
Summer Safety Tips for Your Office and Patients
July heat waves can bring more than just sweaty commutes—they can affect your office operations, your staff’s well-being, and even your patients’ health. While the summer months might feel more relaxed, it’s the perfect time to sharpen your focus on safety, both inside the practice and in the information you share with patients. Here’s how to keep things cool, functional, and … [Read more...] about Summer Safety Tips for Your Office and Patients
A Medical Office Wish List—From the Patient’s Perspective
Let’s be honest—going to the doctor’s office isn’t usually the highlight of anyone’s day. But it can be a lot less stressful, a lot more convenient, and even a little more pleasant when a practice is tuned in to what patients actually want. As a medical office manager, you’re in a unique position to make changes that truly impact the patient experience. And while every patient … [Read more...] about A Medical Office Wish List—From the Patient’s Perspective