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MANAGING PATIENTS

5 quick ways to make your waiting room more welcoming

A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room…


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READER TIPS

Patient collections ‘bonus incentive’ program increases patient payments and staff pay

An Indiana practice recently established a bonus incentive program for its support staff that has been a huge help to patient collections.
“I had managed an office prior to joining this practice where I was…


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TELEHEALTH

How telehealth can transform your medical practice

Telehealth— the practice of providing a range of healthcare services remotely, as opposed to face-to-face— is revolutionizing the practice of…


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INSIGHT

7 reasons to consider a physician partnership

By Nick Hernandez  bio
Physician partnerships are often a great idea providing you give thought to how you will structure one and why you wish to…


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SOCIAL MEDIA MARKETING

Social media is a double win for your medical practice and your career

Digital media specialist Brittney Overstreet says social media has given word-of-mouth marketing—the oldest marketing tool—unanticipated strength that…


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COMPLIANCE

5 tested ways to make your billing and coding more profitable

The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…


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INSIGHT

An 8-step process to improve your medical practice

By Nick Hernandez  bio
Physician owners know that there are four key objectives at the core of process improvement…


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PATIENT EXPERIENCE

How to become a patient-centered practice and improve your profitability

What do old-school electric typewriter manufacturers and medical practices have in common? More than you might think…


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MARKETING YOUR PRACTICE

Four digital trends that can transform your medical practice

Medical practices of every type and size are rapidly being transformed by the digital revolution. Your patients are ratcheting up health-related online activities to unprecedented levels, says…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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