Patients are making increasing use of physician rating and review sites to comment on their medical experiences the way diners do with restaurants. And as with…
MARKETING THE PRACTICE
The healthcare consumer: Using patient online reviews to boost your practice’s business
December 10, 2018 by
READER TIPS
New referrals come from a visit, a folder, and chocolate cookies
November 30, 2018 by
When a new manager took over the office of a Miami gastroenterology practice, the office had just lost two physicians and needed to…
MULTIPLE INSURANCE COVERAGES
How to determine the order of multiple insurance coverages
November 30, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
When patients have multiple insurance coverage, at times it can be difficult to determine which one is primary, secondary, and tertiary. Sometimes, the patients don’t even know…
REVENUE CYCLE MANAGEMENT
Improving your revenue cycle efficiency
November 23, 2018 by
Modern medical practices are experiencing immense pressures as a result of increased regulatory scrutiny, changing reimbursement mechanisms, and a shift toward…
INSIGHT
Physician entrepreneurs drive innovation and change
November 12, 2018 by
By Nick Hernandez bio
Physician leaders must be innovators to navigate their practices into and through the era of healthcare reform. True physician entrepreneurs take charge of…
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
November 12, 2018 by
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
MANAGING THE OFFICE
Is your waiting room costing you money?
October 26, 2018 by
How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…
INSIGHT
Telehealth integration offers healthcare advantages for baby boomers
October 22, 2018 by
By James B. LeVasseur, Ph.D. bio
The looming shortage of qualified doctors and specialists presents a significant challenge for the nation’s healthcare system…
MANAGING STAFF
These 7 ergonomic basics can make your staff healthier and happier
October 22, 2018 by
Ergonomics is good economics.
When the work areas are in sync with the people spending their days in them, there’s no time lost to sick days and no money lost to low productivity, says…
READER TIPS
Polite form on chart collects balance due at registration
October 22, 2018 by
Because staff don’t like asking patients for money, one manager set up a non-confrontational form that gets patients to pay…
