Negotiating with employment agencies can feel daunting, but it's a crucial management skill. Whether you're looking to fill a temporary position or hire permanent staff, the way you handle negotiations can impact the quality of candidates you get and the costs involved. Here’s how to approach these discussions with confidence and achieve the best results for your practice. 1. … [Read more...] about How to negotiate with employment agencies
Hiring
When you wear your HR hat
One critical area of your responsibilities is human resources (HR). Effectively managing HR tasks is essential for creating a productive, compliant, and positive work environment. Here’s a breakdown of key HR responsibilities you’ll need to handle: 1. Recruitment and Hiring Finding the right people to join your team is fundamental to your office’s success. Your HR duties … [Read more...] about When you wear your HR hat
How to set up your successor for success as you retire
As you approach retirement, you've probably been reflecting on your journey as a medical office manager—the challenges you've overcome, the systems you've refined, and the relationships you've built. Leaving all of that behind can be bittersweet, but one of the most important things you can do before you retire is to ensure a smooth transition for your successor. Setting them … [Read more...] about How to set up your successor for success as you retire
Background checks: better safe than sorry
By Dr. Steve M. Cohen You might think it unnecessary for your medical office, but I consistently recommend that my clients conduct background checks on all employees they intend to hire. Some of my clients are required to conduct background checks by state or federal statutes. This is especially widespread when employees will provide services to frail or vulnerable … [Read more...] about Background checks: better safe than sorry
How to craft a comprehensive benefits package for your office staff
In today's competitive job market, offering an attractive benefits package is essential for medical offices looking to attract and retain top talent. For healthcare professionals and support staff alike, benefits can make a significant difference in their overall job satisfaction and quality of life. Crafting a comprehensive benefits package tailored to the needs of your … [Read more...] about How to craft a comprehensive benefits package for your office staff
8 ways good front desk staff can help market your medical practice
First impressions matter. Your front desk staff is often the first point of contact for patients, and they play a big role in shaping how people see your practice. Here’s how having good front desk staff can help market your medical practice and make it successful. 1. Friendly Greetings Make a Difference When patients walk into your office, a friendly … [Read more...] about 8 ways good front desk staff can help market your medical practice
Create a great job description and make it your blueprint for hiring
By Robert Half Trying to compete for top medical office talent in a tough hiring market? Here's another question: Do you know how to create a job description that can help you find the right candidates and set the stage for a new employee's success? The job description is your hiring blueprint, and it needs to be thoroughly thought (or rethought) through. Do it well, and … [Read more...] about Create a great job description and make it your blueprint for hiring
Payroll Part 2: How to Hire a Payroll Specialist for Your Medical Office
Hiring a payroll specialist for your medical office is a big decision. Payroll isn’t just about cutting checks—it’s about ensuring compliance with labor laws, maintaining employee satisfaction, and keeping the financial operations of your practice running smoothly. Here’s how you can find the right person for the job. Define the Role Clearly Before you … [Read more...] about Payroll Part 2: How to Hire a Payroll Specialist for Your Medical Office
Don’t lose your new employees their first week
By Lynne Curry Employers regularly hire me to conduct exit interviews when promising new employees leave within their first six months. After conducting hundreds of interviews, I can document that newly hired employees decide what their employer is like and whether they will fit in and be successful during their first days and weeks. Here’s what employers, managers and … [Read more...] about Don’t lose your new employees their first week
How to Hire Great Coding Staff for Your Medical Office
As a medical office manager, you know that having a strong team of coders is critical to the financial health of your practice. Medical coding is the backbone of your revenue cycle, ensuring that services are billed accurately and reimbursed promptly. Hiring great coding staff can make all the difference between smooth operations and a mountain of billing headaches. Here’s how … [Read more...] about How to Hire Great Coding Staff for Your Medical Office