Outsourcing patient collections enables medical practices to generate needed cash flow and concentrate on clinical operations. That, at least, is the theory. But the strategy does not always work. One of the key factors of success is the actual services contract the medical practice signs with the agency. Many a medical practice has seen the anticipated benefits of outsourcing … [Read more...] about 7 terms to include in your patient debt collection agency services contract
Tool Box
Preparing for an Audit: A Checklist for Medical Office Managers
Use this checklist to stay organized, reduce stress, and be ready for an audit at any time. 1. Patient Records and Documentation Verify all patient records are complete and up-to-date. Confirm that all consent forms are properly signed and filed. Check that medical coding is accurate and matches services rendered. Ensure that any corrected … [Read more...] about Preparing for an Audit: A Checklist for Medical Office Managers
HIPAA Compliance Updates for Medical Office Managers
As of April 2025, several significant updates to the Health Insurance Portability and Accountability Act (HIPAA) have been introduced, impacting medical office operations. These changes aim to enhance patient privacy, bolster cybersecurity, and improve data interoperability. Below is a summary of the key updates: Enhanced Protections for Reproductive Health … [Read more...] about HIPAA Compliance Updates for Medical Office Managers
Daily Operations Checklist for a Medical Office Manager
Your role is crucial in ensuring that daily operations run smoothly and efficiently. This checklist is designed to help you stay organized and on top of the key tasks that contribute to a well-functioning medical office. By following this checklist, you can ensure that your office provides a clean, safe, and efficient environment for both patients and staff. 1. Patient … [Read more...] about Daily Operations Checklist for a Medical Office Manager
Cheat Sheet for the Manager of a Small Medical Office
Managing a small medical office means juggling a wide range of responsibilities, from keeping daily operations running smoothly to staying on top of billing, compliance, and patient satisfaction. This cheat sheet is designed to help you stay organized, prioritize your workload, and make sure nothing falls through the cracks. Whether you're opening the office for the day or … [Read more...] about Cheat Sheet for the Manager of a Small Medical Office
Daily Opening and Closing Checklist for Medical Offices
Introduction Running a smooth and professional medical practice starts and ends with a consistent routine. This Daily Opening and Closing Checklist helps ensure your office is fully prepared to welcome patients in the morning and properly secured at the end of the day. By following these steps, you reduce the chances of overlooked tasks, maintain HIPAA compliance, and create a … [Read more...] about Daily Opening and Closing Checklist for Medical Offices
Cheat Sheet: Common Medical Office Software Functions
This cheat sheet provides a quick guide to understanding the essential functions of commonly used medical office software systems, including Electronic Health Records (EHR), practice management software, and billing systems. Use this to ensure efficient, accurate, and streamlined processes. 1. How to Search for and Update Patient Records Search Patient … [Read more...] about Cheat Sheet: Common Medical Office Software Functions
Patient Experience Checklist
Here's a Patient Experience Checklist tailored for a medical office manager to ensure a positive patient experience: Welcoming Patients Greet patients promptly and courteously as they arrive. Ensure front desk staff maintains a friendly and professional demeanor. Provide any necessary forms or information efficiently. Waiting Area Management Confirm … [Read more...] about Patient Experience Checklist
Hiring Administrative Staff: A Checklist for Medical Office Managers
Hiring the right administrative staff is essential to keeping your medical office running smoothly. Whether you're filling a front desk position, a billing specialist role, or an office coordinator job, the right hire can enhance efficiency, improve patient satisfaction, and support your healthcare providers. This checklist will guide you through the hiring process, from … [Read more...] about Hiring Administrative Staff: A Checklist for Medical Office Managers
Medical office safety briefing – Preventing slips, trips, and falls
Dear [Medical Office] Team, The safety and well-being of our staff and patients are of utmost importance. In a medical setting, preventing slips, trips, and falls is crucial to ensure a secure environment for both employees and those seeking medical care. Please take note of the following guidelines to minimize the risk of accidents: Clear Pathways: Keep … [Read more...] about Medical office safety briefing – Preventing slips, trips, and falls