By Lynne Curry The snappy comeback you wish you’d had when “Jim” sniped at you in the meeting, and you sat frozen and speechless. The silencing comment you wish you’d given “Brenda” when you walked past the break room and you heard her dissing you. Why don’t those comebacks arrive when you need them? Here’s why… When you experience a verbal attack or another threat, your … [Read more...] about Snappy comebacks WHEN you need them
recent headlines
Six strategies to boost patient satisfaction
Improving patient satisfaction in a medical office is essential for providing quality healthcare services. Patient satisfaction is a subjective term for how a happy patient is with the medical care experience. It is an important metric for evaluating the quality of healthcare services delivered to patients. In today's healthcare environment, patients are increasingly becoming … [Read more...] about Six strategies to boost patient satisfaction
The nomadic remote employee: Employee dream, employer nightmare
By Lynne Curry Question: Several of our employees regularly travel out of state. Before the pandemic, they took vacations for several days or weeks. They and we understood they were on vacation. The situation was clear cut. Our current team includes three employees who want to travel and stay for weeks or even months, in places like Hawaii and Thailand or with relatives. … [Read more...] about The nomadic remote employee: Employee dream, employer nightmare
Is it time to take the office team out to lunch?
You might be considering a team lunch for your office staff to celebrate a milestone or to announce upcoming changes. Hosting a business lunch in a restaurant can be a fantastic way to create a professional and enjoyable setting for discussing business matters. Here are some steps to consider when planning a team lunch in a restaurant: Choose the right restaurant: Select a … [Read more...] about Is it time to take the office team out to lunch?
5 reasons to hire a medical scribe
As the manager of a medical office, you understand how crucial it is to provide quality patient care while also maintaining efficient operations. One way to achieve this is by hiring a medical scribe. In this article, we will explore what a medical scribe does, why your office might want to hire one, and how to find the right candidate. What is a Medical Scribe? A medical … [Read more...] about 5 reasons to hire a medical scribe
7 classic tips for work-life balance
The line between work life and personal life is more blurred than ever for today's office manager. But you need be able to turn off work and focus on family and other responsibilities, as well as recreation and taking care of your own well-being. Here are seven tips—classic but still valuable—for reclaiming your life beyond work. Set boundaries: It's important to set clear … [Read more...] about 7 classic tips for work-life balance
10 tips for stronger business writing
Understand your audience: Before you start writing, think about who will be reading your document. Knowing your audience will help you choose the appropriate tone and language for your writing. Keep it clear and concise: Avoid using jargon and complicated language. Use simple and clear language that is easy to understand. Keep your sentences short and to the point. Use active … [Read more...] about 10 tips for stronger business writing
Get to work on time if you expect others to be punctual
As an office manager, your job requires you to be punctual and reliable. You are the person your team looks up to for guidance and direction, and being on time sets the right example. If you find yourself constantly running late for work, it can impact not only your productivity but also that of your entire team. So, here are a few tips to help you get to work on time. Plan … [Read more...] about Get to work on time if you expect others to be punctual
“You’re not hired:” Leaving job candidates hanging can hurt your reputation
When companies engage with job candidates, a new survey reveals the importance of following up—even if they opt not to hire them. The Conference Board survey found that 18 percent of candidates who didn’t hear back from a company after an interview took a negative action against the company. That includes declining to recommend it to others or leaving a negative review. And … [Read more...] about “You’re not hired:” Leaving job candidates hanging can hurt your reputation
Every bully has a weak spot
By Lynne Curry He’s smug, arrogant and has bullied you for months. Before you he bullied a string of good people, each who had the good sense to quit before he destroyed their work lives. You’ve thought about quitting but don’t want to. That leaves you one option. You need to know how you can take him down before he takes you out. Here’s what you need to know: Bullying rests … [Read more...] about Every bully has a weak spot