There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive…
READER TIPS
Potential hires meet with staff as part of job interview
May 11, 2018 by
Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…
PATIENT CREDITS
3 questions to help you handle patient credits
May 11, 2018 by
By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
How does your office deal with patient credits? More importantly, does your office deal with patient credits at all? Believe it not, not all offices do. There are several reasons why an…
RISK MANAGEMENT
After a relationship with a disruptive patient ends
May 11, 2018 by
Your practice terminated a relationship with a disruptive patient, and everything went smoothly—or so you thought…
MANAGING STAFF
What to do when a staffer lodges a valid complaint against a doctor
May 7, 2018 by
Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…
