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YOUR CAREER

Snappy comebacks WHEN you need them

By Lynne Curry The snappy comeback you wish you’d had when “Jim” sniped at you in the meeting, and you sat frozen and speechless. The silencing comment you wish you’d given “Brenda” when you walked past the break room and you heard her dissing you. Why don’t those comebacks arrive when you need them? Here’s why… When you experience a verbal attack or another threat, your habitual neural pathways get tripped. Your body moves into high-alert survival mode. Your body tenses and heart rate speeds up; you breathe rapidly and shallowly. You feel flushed or sweaty; turn white or red; and may feel nauseated or a knot in your stomach. The solution? Pause and breathe. By pausing and slowing your breathing, you activate your parasympathetic system, slow down your heartbeat,… . . . read more.

INCREASING PROFITS

Six strategies to boost patient satisfaction

Improving patient satisfaction in a medical office is essential for providing quality healthcare services.  Patient satisfaction is a subjective term for how a happy patient is with the medical care experience. It is an important metric for evaluating the quality of healthcare services delivered to patients. In today’s healthcare environment, patients are increasingly becoming informed consumers who have higher expectations for their healthcare providers. They expect not only quality care but also a positive experience with their healthcare providers. This is why patient satisfaction is essential to medical offices. Satisfied patients are more likely to return to the same healthcare provider and recommend them to others. They are also more likely to comply with their treatment plans, resulting in better health outcomes. Moreover, patient satisfaction is a key factor in… . . . read more.

YOUR CAREER

5 learning paths to advance your medical office management career

Are you looking to advance your career in healthcare management? Maybe more education is the answer. Here are six educational avenues to consider: 1 Bachelor’s degree in healthcare administration Pursuing a bachelor’s degree in healthcare administration provides a strong foundation in healthcare management principles, policies, and regulations. 2 Master’s degree in healthcare administration A Master’s Degree in Healthcare Administration can provide advanced training in areas such as healthcare finance, strategic planning, and health information technology. 3 Professional certification Professional certification through organizations such as the Professional Association of Healthcare Office Management (PAHCOM) or the American College of Medical Practice Executives (ACMPE) demonstrates a commitment to professional development and can help enhance a medical office manager’s skills and knowledge. 4 Continuing education Participating in continuing education programs, seminars, and conferences can… . . . read more.

TELEWORK

The nomadic remote employee: Employee dream, employer nightmare

By Lynne Curry Question: Several of our employees regularly travel out of state. Before the pandemic, they took vacations for several days or weeks. They and we understood they were on vacation. The situation was clear cut. Our current team includes three employees who want to travel and stay for weeks or even months, in places like Hawaii and Thailand or with relatives. While they insist they can work and should receive full paychecks, this doesn’t seem fair to the rest of us who remain onsite and have to pick up the pieces when our “travelers” can’t be easily reached. We agree they can get some work done, but have no way of knowing if they’re putting in 40 hours a week. We tried to explain how messy this felt… . . . read more.

MANAGING STAFF

Is it time to take the office team out to lunch?

You might be considering a team lunch for your office staff to celebrate a milestone or to announce upcoming changes. Hosting a business lunch in a restaurant can be a fantastic way to create a professional and enjoyable setting for discussing business matters. Here are some steps to consider when planning a team lunch in a restaurant: Choose the right restaurant: Select a restaurant that is appropriate for the occasion and consider the atmosphere, food, drinks, and location of the restaurant. Ensure that the restaurant can accommodate your team size and dietary requirements. Make a reservation: Reserve the restaurant in advance to ensure that you have a table available, particularly if you are hosting a large group or if the restaurant is popular. This will prevent any delays or disruptions…. . . . read more.

EDUCATION

7 ways to get the most out of a work conference

Conference season is in full swing, after three years of postponed and cancelled events. Are there events you and your staff will attend for education, product knowledge, or networking? As a medical office manager, attending conferences and trade shows can be a valuable opportunity to learn about new trends and technologies in the healthcare industry. However, with all the hustle and bustle of travel, it can be difficult to make the most of your time at these events. It is important to use your time well, given the cost of travel, registration, food, accommodation and time away from work. Here are some tips to help you make good use of your time when traveling to a work-related conference or trade show. Plan ahead: Before you even leave for the event,… . . . read more.

MANAGING STAFF

“I forgot what day it was” no excuse for being late to work

It’s important to address any issues that may be affecting the productivity and efficiency of your medical office. Chronic tardiness can be a significant problem that can impact the entire office, so it’s important to address it in a timely and effective manner. Here are some steps you can take to address an employee who is consistently late for work: Set clear expectations: Make sure your employee is aware of the start time for their shift and any other expectations related to punctuality. It’s important that these expectations are communicated clearly so that there is no confusion or ambiguity. Identify the underlying cause: Talk to your employee to understand why they are consistently late. There may be personal or work-related factors that are contributing to their tardiness, such as transportation… . . . read more.

PURCHASING

A good courier service helps keep the medical office running smoothly.

As a medical office manager, you know how important it is to ensure that your office runs efficiently and effectively. One way to help achieve this is by using a courier service to transport important documents and materials to and from your office. In this article, we’ll explore what a medical office might use a courier service for, and how to choose a good courier service for your office’s specific needs. What a Medical Office Might Use a Courier Service For Transporting Medical Records: Medical offices often need to transport patient medical records to other healthcare providers or insurance companies. Using a courier service ensures that these records are delivered quickly and securely. Delivering Samples: Medical offices may need to transport laboratory samples or other specimens to testing facilities. A… . . . read more.

TRAINING

5 reasons to pay for medical office staff education

Paid continuing education is one of the most popular perks you can offer your employees. Besides making your staff happier, paid upgrading and training also benefits the practice in at least five ways. Enhancing knowledge and skills: Continuing education and staff upgrading help employees to stay current with the latest advancements and trends in the healthcare industry. It allows them to enhance their knowledge and skills, which leads to improved performance, better patient outcomes, and higher levels of job satisfaction. Meeting regulatory requirements: Many healthcare regulatory bodies require healthcare providers to have certain levels of training and education. For example, nurses may need to maintain their license by completing continuing education credits, while medical assistants may need to be certified to perform certain tasks. Improving patient outcomes: By investing in… . . . read more.

PRODUCTIVITY

5 reasons to hire a medical scribe

As the manager of a medical office, you understand how crucial it is to provide quality patient care while also maintaining efficient operations. One way to achieve this is by hiring a medical scribe. In this article, we will explore what a medical scribe does, why your office might want to hire one, and how to find the right candidate. What is a Medical Scribe? A medical scribe is a trained professional who works alongside healthcare providers to assist with patient documentation. This can include recording patient histories, physical exams, lab results, and other important information in the patient’s electronic health record (EHR). Medical scribes can also help with administrative tasks, such as entering orders and scheduling appointments. Why Hire a Medical Scribe? There are several reasons why your medical… . . . read more.


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