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MANAGING THE OFFICE

How to share bad news with your staff

There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive…


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READER TIPS

Potential hires meet with staff as part of job interview

Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…


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PATIENT CREDITS

3 questions to help you handle patient credits

By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
How does your office deal with patient credits? More importantly, does your office deal with patient credits at all? Believe it not, not all offices do. There are several reasons why an…


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RISK MANAGEMENT

After a relationship with a disruptive patient ends

Your practice terminated a relationship with a disruptive patient, and everything went smoothly—or so you thought…


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MANAGING STAFF

What to do when a staffer lodges a valid complaint against a doctor

Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…


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