• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • LOGIN
  • Medical Office ManagerHOME
  • Book StoreBook Store
  • WebinarsWebinars
  • LOGIN
  • Manage Your Account
  •  

Medical Office Manager

  • Billing & collections
  • Increasing profits
  • Managing staff
  • Technology
  • More! ⇩
    • Newsletter Archive
    • Cartoons
    • Coding
    • Compliance
    • Electronic prescriptions
    • Employee benefits
    • Health care reform
    • HIPAA
    • Hiring
    • Managing patients
    • Managing the office
    • Marketing
    • Productivity
    • Purchasing and leasing
    • Reader tips
    • Risk management
    • Termination
    • Working with physicians
    • Workplace Safety
  • Special Reports

Managing staff

Clocked out or connected: What you need to know about after-hours group chats

March 8, 2022

By Paul Edwards “Quick question…” Those two words have become increasingly popular as our near-constant attachment to communication devices blurs the line between work and personal time. Whether by phone, laptop, or tablet—via Slack, WhatsApp, or Google Chat—it’s easier than ever for teams to stay in contact after the workday is done. But employers need to be cautious … [Read more...] about Clocked out or connected: What you need to know about after-hours group chats

Own your piece of the action

March 8, 2022

By Lynne Curry “It wasn’t my fault. I blew up because I had the worst day.” “Anyone would have reacted the way I did.” When you lose your temper, shut down, or behave badly in other ways, you may feel tempted to rationalize your behavior. It can feel right to pin responsibility for your reactions on the other person or to attribute them to the situation. When you do, you … [Read more...] about Own your piece of the action

Harassment continues in era of remote work

March 4, 2022

By Mike O’Brien  In the early days of the pandemic, there was speculation that workplace harassment would decrease when so many workers shifted to remote work. Some recent surveys indicate that hasn’t been the case, and that incidents of harassment have been increasing. Possible reasons for this spike include the stress of the pandemic, the fact that remote workers may lack … [Read more...] about Harassment continues in era of remote work

How to handle employee hotheads

March 3, 2022

By Lynne Curry Question: “Eric” loves one-upping other employees in meetings. While he sometimes does this to me, by loudly posing contrary opinions, this morning he slammed another employee, also a hothead, who argued back. I told employees to stop. Neither did. Eric, however, raised his voice. I felt forced to raise my voice and didn’t like the person I became. It was a … [Read more...] about How to handle employee hotheads

Is it poor performance or a personal crisis?

February 25, 2022

By Paul Edwards Those in the healthcare industry are bound to be ahead of the curve in understanding that mental illness is not a character defect and can be a serious health condition that requires intervention. Despite having a good comprehension of the importance of good mental health hygiene, healthcare professionals tend to fare badly in terms of psychological … [Read more...] about Is it poor performance or a personal crisis?

A manager tries to hold it all together during Omnicron surge

January 24, 2022

By Lynne Curry “I’m overwhelmed,” the manager said when he called. “Senior management pressures us to maintain high levels of productivity, but nearly a fourth of our employees call in sick every morning. On our last all-manager Zoom call, our CEO said our productivity is down and made it clear we’re expected to handle our employees’ anxiety and get them refocused on their … [Read more...] about A manager tries to hold it all together during Omnicron surge

How to retain high potential women during The Great Resignation

January 24, 2022

By Rosina L. Racioppi In the age of The Great Resignation, how can you retain the rising leaders in your organization? One solution is to build a culture that supports women’s advancement by using key strategies and resources as a hedge against career dissatisfaction. We are seeing many women who are shouldering an extra burden, taking on additional responsibilities at home … [Read more...] about How to retain high potential women during The Great Resignation

A staffer hands you a two-week notice: What’s next?

January 23, 2022

By Paul Edwards It’s 4:30 on a Friday afternoon, and one of your employees knocks on your door asking to come in. They’re avoiding eye contact, they’re fidgety, nervous… This can’t be good news. You imagine accidentally shredded payroll reports, stolen laptops full of patient information, or something equally catastrophic. But when the employee tells you what’s going on, it’s … [Read more...] about A staffer hands you a two-week notice: What’s next?

Tough conversations: What stops you from saying what you want to say?

January 21, 2022

By Lynne Curry A medical office manager must be able to have difficult conversations with staffers, speaking up with the right words at the right time. Is this difficult for you? Why can’t you say what you want to say? Is it: You’re afraid if you speak up or try to fix things, you’ll make them worse? You’re afraid you’ll make someone angry and lose a relationship or job? … [Read more...] about Tough conversations: What stops you from saying what you want to say?

Employees say job pressures take bigger mental toll than COVID-19 fears

November 4, 2021

Managers, take note: As the pandemic drags on, the mental health of your staffers may be deteriorating as new survey results would suggest. In a recent survey, 57 percent of workers surveyed say their mental health has degraded since the start of the pandemic. The driving factor behind this decline: their workload. In fact, work pressures are so great that half of respondents … [Read more...] about Employees say job pressures take bigger mental toll than COVID-19 fears

« Previous Page
Next Page »

Primary Sidebar

Free Reports

    • Your Employee Handbook
    • Dealing With Difficult People
    • Improving Collections
    • Sexual Harassment

Free Premium Reports

    • Your Employee Handbook
    • Dealing With Difficult People
    • Improving Collections
    • Sexual Harassment

Download Current Issue

Current Issue

Recent Headlines

Sample policy on domestic abuse

5 ways managers can better communicate with staff

What it takes for a good manager to be a good leader

How to add an insurance specialist to your team

10 tips for hiring the right medical office cleaning company

Your Career

What it takes for a good manager to be a good leader

Wide Awake and Working (in Your Head)? Here’s How to Power Down for Real

5 reasons to turn down a promotion … and how to do so tactfully

How to build leadership skills as a new manager

They Tossed Me Out…Now They Want Me Back? 

Deliver Your Message

Footer

Return to the Top

Download the Current issue
Monthly Magazine Archive
Advertise in Medical Office Manager
Download Media Kit

Become a Premium Member
Download a Sample Issue of MOM
Renew your Medical Office Manager Membership
Manage Your Account
Contact Medical Office Manager
About Medical Office Manager
Terms & Conditions
Privacy Policy
Give Us Feedback


Copyright © 2025 Plain Language Media, LLLP • 1-888-729-2315

Copyright © 2025 · Magazine Pro on Genesis Framework · WordPress · Log in