Medical Office Manager

Managing staff

How to handle employee hotheads

By Lynne Curry Question: “Eric” loves one-upping other employees in meetings. While he sometimes does this to me, by loudly posing contrary opinions, this morning he slammed another employee, also a hothead, who argued back. I told employees to stop. Neither did. Eric, however, raised his voice. I felt forced to raise my voice and didn’t like the person I became. It was a … [Read more...] about How to handle employee hotheads

A manager tries to hold it all together during Omnicron surge

By Lynne Curry “I’m overwhelmed,” the manager said when he called. “Senior management pressures us to maintain high levels of productivity, but nearly a fourth of our employees call in sick every morning. On our last all-manager Zoom call, our CEO said our productivity is down and made it clear we’re expected to handle our employees’ anxiety and get them refocused on their … [Read more...] about A manager tries to hold it all together during Omnicron surge

How to retain high potential women during The Great Resignation

By Rosina L. Racioppi In the age of The Great Resignation, how can you retain the rising leaders in your organization? One solution is to build a culture that supports women’s advancement by using key strategies and resources as a hedge against career dissatisfaction. We are seeing many women who are shouldering an extra burden, taking on additional responsibilities at home … [Read more...] about How to retain high potential women during The Great Resignation

A staffer hands you a two-week notice: What’s next?

By Paul Edwards It’s 4:30 on a Friday afternoon, and one of your employees knocks on your door asking to come in. They’re avoiding eye contact, they’re fidgety, nervous… This can’t be good news. You imagine accidentally shredded payroll reports, stolen laptops full of patient information, or something equally catastrophic. But when the employee tells you what’s going on, it’s … [Read more...] about A staffer hands you a two-week notice: What’s next?

Tough conversations: What stops you from saying what you want to say?

By Lynne Curry A medical office manager must be able to have difficult conversations with staffers, speaking up with the right words at the right time. Is this difficult for you? Why can’t you say what you want to say? Is it: You’re afraid if you speak up or try to fix things, you’ll make them worse? You’re afraid you’ll make someone angry and lose a relationship or job? … [Read more...] about Tough conversations: What stops you from saying what you want to say?

Employees say job pressures take bigger mental toll than COVID-19 fears

Managers, take note: As the pandemic drags on, the mental health of your staffers may be deteriorating as new survey results would suggest. In a recent survey, 57 percent of workers surveyed say their mental health has degraded since the start of the pandemic. The driving factor behind this decline: their workload. In fact, work pressures are so great that half of respondents … [Read more...] about Employees say job pressures take bigger mental toll than COVID-19 fears

How to improve employee experience and organizational culture as COVID-19 takes toll on staff

The pandemic dramatically changed how, when, and where work gets done. And while a majority of businesses reported that productivity increased as employees settled into working remotely, for many, it came at the expense of the employee experience. Employee burnout, time spent in meetings, and the number of employees with mental health problems increased, while work-life … [Read more...] about How to improve employee experience and organizational culture as COVID-19 takes toll on staff

Paid leave for vaccine tax credit updated & employer ups premiums for unvaccinated

By Mike O’Brien Update to the paid-leave tax credit expansion—paid leave for employees to receive a COVID-19 vaccine  As previously described in these updates, the Treasury Department and the IRS announced that eligible employers could receive paid-leave tax credits under the American Rescue Plan Act (ARPA) for providing leave for each employee receiving a COVID-19 vaccine … [Read more...] about Paid leave for vaccine tax credit updated & employer ups premiums for unvaccinated

Embrace on-job learning and listen to employees for more resilient teams

Leaders who encourage their employees to learn on the job and speak up with ideas and suggestions for change have teams that are more effective and resilient in the face of unexpected situations, according to new research from Rice University and the University of Windsor. “A Resource Model of Team Resilience Capacity and Learning” will appear in a special issue of Group … [Read more...] about Embrace on-job learning and listen to employees for more resilient teams