By Lynne Curry At 2:38 a.m., Dave lies in bed, wide-eyed and wired. His inbox scrolls across his brain like a breaking news ticker: the half-baked budget draft, the client who’s ghosting, the slap-down from his boss in Monday’s staff meeting. He’s tried everything to fix his workday-fueled insomnia—melatonin, chamomile tea, melatonin, sleep podcasts, magnesium, and even a … [Read more...] about Wide Awake and Working (in Your Head)? Here’s How to Power Down for Real
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Economy Watch: How to Financially Prepare Your Medical Office for Uncertainty
Cost-cutting ideas, lean operations, and forecasting tips Recession fears are in the air again. Whether or not a full economic downturn takes shape in 2025, medical office managers can’t afford to ignore the possibility. Hiring has slowed in many industries, inflation remains a concern, and both patients and payers are watching their wallets more closely. Even if your office … [Read more...] about Economy Watch: How to Financially Prepare Your Medical Office for Uncertainty
What To Do When Fear of ICE Keeps Staff Away
Immigration enforcement doesn’t just affect your patients—it can shake your workforce, too. When word spreads of ICE raids in the area, some staffers may stop coming to work out of fear. Others may call out, asking for time to stay with family members, or quietly disengage without ever saying why. This puts you in a difficult spot: You still need to staff the front desk, … [Read more...] about What To Do When Fear of ICE Keeps Staff Away
How to build leadership skills as a new manager
Stepping into the role of a medical office manager is exciting, but it also comes with a new set of challenges. One of the most important aspects of your job is leading your team effectively. As the person responsible for the smooth day-to-day operations of the office, developing strong leadership skills is essential for your success and the success of your team. While … [Read more...] about How to build leadership skills as a new manager
Re-engage Lapsed Patients While Summer Schedules Are Light
Summer can be a slower season in many medical offices, making it the perfect time to turn your attention to patients who haven’t been in for a while. Whether they’ve missed a follow-up, skipped preventive care, or simply fallen off the schedule, now’s your chance to reach out. Reconnecting with lapsed patients during July and August not only improves patient outcomes—it also … [Read more...] about Re-engage Lapsed Patients While Summer Schedules Are Light
They Tossed Me Out…Now They Want Me Back?
By Lynne Curry Question: Two months ago, I lost my job. No warning. No kind words. Not even a thank you for the five years I worked there—the long hours, canceled vacations, how often they used me to train new hires. Just a cold, clinical email and a system lockout. I felt shocked, hurt, betrayed. I scrambled to update my resume, chased leads, and tried to hold my … [Read more...] about They Tossed Me Out…Now They Want Me Back?
Summer Safety Tips for Your Office and Patients
July heat waves can bring more than just sweaty commutes—they can affect your office operations, your staff’s well-being, and even your patients’ health. While the summer months might feel more relaxed, it’s the perfect time to sharpen your focus on safety, both inside the practice and in the information you share with patients. Here’s how to keep things cool, functional, and … [Read more...] about Summer Safety Tips for Your Office and Patients
July Is a Good Month to Set the Stage for a Smooth Fall Season
July might feel like the calm before the storm. With vacation schedules in full swing and fewer patient visits in many practices, it's tempting to ease off the gas. But this quieter month can actually be a powerful time to reset, catch up, and plan ahead. Here are smart ways to make the most of July in your medical office. 1. Catch Up on Projects That Got Pushed AsideRemember … [Read more...] about July Is a Good Month to Set the Stage for a Smooth Fall Season
Banish Bad Passwords
One of the simplest—and most overlooked—security threats in any office is weak passwords. They might seem harmless, but bad passwords are like leaving the front door unlocked. All it takes is one compromised login to give hackers access to sensitive data, client information, or internal systems. The good news? It’s one of the easiest problems to fix. It starts with … [Read more...] about Banish Bad Passwords
How to Use Skills Tests in the Hiring Process
Hiring the right person can make or break a team’s success. Resumes and interviews only reveal part of the picture—sometimes the best way to evaluate a candidate’s potential is to see their skills in action. That’s where skills tests come in. If you’re involved in the hiring process and want a practical way to assess real capabilities, this primer will walk you through how to … [Read more...] about How to Use Skills Tests in the Hiring Process