Stepping into the role of a medical office manager is exciting, but it also comes with a new set of challenges. One of the most important aspects of your job is leading your team effectively. As the person responsible for the smooth day-to-day operations of the office, developing strong leadership skills is essential for your success and the success of your team. While … [Read more...] about How to build leadership skills as a new manager
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How to supervise former peers as a new medical office manager
Congratulations on your promotion! Moving into the role of medical office manager is an exciting step in your career. But with this new position comes the challenge of supervising people who were once your peers. It’s a tricky situation, but with the right approach, you can manage these relationships while earning the respect and trust of your team. Here are some practical … [Read more...] about How to supervise former peers as a new medical office manager
How to maximize reimbursements through denial management
One of your key responsibilities is ensuring that your practice gets paid for the services provided. One of the biggest challenges you’ll face in this role is dealing with insurance claim denials. These denials can create significant delays in cash flow and, if left unresolved, can lead to lost revenue. That's where effective denial management comes in. By creating a proactive … [Read more...] about How to maximize reimbursements through denial management
Mandatory training compliance checklist
Ensuring that all staff have completed mandatory training is critical for maintaining compliance and promoting a safe, effective work environment. Use this checklist to streamline the process and confirm that every team member has met their training requirements. 1. Identify Required Training Programs List all mandatory training required by local, state, and federal … [Read more...] about Mandatory training compliance checklist
How to curb office gossip in your medical practice
Office gossip can quickly create a toxic environment, especially in a medical practice where teamwork and trust are essential for patient care. As a medical office manager, it’s your responsibility to maintain a professional atmosphere where everyone feels respected and focused on their work. Gossip undermines that environment, breeding negativity, reducing productivity, and … [Read more...] about How to curb office gossip in your medical practice
Marketing your medical practice: Strategies for office managers
Marketing your medical practice might feel like a big task, but with the right strategies, you can help your practice grow and stand out in a competitive market. Let’s explore some key marketing tactics you can implement to boost visibility and build trust with your patients. 1. Build an Online Presence In today’s world, a strong online presence is non-negotiable. If your … [Read more...] about Marketing your medical practice: Strategies for office managers
Medical office inventory and asset control checklist
Keeping track of assets in a medical office is essential for maintaining efficiency, compliance, and safety. With the constant flow of supplies, medications, and equipment, it’s easy for things to slip through the cracks. That’s why having a structured approach to inventory and asset management can save time, reduce costs, and prevent potential shortages or oversights. By … [Read more...] about Medical office inventory and asset control checklist
The breakroom saga: a true story with a surprise ending
By Lynne Curry Stay tuned for this week’s exciting episode of The Breakroom Saga. If your office’s breakroom is a hotbed of unresolved conflict, you’ll recognize these characters and their dramas. . At 3 p.m., “Harry” exploded into the manager’s office because someone swiped his turkey and cheese sandwich. According to Harry, one bite would have convinced anyone … [Read more...] about The breakroom saga: a true story with a surprise ending
Crisis management in a medical office: Preparing for and responding to unexpected events
In a medical office, crisis management isn’t just about handling emergencies—it's about being prepared for and responding effectively to unexpected events that could disrupt your practice and impact patient care. Whether it’s a natural disaster, a data breach, or an unforeseen staffing issue, having a solid crisis management plan is essential for maintaining the safety, … [Read more...] about Crisis management in a medical office: Preparing for and responding to unexpected events
Do you make your employees want to stay?
By Lynne Curry Your employees are leaving, because they want better opportunities. What are you giving them? If it’s not better opportunities, you’ll lose them. Here’s what you need to consider: Do you pay your employees what they’re worth? If you can’t afford competitive compensation, do you compensate by giving employees flexibility and autonomy, allowing … [Read more...] about Do you make your employees want to stay?