As summer comes to an end, so does the tenure of many summer temps who have been assisting in your medical office. While their contributions may have been temporary, ensuring a smooth transition as they depart is essential for maintaining the efficiency and continuity of your practice. Here’s how you can effectively handle the departure of summer temps. 1. Conduct an Exit … [Read more...] about How to handle the departure of summer temps
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Our staff fell for a cyber attack
By Lynne Curry Question: Four of our staffers fell for a cyber attack last week. They opened an email attachment they thought originated from our HR department, which regularly emails policy updates to all staff. This email had the subject line: Changes to Vacation Policies. Even though we’ve trained our staff members not to click on suspicious emails, and certainly … [Read more...] about Our staff fell for a cyber attack
Four fixes for job burnout
By Lynne Curry Are you burned out and not sure how to fix it? In 2024, emails from burned-out managers and employees have flooded my workplace coach inbox. Here’s what some have said: “I’m running on empty;” “mentally exhausted and emotionally drained;” “constantly on edge and irritable;” “on autopilot, just going through the motions, and don’t see any way out.” If you … [Read more...] about Four fixes for job burnout
Getting your head back in the game after summer vacation
It can be hard to come back to the office after the fun and relaxation of summer vacation. Consider these tips for a smooth transition and an efficient workflow. Reconnect with the Healthcare Team: Upon your return, schedule meetings with key healthcare professionals and staff members. Discuss any recent changes, updates, or challenges that occurred during your absence. … [Read more...] about Getting your head back in the game after summer vacation
New research: Tech skills gap is bad amid rapid change
Rapid change, evolving business priorities and the rise of artificial intelligence (AI) have created a significant challenge for today's tech leaders: critical skills gaps on their teams. This is according to a new report, Building Future-Forward Tech Teams, from talent solutions and business consulting firm Robert Half. More than half of technology leaders surveyed (52 per … [Read more...] about New research: Tech skills gap is bad amid rapid change
How to revive workplace friendships
By Lynne Curry Those casual everyday conversations we once enjoyed as we started our workday or ran into each other in the breakroom largely ended during the pandemic. For some, particularly those who work remotely or on a hybrid schedule, these conversations and workplace friendships never resumed. A recent survey of 3,000 U.S. employees revealed 69 percent felt unsatisfied … [Read more...] about How to revive workplace friendships
Who’s going to win the return to the office battle?
By Lynne Curry After the pandemic wound to a close, employers began pushing employees to return to the office. Fifty percent of U.S. employers issued a full or hybrid RTO (return to office) mandate in 2022 and 2023, and almost all employers planned implementing an RTO mandate before the end of 2024. Employers perceived, and many experienced, benefits from implementing RTO … [Read more...] about Who’s going to win the return to the office battle?
Manager briefing: Extreme heat emergency protocols
Objective: To ensure the safety and well-being of staff and patients during extreme heat weather conditions through proactive planning, immediate response measures, and ongoing monitoring. Key Points Preparation Emergency Plan Review and update the office’s emergency plan to include specific protocols for extreme heat. Ensure all staff are familiar with the … [Read more...] about Manager briefing: Extreme heat emergency protocols
Try reverse questions as a self-motivation tool
Traditional motivation strategies often emphasize goal setting and visualizing success. However, an unconventional yet powerful technique can enhance your effectiveness: the use of reverse questions. By flipping the typical narrative, reverse questions challenge you to confront fears and uncertainties, fostering a deeper sense of motivation and resilience. The Concept of … [Read more...] about Try reverse questions as a self-motivation tool
Summer vacation staffing checklist for medical office managers
Planning for summer staffing, when many people want to be away on vacation, should have started well before today, but here's a checklist to make sure you have thought of everything. 1. Plan Early and Communicate: Request Vacation Schedules Early: Ask staff to submit their vacation requests at least 2-3 months in advance. Create a Vacation Calendar: Post a visible … [Read more...] about Summer vacation staffing checklist for medical office managers