Positive patient relations not only lead to higher satisfaction rates but also foster loyalty and trust in your practice. Here are 10 strategies you can implement to improve patient relations effectively. 1. Enhance Communication Be Transparent: Ensure that patients are well-informed about their treatment plans, appointment schedules, and billing … [Read more...] about 10 things you can do right now for better patient relations
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Boosting Staff Performance Through Incentives
If you're trying to elevate staff performance in your medical office, one of the smartest tools you can use is an incentive system. It doesn't have to be complex or costly to be effective—but it does need to be meaningful. When people feel their hard work is recognized and rewarded, motivation increases, outcomes improve, and your team becomes more cohesive and … [Read more...] about Boosting Staff Performance Through Incentives
Time to Talk Time Off: Getting Summer Vacations on the Calendar
April is the perfect time to get ahead of the summer scramble by nailing down everyone’s vacation plans. As an office manager, you know that warm weather brings sunshine, sandals—and a flurry of PTO requests that can leave you short-staffed if you’re not careful. The earlier you start organizing summer schedules, the smoother the season will be for everyone. Here’s how to … [Read more...] about Time to Talk Time Off: Getting Summer Vacations on the Calendar
Undermined and Unaware: What Happens When You Don’t Step In
By Lynne Curry Question: On the surface, two of my employees, “Veronica” and “Katie,” are friends. They go to lunch together every day and frequently visit each other’s cubicles. Behind the scenes, Veronica undermines Katie. She regularly comes into my office and tells me she has to help Katie with routine job tasks. She “fills me in” on situations Katie doesn’t handle … [Read more...] about Undermined and Unaware: What Happens When You Don’t Step In
How to Make Yourself More Valuable to Your Medical Practice
The typical medical office manager is already wearing a lot of hats—problem solver, team leader, scheduler, and the go-to person for just about everything. But if you’re looking to grow in your role and make yourself even more indispensable to your practice, it pays to be intentional about how you show up and contribute. Being valuable isn't just about doing your job well—it's … [Read more...] about How to Make Yourself More Valuable to Your Medical Practice
Daily Opening and Closing Checklist for Medical Offices
Introduction Running a smooth and professional medical practice starts and ends with a consistent routine. This Daily Opening and Closing Checklist helps ensure your office is fully prepared to welcome patients in the morning and properly secured at the end of the day. By following these steps, you reduce the chances of overlooked tasks, maintain HIPAA compliance, and create a … [Read more...] about Daily Opening and Closing Checklist for Medical Offices
Building Teamwork Through Volunteer Work: Celebrating April Volunteer Month
April is Volunteer Month, a perfect time to reflect on the power of giving back—not only to your community but also to your office culture. As an office manager, organizing volunteer opportunities for your team can be a meaningful way to strengthen relationships, foster a sense of purpose, and improve teamwork. When your staff works together on volunteer projects, it does more … [Read more...] about Building Teamwork Through Volunteer Work: Celebrating April Volunteer Month
The Power of Good Habits for Office Managers
Your role demands a unique blend of organization, leadership, and adaptability. The ability to develop and maintain good habits can be a game-changer in managing your workload, reducing stress, and boosting your effectiveness. Drawing insights from popular books like Atomic Habits by James Clear, this article explores the power of habits and practical steps for building … [Read more...] about The Power of Good Habits for Office Managers
On Your Feet: How Office Managers Can Fit Walking Into a Hectic Day
Life as an office manager is fast-paced and demanding, often making it challenging to prioritize physical activity. However, fitting walking exercise into your day can combat the hazards of a sedentary lifestyle while boosting your energy and productivity. The Hazards of a Sedentary Lifestyle Sitting for prolonged periods can lead to health issues like back pain, weight … [Read more...] about On Your Feet: How Office Managers Can Fit Walking Into a Hectic Day
Navigating Legal Risks in Return-to-Office Mandates
By Lynne Curry As employers push forward with their return-to-office (RTO) policies, many unknowingly step into legal minefield. The shift back to in-person work presents a host of challenges—especially for employers balancing productivity with legal obligations. Whether it’s handling accommodation requests, avoiding discrimination claims, or ensuring compliance with … [Read more...] about Navigating Legal Risks in Return-to-Office Mandates