In today’s digital age, enhancing communication and engagement with your patients is more important than ever. One of the most effective tools at your disposal is the patient portal. This online platform can transform how you interact with patients, making communication more efficient and fostering a deeper level of engagement. Let’s explore how you can utilize patient portals … [Read more...] about Using patient portals to enhance communication and engagement
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How to focus on the important stuff
As a busy medical office manager, it's crucial to stay organized and focused on your important projects. Here are some specific tips to help you maintain focus in at the office: Prioritize Your Tasks: Identify your most critical tasks and prioritize them based on urgency and importance. This might include patient scheduling, billing, compliance, and staff management. … [Read more...] about How to focus on the important stuff
3 steps to success for a new medical office manager
Dear Medical Office Manager: I've just been promoted to manager of a medical office. What should I do now to ensure success? Congratulations on your promotion! Here are three steps you can take to ensure success in your new role as a medical office manager: Get to know your team: Take the time to meet and build relationships with your staff. This will help you … [Read more...] about 3 steps to success for a new medical office manager
10 steps to build your confidence as a new office manager
Starting a new role as an office manager can be an exciting yet challenging experience. It's not uncommon to feel a bit overwhelmed in the beginning, but by taking proactive steps, you can build your confidence and excel in your new position. Here are some valuable tips to help you grow in your role as an office manager: 1. Understand Your Role: Begin by thoroughly … [Read more...] about 10 steps to build your confidence as a new office manager
10 questions to ask the retiring medical office manager
Taking over the role of medical office manager can feel like stepping into big shoes. The retiring office manager has accumulated years of knowledge and insights that you won’t find in a manual or job description. Before they leave, it’s essential to ask the right questions to ensure a smooth transition and set yourself up for success. Here are some key areas to focus on when … [Read more...] about 10 questions to ask the retiring medical office manager
How to improve communication between clinical and admin staff
As a medical office manager, you understand the critical importance of effective communication between healthcare staff and administrative staff. Smooth communication ensures that your office operates efficiently and provides the best possible care for patients. Here are some practical steps you can take to improve communication within your team. Firstly, establish regular … [Read more...] about How to improve communication between clinical and admin staff
Tips for hiring summer temps
As the summer season approaches, medical offices often face unique staffing challenges. Regular staff may take extended vacations, and patient volume can fluctuate. Hiring temporary staff can be a strategic solution to maintain smooth operations and ensure continued patient care. Here are some tips to help you effectively hire and integrate temporary staff into your medical … [Read more...] about Tips for hiring summer temps
Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
You’re the hub of activity and the go-to problem solver when you are an office manager. You’ve probably answered the same questions more times than you can count or had to troubleshoot chaos when key team members were out of the office. These scenarios—and many more—underscore the critical need for Standard Operating Procedures (SOPs) in your office. SOPs might not sound … [Read more...] about Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
How to Create a Calm, Focused Environment in a Small Office
It only takes one loud phone call or a string of interruptions to derail productivity in a small office. When space is limited and everyone works within earshot of one another, creating a calm and focused environment isn’t a luxury—it’s a necessity. Picture this: you’re trying to finalize a report while two coworkers chat about weekend plans right behind you, … [Read more...] about How to Create a Calm, Focused Environment in a Small Office
Do I Fire A Staffer Who Doesn’t Deserve It?
By Lynne Curry Question: When our newly hired general manager pulled me into his office this morning, he asked me to fire a staff member, an individual I know well and who’s always impressed me as a hard worker. I run our company’s HR department. I asked, “Could you give me the details, so I can create a solid case for our file?” The GM, a fifty-something white man … [Read more...] about Do I Fire A Staffer Who Doesn’t Deserve It?