By Steve M. Cohen bio Handling an "office complainer" may be one of the most overlooked management issues in the books. We all know a complainer—someone who never seems to be happy with the way things are, and often attributes to others their perceived woes and the perceived woes of any organization they're involved with. This can be a minor issue. In fact, most of us are … [Read more...] about Handling complainers: every office has one, but what should you do?
Paid sick leave: what medical practices need to know
Currently, there is no federal law that requires private sector employers, including medical practices, to provide paid or unpaid sick leave, explains a new report from XpertHR, an online service for HR professionals from Reed Business Information. Without federal legislation in place, however, several states and local jurisdictions have taken matters into their own hands by … [Read more...] about Paid sick leave: what medical practices need to know
Social networking
Editor's picks: Networking online is crucial, but it needs to be done right Your personal social media posts: are they really personal? Model Policy: Computer use and social networking … [Read more...] about Social networking
Fairness in the employment setting can be everything
By Steve M. Cohen bio I have worked closely with two organizations: The Transgender Institute (TTI) and the Gender Policy Associates (GPA). TTI is an organization that provides therapy, consultation, and coaching to transgender people. This is a population that is much misunderstood; in schools they are subject to extensive bullying. At work, they are often subject to … [Read more...] about Fairness in the employment setting can be everything
Watch out for ADA claims; they are now easier to file and a lot easier to win
(Note: The ADA applies to offices with 15 or more employees. Depending on the practice’s business structure, the physicians may be included in that count.) An amendment to the Americans with Disabilities Act is putting more employees under ADA protection. It’s called the ADA Amendments Act, or ADAAA. It went into effect in 2008, and it has broadened the definition of … [Read more...] about Watch out for ADA claims; they are now easier to file and a lot easier to win
Reasons for health services encounter get codes in Chapter 21 of ICD-10
By Judy Monestime bio Codes included in Chapter 21, Factors influencing health status and contact with health services (Z00-Z99), represent reasons for encounter. Z codes are provided for encounters when circumstances other than diseases or injury are recorded in the medical record as the diagnosis. The chapter includes the following sections: Z00-Z13, Persons encountering … [Read more...] about Reasons for health services encounter get codes in Chapter 21 of ICD-10
NY manager gets more done with 15 minute one-on-one meetings
Offices with a limited number of staffers can follow the management lead of a New York medical office manager who has replaced full-staff meetings with 15-minute individual meetings in which she talks with each person privately. In a group, not everything gets brought out, says the manager of the practice, which has just seven staffers. There is no opportunity to listen to … [Read more...] about NY manager gets more done with 15 minute one-on-one meetings
Model Policy: Catastrophic leave program
Why you need this policy: A leave-sharing program appears to be a win-win-win solution for employer, donating employee, and receiving employee. But employers need to be careful when implementing a program like this to avoid some potential administrative, managerial, and tax problems. How this policy helps you: Rules regarding an employee's right to various types of leave … [Read more...] about Model Policy: Catastrophic leave program
Organizational skills
Editor's picks: Not enough time in the day? Here are four good ways to find new minutes 5 proven tips to manage purchasing and inventory more effectively 8 work-saving email tips for busy office managers … [Read more...] about Organizational skills
HIPAA compliance audits: is your practice prepared?
By Paul Edwards bio The next round of HIPAA audits promised by the U.S. Department of Health and Human Services' Office for Civil Rights (OCR) has been delayed since October 2014, but OCR has made it clear they are still going to happen. Their senior advisor, Linda Sanches, has informed medical office managers, "This is a good time to get your house in order." If … [Read more...] about HIPAA compliance audits: is your practice prepared?