Editor's picks: Make your job easier by delegating more The four aces of hiring: work attitude, willingness, know-how, and personality Do you have the "right stuff" to be a successful medical office manager? … [Read more...] about Challenging staff
Good managers avoid termination disasters
By Steve M. Cohen bio Letting an employee go is rarely easy. Even when the decision is inescapable or the party in question so obviously a negative for the office, the act of termination is usually unpleasant. Most managers will wonder if they've made the right decision. They'll wonder, "Perhaps I should give this person just one more chance," or "Do the bad … [Read more...] about Good managers avoid termination disasters
How to keep the office safe from the lawyers when a staffer gets fired
Terminations are what spark the vast majority of today’s employment law claims, says employment defense attorney Shari Lane. That’s one area where managers can’t afford to make mistakes. Step back before pulling the trigger Safety starts with two obvious precautions, Lane says. First, review the record. Make sure it explains what has led to the decision. If there’s not … [Read more...] about How to keep the office safe from the lawyers when a staffer gets fired
The why, when, and how of a severance agreement and what it needs to cover
A severance agreement can benefit both employer and employee. On the employer side, it’s an insurance policy against employee litigation. “It thwarts claims by former employees,” says employment law attorney Jonathan B. Orleans of Pullman & Comley in Bridgeport, CT. And on the employee side, it softens the blow of being without work and tides people over until they can … [Read more...] about The why, when, and how of a severance agreement and what it needs to cover
Model Policy: Employee resignation
Why you need this model policy: Establishing a formal policy for employee resignation will help ensure that staff transitions go smoothly; the practice treats employees fairly and consistently; and legal requirements are followed. How this model policy helps you: Use this model policy as a guide to establish a formal, written policy for employee resignation. How to use … [Read more...] about Model Policy: Employee resignation
Using technology
Editor's picks: Survey finds digital technology is changing the physician-patient relationship How the right payment technology can improve profitability at your practice Use rating sites to improve your medical practice … [Read more...] about Using technology
Office “families” require work, no matter the makeup
By Steve M. Cohen bio Medical offices are a unique brand of organization that frequently face their own challenges and opportunities. A good example involves situations where one or more relatives work together in the office. This "nepotism" is not always as negative as that may sound, but it does raise several possible concerns. I would not avoid the situation … [Read more...] about Office “families” require work, no matter the makeup
Medical biller sentenced to 45 months in prison for role in $4 million health care fraud scheme
The medical biller of a Chicago-area visiting physician practice was recently sentenced to 45 months in prison for her role in a $4 million health care fraud scheme. Assistant Attorney General Leslie R. Caldwell of the Justice Department's Criminal Division, U.S. Attorney Zachary T. Fardon of the Northern District of Illinois, Special Agent in Charge Lamont Pugh III of the … [Read more...] about Medical biller sentenced to 45 months in prison for role in $4 million health care fraud scheme
HHS announces $685 million to support clinicians delivering high quality, patient-centered care
Health and Human Services Secretary Sylvia M. Burwell recently announced $685 million in awards to 39 national and regional health care networks and supporting organizations to help equip more than 140,000 clinicians with the tools and support needed to improve quality of care, increase patients' access to information, and reduce costs. The Transforming Clinical Practice … [Read more...] about HHS announces $685 million to support clinicians delivering high quality, patient-centered care
Employee engagement
Editor's picks: These office engagements don't involve a ring Effective communication leads to greater staff engagement and better company reputation Easy ways to make your medical office healthier … [Read more...] about Employee engagement