"As an office manager for over 12 years, I started to see some burnout in our long-term employees, who I did not want to lose," says Denise Genuit, practice administrator at University of Maryland Oral Maxillofacial Surgery Associates. She tells Medical Office Manager she needed to find a significant way to improve productivity and get staff to exert more effort. At the same … [Read more...] about Recognition and rewards increase productivity at Maryland practice
How to help your physicians cope with stress and burnout
Studies find physician stress is significant, and that external stressors play a major role in physician burnout. Because physician stress and burnout have the potential to affect nearly every aspect of a medical practice, it's important to understand the situation – and know what you can do about it. First, the facts A 2013 survey conducted by Medscape, part of the WebMD … [Read more...] about How to help your physicians cope with stress and burnout
Keeping up with technology
Related reading: How Google Glass is changing the medical profession Double-digit growth projected in the U.S. telehealth market Survey finds digital technology is changing the physician-patient relationship … [Read more...] about Keeping up with technology
Dealing with employees who aren’t there
By Steve M. Cohen bio One of the most mundane manager challenges can be dealing with employees who suddenly "aren't there." These are instances where workers arrive late, leave early or entirely miss a day. Obviously, a "perfect" employee would never do that, but this is not a perfect world and employees are not perfect, either. They have health issues, family … [Read more...] about Dealing with employees who aren’t there
Watch for these changes in coding of sepsis
By Judy Monestime bio In Chapter 1 of ICD-10, Certain Infectious and Parasitic Diseases (A00-B99), is organized similar to ICD-9. While the overall chapter is similar to ICD-9, some categories and subcategories titles have changed along with terminology. For example: ICD-9 CM ICD-10 CM 008, Intestinal Infections due to … [Read more...] about Watch for these changes in coding of sepsis
‘Favorites’ list source of popular employee rewards
When Audrey M. Serban gives her staff members rewards for work done well, she can be sure the reward is something the employee will like. This is because she has a list of "favorites" for each staffer, and chooses the gift, large or small, from it. Serban, manager for a professional office in New Jersey, says, "I thought I'd share an idea that seems to work great. I created a … [Read more...] about ‘Favorites’ list source of popular employee rewards
Model Policy: Jewelry and tattoos
Why you need this model policy: This model jewelry and tattoos policy establishes guidelines for staff wearing jewelry or displaying tattoos. How this model policy helps you: This policy recognizes the value of personal self expression and establishes parameters for when personal appearance enhanced by jewelry or tattoos exceeds appropriate and reasonable workplace … [Read more...] about Model Policy: Jewelry and tattoos
Preparing Your Denial Management Plan for ICD-10
Practical, Step-by-Step Help to Get Your Practice Ready for the Coming Surge in ICD-10 Claims Denials! Is your practice on track to successfully manage denials during the transition to ICD-10? Join us, and get the practical, step-by-step help you need to implement and manage an effective denials program and protect practice revenue. Make no mistake: The revenue and … [Read more...] about Preparing Your Denial Management Plan for ICD-10
Don’t take anything for granted
By Steve M. Cohen bio Both managers and employees should keep in mind that taking things for granted is usually a mistake. Although the psychology is fascinating, from a workplace perspective a key point is that you shouldn't dismiss something unless you're absolutely sure you have a replacement. That goes for a job, and it goes for good employees. Neither … [Read more...] about Don’t take anything for granted
Staff and remote access: more than patient information is at risk
Mobile technology, arguably, allows for greater efficiency and better communication. But, for the manager of a medical office, it also creates challenges. Staff who work remotely, even occasionally, may inadvertently share confidential information via unsecure networks when using smartphones and tablets, as well as personal laptops and notebook computers. Patient … [Read more...] about Staff and remote access: more than patient information is at risk