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How to improve your office team with cross-training
Cross-training in a medical office is a powerful strategy to boost your team’s capabilities, enhance operations, and provide top-notch patient care. By broadening the skill sets of your staff, you create a more versatile workforce capable of handling diverse responsibilities. Advantages of Cross-Training Enhanced Flexibility: Example: A medical receptionist cross-trained to perform basic medical assistant […]
Employee retention: An important art for every office
By Steve M. Cohen bio I write so much about widespread employee issues, lawsuits, and "mess management" that I sometimes sound as if I don't value employees. The reality is that good employees are a treasure. That's often especially true in a medical office. But it's also worth noting that reports by a national management company found...
Crafting an effective physician bio: A guide for medical office administrators
In today’s digital age, an online presence is essential for healthcare professionals, and an online physician bio is a powerful tool for conveying a physician’s expertise, experience, and personal touch to prospective patients. As a medical office administrator, you play a pivotal role in helping physicians write or update their online bios. This article will […]
You should learn your way around office politics
By Lynne Curry Question: I like my new job, my supervisor, and my coworkers, except for a woman I’ve nicknamed “the queen.” The problem began as soon as my first all-hands meeting ended. Several of my coworkers invited me to have drinks with them after work. The queen overhead because she and I were heading […]
Flex-retirement: A win-win strategy for employee retention
Employee retention is not only a cost-effective strategy, but it also helps maintain institutional knowledge and ensures a smoother transition when team members retire. One innovative approach that can facilitate this transition and keep experienced staff on board is “flex-retirement.” What Is Flex-Retirement? Flex-retirement, also known as flexible retirement, is a workplace arrangement that enables […]
How to improve your office team with cross-training
Cross-training in a medical office is a powerful strategy to boost your team’s capabilities, enhance operations, and provide top-notch patient care. By broadening the skill sets of your staff, you create a more versatile workforce capable of handling diverse responsibilities. Advantages of Cross-Training Enhanced Flexibility: Example: A medical receptionist cross-trained to perform basic medical assistant […]
Employee retention: An important art for every office
By Steve M. Cohen bio I write so much about widespread employee issues, lawsuits, and "mess management" that I sometimes sound as if I don't value employees. The reality is that good employees are a treasure. That's often especially true in a medical office. But it's also worth noting that reports by a national management company found...
Crafting an effective physician bio: A guide for medical office administrators
In today’s digital age, an online presence is essential for healthcare professionals, and an online physician bio is a powerful tool for conveying a physician’s expertise, experience, and personal touch to prospective patients. As a medical office administrator, you play a pivotal role in helping physicians write or update their online bios. This article will […]
You should learn your way around office politics
By Lynne Curry Question: I like my new job, my supervisor, and my coworkers, except for a woman I’ve nicknamed “the queen.” The problem began as soon as my first all-hands meeting ended. Several of my coworkers invited me to have drinks with them after work. The queen overhead because she and I were heading […]