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LEARNING MANAGEMENT

Spring a pop quiz for your training program

By Doug Striker Remember tests in school? Pop tests? Quizzes? And the dreaded finals? As students, they were the bane of our existence. As trainers, however, we need to test ourselves and our programs constantly. If they aren’t working, our offices may fall behind. And that is a big deal. It is critical that you know how to evaluate your training program. (I know our teachers thought diagramming sentences was a big deal, too, but I’m thinking this might be bigger.) But do you know how to evaluate your training program? Often, our training is so uber-responsive to staff needs that we hardly have time to be strategic about the future, let alone what we’ve achieved in the past. Well, I’m here to tell you that, with just a wee… . . . read more.

LEADERSHIP

Embrace on-job learning and listen to employees for more resilient teams

Leaders who encourage their employees to learn on the job and speak up with ideas and suggestions for change have teams that are more effective and resilient in the face of unexpected situations, according to new research from Rice University and the University of Windsor. “A Resource Model of Team Resilience Capacity and Learning” will appear in a special issue of Group & Organization Management. Authors Kyle Brykman, an assistant professor at the Odette School of Business at the University of Windsor, and Danielle King, an assistant professor of psychological sciences at Rice, studied what makes employees more resilient and fosters learning in the workplace. The researchers specifically examined the interactions of 48 teams from five technology startups. “Understanding what organizations can do to help employees become more resilient is the focus… . . . read more.

REVENUE CYCLE MANAGEMENT

Improving your revenue cycle efficiency

Modern medical practices are experiencing immense pressures as a result of increased regulatory scrutiny, changing reimbursement mechanisms, and a shift toward…


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MANAGING THE OFFICE

Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program

Are you seeing a surge in low morale and unproductivity among your remote workers? Research suggests that it may be your lack of strategy and training…


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COLLECTIONS

7 best practices for optimizing your collections

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…


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MANAGING THE OFFICE

Upping your game as a medical office manager

Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and…


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INSIGHT

Employment Law Update: The New Year’s Resolutions Edition

By Mike O’Brien  bio
A lawyer and doctor were talking together at a New Year’s party when the doctor complained about how people always asked her for free medical advice. She said…


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PATIENT EXPERIENCE

How to become a patient-centered practice and improve your profitability

What do old-school electric typewriter manufacturers and medical practices have in common? More than you might think…


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INSIGHT

5 ways high-performance organizations make meetings effective

By J. Elise Keith  bio
Every organization has to figure out how to make meetings productive. It’s a complex challenge. To be effective, each meeting needs to engage the individual talents of the people involved…


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SEXUAL HARASSMENT

In era of #MeToo, employers are still failing to take new steps to address sexual harassment

The spotlight on workplace sexual harassment since fall 2017 has led to high-profile resignations, terminations, and lawsuits. And while the revelations and consequences have…


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