Start Your FREE Membership NOW
 Discover Proven Ways to Be a Better Medical Office Manager
 Get Our Daily eNewsletter, MOMAlert, and MUCH MORE
 Absolutely NO Risk or Obligation on Your Part -- It's FREE!
EMAIL ADDRESS



Upgrade to Premium Membership NOW for Just $90!
Get 3 Months of Full Premium Membership Access
Includes Our Monthly Newsletter, Office Toolbox, Policy Center, and Archives
Plus, You Get FREE Webinars, and MUCH MORE!
STAFF TRAINING

14 tips for improving your training content

You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don’t have to update when people leave your firm. Find a quiet time of the year to do an annual review of training content. Be careful with holding onto out-of-date training content. People will find it! Content needs to be accessible from anywhere. You can have fabulous content, but it’s useless if no one is using it. Advertise! If you have an enterprise search tool, why haven’t you indexed your learning content there? People search in different ways. Some look for a search box. Some never see it and look for a menu. It can seem overwhelming, but just pick a pain point and start developing your content! Consider a… . . . read more.

TRAINING

3 key training initiatives for healthcare staff in 2022

By Tolu Ajiboye Every year presents a new opportunity to upgrade your employees’ skills. This year the opportunity for staff growth is even greater than normal. With the pandemic and staffing upheaval overwhelming practices over the last two years, routine training exercises (understandably) fell through the cracks for many. Moreover, having to hastily adopt new protocols and technology meant that staff could not receive structured training they normally would when new processes or tools are introduced. Here are some areas you may want to focus on when planning your staff training activities and efforts for the months ahead: 1. Cybersecurity Cyber risks are ever-evolving and your staff needs to be able to implement modern measures and routines that protect patient data. In the bid to quickly set up employees for… . . . read more.

EMPLOYMENT LAW UPDATE

Florida’s new “Stop Woke” law impacts workplace training

By Mike O’Brien “Stop Woke” Act passes Florida Senate New legislation in Florida (HB 7) prohibits any teaching that could make students feel they bear “personal responsibility” for historic wrongs because of their race, color, sex, or national origin. But the legislation’s reach doesn’t end in schools. In the workplace, employment practices or training programs that cause an individual to feel similarly guilty could be considered an unlawful employment practice, giving rise to legal liability. The Florida Senate voted 24-15 along party lines to approve a measure labeled “Individual Freedom,” and was seen to be in response to Governor DeSantis’ demand for a “Stop WOKE” Act. You can see more here. New guidance from the DOL on FLSA, FMLA, and Visa programs On March 10 the U.S. Department of Labor (DOL)… . . . read more.

LEARNING MANAGEMENT

Spring a pop quiz for your training program

By Doug Striker Remember tests in school? Pop tests? Quizzes? And the dreaded finals? As students, they were the bane of our existence. As trainers, however, we need to test ourselves and our programs constantly. If they aren’t working, our offices may fall behind. And that is a big deal. It is critical that you know how to evaluate your training program. (I know our teachers thought diagramming sentences was a big deal, too, but I’m thinking this might be bigger.) But do you know how to evaluate your training program? Often, our training is so uber-responsive to staff needs that we hardly have time to be strategic about the future, let alone what we’ve achieved in the past. Well, I’m here to tell you that, with just a wee… . . . read more.

LEADERSHIP

Embrace on-job learning and listen to employees for more resilient teams

Leaders who encourage their employees to learn on the job and speak up with ideas and suggestions for change have teams that are more effective and resilient in the face of unexpected situations, according to new research from Rice University and the University of Windsor. “A Resource Model of Team Resilience Capacity and Learning” will appear in a special issue of Group & Organization Management. Authors Kyle Brykman, an assistant professor at the Odette School of Business at the University of Windsor, and Danielle King, an assistant professor of psychological sciences at Rice, studied what makes employees more resilient and fosters learning in the workplace. The researchers specifically examined the interactions of 48 teams from five technology startups. “Understanding what organizations can do to help employees become more resilient is the focus… . . . read more.

REVENUE CYCLE MANAGEMENT

Improving your revenue cycle efficiency

Modern medical practices are experiencing immense pressures as a result of increased regulatory scrutiny, changing reimbursement mechanisms, and a shift toward…


. . . read more

MANAGING THE OFFICE

Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program

Are you seeing a surge in low morale and unproductivity among your remote workers? Research suggests that it may be your lack of strategy and training…


. . . read more

COLLECTIONS

7 best practices for optimizing your collections

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…


. . . read more

MANAGING THE OFFICE

Upping your game as a medical office manager

Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and…


. . . read more

INSIGHT

Employment Law Update: The New Year’s Resolutions Edition

By Mike O’Brien  bio
A lawyer and doctor were talking together at a New Year’s party when the doctor complained about how people always asked her for free medical advice. She said…


. . . read more


(-0)