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Feeling burned out? You and 40% of professionals

Burnout is a problem that just won’t go away, new research from global talent solutions and business consulting firm Robert Half shows. In a survey of 1,132 professionals, 36 per cent of respondents reported being more burned out now than a year ago. Workers said the most common factors contributing to burnout today are: Heavy workloads (54 per cent) Lack of communication and support from management (29 per cent) Toxic organizational culture (26 per cent) Those with the highest burnout levels include: Gen Z and millennials Employees who have been with their company for 2-4 years Working parents “Burnout is a serious issue that needs to be combatted with ongoing efforts”, said David King, Senior Managing Director, Robert Half, Canada and South America. “Though many companies have made strides in supporting employee well-being,… . . . read more.


Creating an inclusive and safe space for the LGBTQ+ community in a medical office

As a medical office manager, you play a pivotal role in ensuring that your healthcare facility is a safe and welcoming space for all individuals. It is important to prioritize inclusivity, especially for members of the LGBTQ+ community, including staff, patients, their families, vendors, and visitors. By establishing a safe space, you not only provide quality healthcare but also promote trust, comfort, and well-being. Why Create a Safe Space? Ethical and Patient-Centered Care: As a healthcare provider, your primary focus is to deliver patient-centered care. By creating a safe space, you demonstrate your commitment to providing compassionate and inclusive care to all individuals, irrespective of their sexual orientation or gender identity. Health Equity and Reduced Disparities: Members of the LGBTQ+ community often face healthcare disparities and discrimination. By establishing an… . . . read more.


Keep your employees safe by complying with OSHA regulations

In a small medical office, the manager may be responsible for occupational safety, so make sure you know how to keep your workers safe and avoid OSHA violations. Here are some recommended approaches: OSHA Training Programs: OSHA (the federal Occupational Health and Safety Administration) provides a variety of training programs and resources specifically designed to help employers and employees understand workplace safety regulations. The most relevant training programs for medical office managers may include the OSHA 10-hour or 30-hour General Industry Outreach Training, which covers a wide range of safety topics. These programs are often available through local OSHA Training Institute Education Centers or authorized OSHA trainers. Online Training Courses: Numerous online platforms offer OSHA-compliant training courses that cover specific topics such as bloodborne pathogens, hazard communication, emergency preparedness, and… . . . read more.


Navigating career growth: 6 advancement opportunities for medical office managers

Are you looking to make a move along your career path? Here are six directions a medical office manager can go, often within the same practice or healthcare organization: Practice administrator: A promotion to the role of practice administrator involves overseeing the overall operations and management of a healthcare practice. This position offers a broader scope of responsibilities, including financial management, strategic planning, staff supervision, and maintaining regulatory compliance. It provides an opportunity to take on a leadership role and shape the future of the practice. Regional manager: As a regional manager, you would oversee multiple medical office locations within a specific geographic area. Responsibilities include coordinating the smooth operation of each office, managing budgets, implementing standardized procedures, and fostering collaboration among different teams. This role allows you to gain… . . . read more.


5 learning paths to advance your medical office management career

Are you looking to advance your career in healthcare management? Maybe more education is the answer. Here are six educational avenues to consider: 1 Bachelor’s degree in healthcare administration Pursuing a bachelor’s degree in healthcare administration provides a strong foundation in healthcare management principles, policies, and regulations. 2 Master’s degree in healthcare administration A Master’s Degree in Healthcare Administration can provide advanced training in areas such as healthcare finance, strategic planning, and health information technology. 3 Professional certification Professional certification through organizations such as the Professional Association of Healthcare Office Management (PAHCOM) or the American College of Medical Practice Executives (ACMPE) demonstrates a commitment to professional development and can help enhance a medical office manager’s skills and knowledge. 4 Continuing education Participating in continuing education programs, seminars, and conferences can… . . . read more.


7 ways to get the most out of a work conference

Conference season is in full swing, after three years of postponed and cancelled events. Are there events you and your staff will attend for education, product knowledge, or networking? As a medical office manager, attending conferences and trade shows can be a valuable opportunity to learn about new trends and technologies in the healthcare industry. However, with all the hustle and bustle of travel, it can be difficult to make the most of your time at these events. It is important to use your time well, given the cost of travel, registration, food, accommodation and time away from work. Here are some tips to help you make good use of your time when traveling to a work-related conference or trade show. Plan ahead: Before you even leave for the event,… . . . read more.


5 reasons to pay for medical office staff education

Paid continuing education is one of the most popular perks you can offer your employees. Besides making your staff happier, paid upgrading and training also benefits the practice in at least five ways. Enhancing knowledge and skills: Continuing education and staff upgrading help employees to stay current with the latest advancements and trends in the healthcare industry. It allows them to enhance their knowledge and skills, which leads to improved performance, better patient outcomes, and higher levels of job satisfaction. Meeting regulatory requirements: Many healthcare regulatory bodies require healthcare providers to have certain levels of training and education. For example, nurses may need to maintain their license by completing continuing education credits, while medical assistants may need to be certified to perform certain tasks. Improving patient outcomes: By investing in… . . . read more.


14 tips for improving your training content

You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don’t have to update when people leave your firm. Find a quiet time of the year to do an annual review of training content. Be careful with holding onto out-of-date training content. People will find it! Content needs to be accessible from anywhere. You can have fabulous content, but it’s useless if no one is using it. Advertise! If you have an enterprise search tool, why haven’t you indexed your learning content there? People search in different ways. Some look for a search box. Some never see it and look for a menu. It can seem overwhelming, but just pick a pain point and start developing your content! Consider a… . . . read more.


3 key training initiatives for healthcare staff in 2022

By Tolu Ajiboye Every year presents a new opportunity to upgrade your employees’ skills. This year the opportunity for staff growth is even greater than normal. With the pandemic and staffing upheaval overwhelming practices over the last two years, routine training exercises (understandably) fell through the cracks for many. Moreover, having to hastily adopt new protocols and technology meant that staff could not receive structured training they normally would when new processes or tools are introduced. Here are some areas you may want to focus on when planning your staff training activities and efforts for the months ahead: 1. Cybersecurity Cyber risks are ever-evolving and your staff needs to be able to implement modern measures and routines that protect patient data. In the bid to quickly set up employees for… . . . read more.


Florida’s new “Stop Woke” law impacts workplace training

By Mike O’Brien “Stop Woke” Act passes Florida Senate New legislation in Florida (HB 7) prohibits any teaching that could make students feel they bear “personal responsibility” for historic wrongs because of their race, color, sex, or national origin. But the legislation’s reach doesn’t end in schools. In the workplace, employment practices or training programs that cause an individual to feel similarly guilty could be considered an unlawful employment practice, giving rise to legal liability. The Florida Senate voted 24-15 along party lines to approve a measure labeled “Individual Freedom,” and was seen to be in response to Governor DeSantis’ demand for a “Stop WOKE” Act. You can see more here. New guidance from the DOL on FLSA, FMLA, and Visa programs On March 10 the U.S. Department of Labor (DOL)… . . . read more.