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MANAGING THE OFFICE

Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program

Are you seeing a surge in low morale and unproductivity among your remote workers? Research suggests that it may be your lack of strategy and training…


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COLLECTIONS

7 best practices for optimizing your collections

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…


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REVENUE CYCLE MANAGEMENT

Improving your revenue cycle efficiency

Modern medical practices are experiencing immense pressures as a result of increased regulatory scrutiny, changing reimbursement mechanisms, and a shift toward…


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MANAGING THE OFFICE

Upping your game as a medical office manager

Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and…


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INSIGHT

Employment Law Update: The New Year’s Resolutions Edition

By Mike O’Brien  bio
A lawyer and doctor were talking together at a New Year’s party when the doctor complained about how people always asked her for free medical advice. She said…


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PATIENT EXPERIENCE

How to become a patient-centered practice and improve your profitability

What do old-school electric typewriter manufacturers and medical practices have in common? More than you might think…


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INSIGHT

5 ways high-performance organizations make meetings effective

By J. Elise Keith  bio
Every organization has to figure out how to make meetings productive. It’s a complex challenge. To be effective, each meeting needs to engage the individual talents of the people involved…


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SEXUAL HARASSMENT

In era of #MeToo, employers are still failing to take new steps to address sexual harassment

The spotlight on workplace sexual harassment since fall 2017 has led to high-profile resignations, terminations, and lawsuits. And while the revelations and consequences have…


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