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LEARNING MANAGEMENT

Spring a pop quiz for your training program

By Doug Striker Remember tests in school? Pop tests? Quizzes? And the dreaded finals? As students, they were the bane of our existence. As trainers, however, we need to test ourselves and our programs constantly. If they aren’t working, our offices may fall behind. And that is a big deal. It is critical that you know how to evaluate your training program. (I know our teachers thought diagramming sentences was a big deal, too, but I’m thinking this might be bigger.) But do you know how to evaluate your training program? Often, our training is so uber-responsive to staff needs that we hardly have time to be strategic about the future, let alone what we’ve achieved in the past. Well, I’m here to tell you that, with just a wee… . . . read more.

EMPLOYMENT LAW UPDATE

6 things to do when remote workers want to move to another state

By Mike O’Brien Is it a problem for a medical office suddenly to have an unplanned, unexpected, and perhaps undesired branch office when an employee moves to another state? Yes! The United States has a national government, state governments, and local governments. They each have powers over employers and make laws that typically apply to and protect people subject to the various jurisdictions. And these laws are not always uniform! There is a lot of variation in state laws related to COVID-19, masks, vaccines, etc. Arizona law requires paid leave, Utah does not. Montana law prohibits age discrimination against any age, not just 40 and above, and also prohibits termination without “good cause” as defined by the statute. Utah does not do either of these things. Nevada law requires daily… . . . read more.

HEALTHCARE DATA

Not ready for clinical analytics? Try operational analytics

By Aaron Brandwein Up until this point, our discussion about analytics in healthcare has revolved heavily around clinical analytics—and understandably so. The potential promises it brings to the table are huge, especially when you look at things like predicting clinical outcomes, identifying the risks for diseases and ailments, and helping practitioners choose better treatment plans. However, clinical analytics solutions can be challenging to get across the finish line and, in some cases, harder to even get to the starting line. Generally, they come with a higher price tag, more complicated integrations, and a much steeper challenge to secure the necessary buy-in to take the first step. So, what do you do as a healthcare provider who is interested in harnessing the power of analytics but is looking for a way… . . . read more.

MARKETING YOUR PRACTICE

Is healthcare SEO really worth the investment?

Years ago, planning a marketing campaign was a simple process. With fewer mediums available to reach potential clients, it was more about how much to spend and less about where to invest those resources. Today, though, the healthcare digital marketing landscape has changed dramatically. Instead of just print options, we now have things like pay-per-click (PPC), search engine optimization (SEO), email marketing, social media, influencers—just to name a few. One of the most talked-about of these options is SEO. But is SEO as powerful as people claim? More specifically, is healthcare SEO worth the investment? Can it really move the needle when it comes to new business? First—what is SEO? Before we discuss the validity of this marketing investment, we need to define what SEO actually is. Search engine optimization… . . . read more.

PRODUCTIVITY

10 tips for a more efficient medical office

What healthcare provider doesn’t want to see his or her business run more efficiently? After all, a well-run practice usually means increased revenue and happier, healthier patients. In the past, providers relied on smart hiring and organized employees to ensure their practices operated smoothly. But today, it takes a thoughtful blend of solution-based technology and old-school morale boosters to really make your medical office more productive without sacrificing quality of care and patient experience. From better break rooms to online appointment scheduling, read on to discover 10 proven ways to boost your medical practice’s efficiency. Enable online scheduling There’s perhaps no better way to lessen the workload of your administrative staff than with on-demand, 24/7 online scheduling functionality. Here’s how a simple “Book an Appointment” button can streamline operations for your… . . . read more.

CYBERSECURITY

Tips to keep your medical office data in the cloud secure

By Ron Slyker As manager of a medical office, the security of data in the cloud is one of your many responsibilities. The trick to avoiding a cloud data security breach is to pay close attention to your cloud applications and user behavior. While analyzing the software and looking at user behaviors takes time, the benefits of reducing cloud and data security breaches make it worthwhile. Consider these tips and pass them on to your IT team. Examine user activities It is vital to know not only which apps you use, but also how they use your data. Determine which apps the employees use to share content and whether they have a sharing feature. Knowing who is sharing what and with whom will assist you in deciding the right policies… . . . read more.

INFORMATION SECURITY

Even diligent medical offices are vulnerable to cyber crime

By Alek Pirkhalo, Infiniwiz A key to medicine is prevention and treatment.  The same is true for computer technology. Many medical offices assume that their technology is protected and secure, but even those offices that take accepted protective measures may be leaving their patient data vulnerable. As medical offices become more reliant on technology for patient portals, e-mail reminders and automated patient appointment reminders, the most vulnerable part of any medical practice is protecting are patient information. If your system goes down, you will lose vital data including patient appointments, which will create chaos for your office staff. Here is the prescription for securing data. Update your current technologies to protect log-ins Many medical offices assume that once they invested in anti-virus technology, they are protected against any malware incursions. This is… . . . read more.

MANAGING STAFF

How to improve employee experience and organizational culture as COVID-19 takes toll on staff

The pandemic dramatically changed how, when, and where work gets done. And while a majority of businesses reported that productivity increased as employees settled into working remotely, for many, it came at the expense of the employee experience. Employee burnout, time spent in meetings, and the number of employees with mental health problems increased, while work-life balance, engagement and morale, and the number of employees reporting high levels of personal well-being decreased. A new report from The Conference Board, Reshaping Employee Experience and Organizational Culture: Lessons From the Tumultuous Events of 2020 and 2021, examines how the events of the last year and a half reshaped both employee experience and organizational culture and what lessons organizations can take away to thrive in the future. The report combines qualitative findings from interviews with… . . . read more.

TOOL

Model Code of Conduct for Virtual Meetings

Far from eliminating workplace harassment, telecommuting has only caused it to morph into digital forms. As a result, medical offices and other employers need to tweak their harassment policies to deal with the new face of harassment. The virtual meeting, in particular, has become the digital age version of the holiday office party where employees feel emboldened to do and say things they wouldn’t dream of doing and saying to co-workers in-person. How do you crack down on this behavior? The starting point is to implement a Code of Conduct Virtual Meetings. Here’s a template you can adapt.

PRODUCTIVITY

Increase your efficiency with these workday PC tips

By Ron Slyker Due to the limited number of hours in a workday, it is critical to maximize your time. If you’re having trouble getting work done due to distracting websites, disorganized files, or cluttered inboxes, use these methods to improve your time management and stay productive at work. Keep an eye on productivity levels. Begin by keeping note of the amount of work you accomplish on an ordinary day. There are numerous useful applications for this. For instance, Google Chrome includes a feature called RescueTime that logs your most frequently visited websites and the amount of time you spend away from your computer. This program will offer you with a productivity score and a complete account of your workday. If you realize that you are squandering a significant chunk of your… . . . read more.


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