By Mike Rigert Even though modern patients appreciate the ease and convenience of digital communication with your practice through automated text reminders and real-time communication, we can’t lose sight of the importance that personal interaction has in keeping those relationships strong. A HealthGrades study showed that patients’ communication with front office staff are … [Read more...] about Make your patients happier with these communication tips
Technology
7 ways to cut costs with a greener office
By Daryll Esposito The well-being of our planet is a universal concern, but it’s not always front-of-mind when we’re busy at work. The good news is that making greener choices at the office is not only better for the environment, it’s better for your budget too. With Earth Day this week on April 22, it’s time to look at some environmentally friendly improvements. Some common … [Read more...] about 7 ways to cut costs with a greener office
8 simple steps to improve virtual presentations
Today’s hybrid workplace means you may have to conduct training and information sessions for remote staffers. You need to know how to best present yourself and your material virtually, using tools such as PowerPoint slide shows. Consider these tips to ensure your audience gives full attention to your presentation without being distracted by glitches. Format your virtual … [Read more...] about 8 simple steps to improve virtual presentations
Is your contact form providing a back door for cybercriminals?
By Doug Striker As automated email filtering gets better at screening for phishing attempts, criminals are responding by looking for attack techniques that evade those tools. Believe or not, their newest tactic is to fill out online contact forms and then use the response process to sneak malware into your system. By now, we are all familiar with email phishing. Most medical … [Read more...] about Is your contact form providing a back door for cybercriminals?
8 ways to make your meetings zoom by
By Lynne Curry If you dread meetings–attending them, hosting them–and long for meetings to become more than a necessary evil, you can make it happen. Not long ago, I hosted a two-day, 15-hour meeting that the 17 attendees said “zoomed by,” “was fun, kept me engaged the entire time,” and “made an hour seem like five minutes.” Here’s how we did it. 1. A “you” start We started … [Read more...] about 8 ways to make your meetings zoom by
3 key training initiatives for healthcare staff in 2022
By Tolu Ajiboye Every year presents a new opportunity to upgrade your employees’ skills. This year the opportunity for staff growth is even greater than normal. With the pandemic and staffing upheaval overwhelming practices over the last two years, routine training exercises (understandably) fell through the cracks for many. Moreover, having to hastily adopt new protocols and … [Read more...] about 3 key training initiatives for healthcare staff in 2022
Is your medical office vulnerable to Russian cyberattacks?
The White House is urging businesses to review and improve cybersecurity because of a heightened risk of cyber attacks from Russia. A statement from the Biden-Harris Administration advises businesses to take the following steps: Mandate the use of multi-factor authentication on your systems to make it harder for attackers to get onto your system; Deploy modern security … [Read more...] about Is your medical office vulnerable to Russian cyberattacks?
Watch for harassment by emoji in your office
By Lynne Curry “How much trouble are we in?” the practice administrator asked. I looked at the sheaf of text and Slack messages, loaded with emojis, and stopped on one sent in early March that asked, “Good to know you’re almost done with the project and headed for the weekend. Do you garden?” flanked by an eggplant emoji. Other texts included peaches, dump trucks, sweat … [Read more...] about Watch for harassment by emoji in your office
Medical association happy with telehealth extensions
The American Medical Association (AMA) salutes Congress for passing telehealth provisions in the omnibus spending bill that promise a new era of access for patients across the country. “Congress has taken a crucial step in starting a revolution in patient access. The AMA aims to continue being a partner in moving it forward,” said AMA President Gerald E. Harmon, M.D. “The … [Read more...] about Medical association happy with telehealth extensions
Learn about changes and updates to telehealth
There's a lot you need to know about telehealth. That's why Medical Office Manager is offering a webinar, Telehealth—What Managers Need to Know, on April 6. It's free to Medical Office Manager members. Presenter Jen Bell of Karen Zupko and Associates will give you the tools and knowledge you need to comply with new telehealth regulations. Meanwhile here is Jen's update on … [Read more...] about Learn about changes and updates to telehealth