Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are…
WORKPLACE SAFETY
Six steps to prepare for an active shooter event in the workplace
May 10, 2019 by
Active shooter events are devastating and unpredictable, says Melissa Gonzalez Boyce, a legal editor for XpertHR. She also points out that…
RISK MANAGEMENT
How your staff can help prevent costly malpractice lawsuits
May 10, 2019 by
Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…
WORKING WITH PHYSICIANS
How to handle the ‘bully doctor’ without losing your temper or your job
May 10, 2019 by
A growing concern in all types of professional offices is the bully boss. “Bullying is the issue for this decade that sexual harassment was in the…
BLOG
Are online coding discussions putting your practice at risk?
April 26, 2019 by
By Cheryl Toth, MBA bio
Here’s an email we recently saw while monitoring a specialty coding listserv…
BLOG
3 steps a manager must take to end harmful gossip in the workplace
April 12, 2019 by
By Lynne Curry bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…
INCREASING PROFITS
21 easy ways to boost practice profitability fast
April 12, 2019 by
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
MANAGING THE OFFICE
The key ingredients of a profitable medical practice
April 5, 2019 by
Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…
RISK MANAGEMENT
8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office
March 15, 2019 by
Writing an employee handbook from scratch can be a daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It’s tempting to…
COMPLIANCE
5 tested ways to make your billing and coding more profitable
March 8, 2019 by
The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…
