By Karen Zupko Have you ever hired someone whose professed skill levels during the interview turned out to be lower than you were led to believe? It’s difficult to measure skills and abilities through interview questions alone. Unless you assess candidate skills using objective screening tools, you’ll often be disappointed. Here are 4 ways to reduce the … [Read more...] about How to find out if the candidate can actually do the job
Productivity
Adopt these four best practices for successful staff onboarding
A structured onboarding process can lead to a better start for your employees, resulting in better retention and productivity. That’s the word from Paul Edwards, CEO and founder of Cedr Solutions, a provider of custom employee handbooks, management software and HR support. He suggests these four best practices to add to your process. 1. Begin onboarding before your … [Read more...] about Adopt these four best practices for successful staff onboarding
14 good ways to cut your appointment wait times
Long patient wait times cause frustration for patients, stress for reception desk staff, loss of confidence in the practice—and, ultimately, loss of revenue. Here are 14 things you can do to reduce patient wait times, courtesy of Stewart Gandolf, Chief Executive Officer of Healthcare Success, a team of specialists who partner with healthcare clients to profitably deliver … [Read more...] about 14 good ways to cut your appointment wait times
Caregiver caught between employer’s expectations and family’s needs
By Lynne Curry As managers require employees to spend more time at the office, they will encounter special circumstances that require special solutions. Consider the following situation of an employee needing to work from home to provide family care. Employee question: Since our schools no longer require masks, my husband and I decided to homeschool our youngest child. My … [Read more...] about Caregiver caught between employer’s expectations and family’s needs
5 ways to say goodbye to the procrastination blues
By Lynne Curry The report’s good, but not good enough. You should have worked on it a week ago, but you put it off. Friday afternoon, you panicked. You killed a perfectly good weekend to get everything finished by the Monday morning due date. If you want to break the “put it off until nearly too late” habit, try these five strategies. 1. Decide you’ll start projects when you … [Read more...] about 5 ways to say goodbye to the procrastination blues
10 tips to turn toxic management to teamwork
By Daryll Esposito You know how valuable your employees are. The question is, do they know you know it? Medical offices face an array of new developments and challenges, from staff shortages to pandemic absences to new practice modes like telehealth. Successful offices must be agile and dynamic, nurturing an environment that is not only productive but also provides … [Read more...] about 10 tips to turn toxic management to teamwork
Helping your employees help Ukraine
By Lynne Curry My inbox flooded when I challenged readers “are you brave?” writing about the woman who crashed Russia’s main state news broadcast to protest the Ukraine invasion, and then challenged employers with “what’s occurring in the Ukraine creates widespread grief. Are there ways you can channel your employees’ anger and sense of powerlessness by offering them avenues … [Read more...] about Helping your employees help Ukraine
Clocked out or connected: What you need to know about after-hours group chats
By Paul Edwards “Quick question…” Those two words have become increasingly popular as our near-constant attachment to communication devices blurs the line between work and personal time. Whether by phone, laptop, or tablet—via Slack, WhatsApp, or Google Chat—it’s easier than ever for teams to stay in contact after the workday is done. But employers need to be cautious … [Read more...] about Clocked out or connected: What you need to know about after-hours group chats
Find the CDC’s new (relaxed) masking recommendations for your location
You can find the new COVID-19 masking recommendations your area on a map just released by the Centers for Disease Control (CDC). Recognizing that a substantial portion of the population has been vaccinated or has acquired some level of natural immunity, the agency has turned its focus to “protecting those at highest risk of severe outcomes” and minimizing the strain on … [Read more...] about Find the CDC’s new (relaxed) masking recommendations for your location
Is it poor performance or a personal crisis?
By Paul Edwards Those in the healthcare industry are bound to be ahead of the curve in understanding that mental illness is not a character defect and can be a serious health condition that requires intervention. Despite having a good comprehension of the importance of good mental health hygiene, healthcare professionals tend to fare badly in terms of psychological … [Read more...] about Is it poor performance or a personal crisis?