Staff need not respond with groans when you say the word "training," even if that training is complicated. Leigh Payne, RN, manager of Good Shepherd Medical Group Pediatrics in Hermiston, OR, has found a way to actually get staff enthusiastic about mandatory training. Good Shepherd Medical Group operates a family practice and specialties clinic in a growing rural town in … [Read more...] about How one manager makes mandatory staff training fun
Productivity
Report highlights need for greater focus on employee health
Medical practices often stress to their patients the benefits of good nutrition and exercise. And that advice extends to staff members. The cost of obesity By some estimates, Americans spend as much as $316 billion annually on obesity-related medical treatment, and obesity-related absenteeism is estimated to cost employers $8.6 billion in lost productivity. The fattest … [Read more...] about Report highlights need for greater focus on employee health
Effective communication leads to greater staff engagement and better company reputation
A recent Harris Poll that examines the relationship between effective employee communication and perception of employer reputation finds companies that truly connect with their workers may have found themselves a secret ingredient after all. As a whole, American workers rate their employers' reputations favorably, with more than two-thirds of employed Americans rating their … [Read more...] about Effective communication leads to greater staff engagement and better company reputation
Finding and keeping nurses
By Gayle Norton bio The shortage of qualified nurses in many parts of the country poses hiring issues, especially for medical practices outside of metropolitan areas or those competing for talent with hospitals and/or other institutions such as assisted living facilities. In addition to an increasingly shallow pool of candidates, there is also a growing nursing skills … [Read more...] about Finding and keeping nurses
Machine learning and healthcare: Improving outcomes through predictive analytics
Machine learning is a part of everyday life for most Americans, from navigation apps to Amazon's omniscient purchase recommendations. But in healthcare, the use of machine learning has so far been limited to niche science projects in large and academic health systems—those able to afford the highly skilled data scientists and dedicated teams required to turn their data into … [Read more...] about Machine learning and healthcare: Improving outcomes through predictive analytics
Don’t let another practice steal your staff
By Dr. Steve M. Cohen The old saying that "the grass is always greener" is actually a fairly accurate description of one aspect of human nature. And this trait almost certainly applies to members of your office. As other organizations grow and the need for professional staff increases, openings will be filled by stealing the best from offices. It's frustrating, but it's … [Read more...] about Don’t let another practice steal your staff
Survey: Healthcare professionals say Trump Administration will improve U.S. healthcare system
Aprima Medical Software, a provider of innovative electronic health records (EHR), practice management (PM) and revenue cycle management solutions (RCM) for medical practices, today announced the results of a post-presidential election survey of healthcare professionals, which explored predictions for healthcare under a Trump administration. The majority of the 312 physicians … [Read more...] about Survey: Healthcare professionals say Trump Administration will improve U.S. healthcare system
Surveys find employees are shopping at work on Cyber Monday, but most will try to hide it
Take a look around at your office right now. Are your colleagues actually banging out a report or are they bargain hunting? According to a new survey of North American workers by staffing firm Robert Half Technology, there's a good chance it's the latter. Nearly half (49 percent) of respondents said they typically shop while in the office on Cyber Monday. And bosses may be … [Read more...] about Surveys find employees are shopping at work on Cyber Monday, but most will try to hide it
5 guidelines that save you if you supervise a bully employee
By Lynne Curry bio Do you supervise a bully employee? An employee who sees your job as a promotional opportunity and will stop at nothing to get you out of the way? If you supervise a bully employee, you know the angst. Supposedly, you have more power, and so should be able to handle the employee's antics. Except the bully employee might have the protection of … [Read more...] about 5 guidelines that save you if you supervise a bully employee
An inexpensive organizational fix: communication
By Dr. Steve M. Cohen I've found that most organizations can benefit significantly from a simple, low-cost change in their operations: more two-way communication. For busy medical office managers, time can be among their most valuable commodities so I don't make this recommendation lightly. But even a few minutes each day to foster better communication with your staff can pay … [Read more...] about An inexpensive organizational fix: communication