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MANAGING STAFF

Staffers push back about returning to work

By Lynne Curry Question: We’re getting enormous pushback from our staff to an email we sent out stating that billing and clerical employees need to return to the workplace. At the same time, our organization can’t survive if we let all the employees who want to work from home do so. It’s not fair to our patients or the employees who show up at work. Further, when I call those who allegedly work full time but at home during the workday, they often let slip the fact that they’re not working. I’ve been told, “let me turn down the TV” or “sorry I didn’t answer right away, I was out in the garden.” Those who want to work from home insist they’re afraid they’ll catch COVID if they return to… . . . read more.

MANAGING THE OFFICE

Manual tasks office managers can do away with

By Tolu Ajiboye As an office manager, your task list is endless. You have to manage appointment scheduling, patient intake, billing, and so much more. On top of this, you have to ensure that these specific processes—and the practice operations as a whole— are continuously optimized to cut costs and grow the practice.  Accordingly, you’re likely on the lookout for ways you can replace manual processes with more efficient, technology-driven ones. Here’s a list of manual tasks you don’t have to handle anymore: Paper-based patient intake Manual, paper-based patient intake processes are energy and time inefficient. They require manual (and sometimes double) entry of patient information. They also increase the likelihood of errors making it onto your system. Instead, you can get online intake forms automatically sent to patients ahead… . . . read more.

Hiring mistakes come at a higher price amid pandemic

A hiring mistake could cost your office more today than it would have a year ago. New research from a global staffing firm shows more than three in four senior managers surveyed (77 per cent) admit to recruiting the wrong candidate for a role, and more than half (56 per cent) said the negative impact is more severe now than it was a year ago. Four months lost on one hiring mistake When it comes to their most recent regrettable hire, senior managers said it took 11 weeks, on average, to realize the person was a poor match and to let them go, and an additional 5 weeks to restaff the role. That’s a total of 16 weeks, or 4 months, of time squandered on a recruiting blunder. Companies have… . . . read more.

YOUR CAREER

Pandemic affecting your focus? Try these tips

By Indira Totaram bio The uncertainty and worry surrounding the coronavirus appear to have no end in sight—and it’s affecting the way we think and function. Since the onset of the pandemic, many of us find ourselves troubled by the inability to focus on even simple tasks. It’s as though our attention span is shorter or we are more distracted and overwhelmed than usual. And you wouldn’t be wrong to feel that way. In fact, 40 percent  of American workers are feeling less productive than usual. One helpful approach for understanding this occurrence is “Cognitive Load Theory,” which characterizes our minds as information processing systems. When solving for an unfamiliar problem, we rely on our “working memory,” which is limited in its capacity to retain information. However, if we are an expert… . . . read more.

PRODUCTIVITY

8 ways to cut the chaos on Zoom

By Lynne Curry bio Question: Our department’s weekly Zoom meetings are a train wreck. One coworker’s kids pop their heads in front of the screen and wave “hello.” Another guy’s kids are on the other side of the table from where he sits, and they interrupt him when he’s talking to argue with him. I’m obligated to attend these meetings. Any advice would be appreciated. Answer: Every train needs a conductor; yours appears to be asleep at the wheel. Zoom meetings go off the rails when those who attend forget that while they’re at home, they’re also at work. If you ask every attendee to observe eight guidelines, it might get your meetings back on track. Professionalism: Please demonstrate professionalism as well as comfort in your attire. Use your video… . . . read more.

PRODUCTIVITY

Technical issues and too many participants are biggest virtual meeting pet peeves

If you’re tired of video meetings, you’re not alone. A new study by global staffing firm Robert Half shows video calls may be wearing on workers. Almost three-quarters of professionals surveyed (72 per cent) said they participate in virtual meetings. Those respondents reported spending about a quarter of their workday (24 per cent) on camera with business contacts or colleagues. In addition: 44 per cent said they’ve experienced video call fatigue since the start of the pandemic. 59 per cent said video calls can be helpful but are not always necessary. 22 per cent noted that the practicality and novelty of video conferencing has worn off over the past eight months. 15 per cent confirmed they find virtual meetings inefficient and exhausting and prefer to communicate via other channels, like email… . . . read more.

MANAGING THE OFFICE

Life science companies and healthcare providers partnering for value-based patient care

By Mal Milburn bio In the era of value-based reimbursement, healthcare professionals are constantly evaluating strategies to improve patient care while simultaneously decreasing overhead costs.   Increasingly, medical practices turning to life science reps as a critical part of the answer. According to recent research from DRG Digital Manhattan Research, 74% of physicians are looking to spend more time with life science reps, as rep partnerships have been shown to improve outcomes and reduce costs.   Outcome improvement: Life science companies are developing cutting-edge drugs and technologies at increasing rates, and their reps are equipped with the latest, most comprehensive information about these advancements. Reps are able to bring this education directly to providers in their practice, as the innovations are released. Reps also provide important updates about new drug… . . . read more.

PRODUCTIVITY

Five ways to boost practice efficiency on a shoestring budget

By Karen Mattocks bio It is every manager’s mantra: ‘Do more with the same number of staff.’ Translation? See more patients. Submit more claims. Generate more revenue—all while providing high-quality, low-cost care. How do successful managers accomplish this? They remove the organizational-level barriers that drain productivity, says Michael Mankins, co-author of Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productivity Power. ‘Organizational drag’ refers to the cumulative effect of institutional factors that drain energy and decrease output. Through his research, Mankins found that companies lose more than 20% of their capacity for productivity—more than a day each week—to organizational drag. The good news is that boosting productivity doesn’t require a huge budget or even major changes. The reality is that small steps can make a big difference in… . . . read more.

ERGONOMICS

Better productivity and a happier staff happen as ergonomics steps in

Ergonomics is good economics. When the work areas are in sync with the people spending their days in them, there’s no time lost to sick days and no money lost to low productivity, says Hayley Kaye, a certified professional ergonomist with HLK Consulting in New York City. Achieving that calls for attention to the desks, the telephones, and the chairs. But it also calls for teaching people how to set them up correctly. It’s of zero value to have thousands of dollars of ergonomically correct furniture that nobody has adjusted. The elbow-wrenching desktop A good place to start is with the hands and elbows. For typing, they need to be level, Kaye says. Yet most desks are too high to the point that anybody shorter than 6’2″ has to sit with… . . . read more.

MANAGING THE OFFICE

Easy ways to make your medical office healthier

A medical practice focuses on patient health and wellbeing. Yet, too often, the workplace doesn’t promote staff health and wellbeing – and, in fact, detracts from it…


. . . read more


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