You know that September often brings a renewed focus on appointments, billing, and patient care. The last two weeks of August, when things might be a bit quieter, offer a golden opportunity to prepare your office for the busy months ahead. Here are some good ways to make the most of this time and set your practice up for success: 1. Audit Patient Records Now is the perfect … [Read more...] about Make the most of the last two weeks of August
Managing the office
Employee morale and your practice’s productivity: 5 easy ways to boost both
By Elizabeth M. Miller bio Employees' attitudes have changed over the years. Good, loyal employees want more than a paycheck and health benefits. Studies have shown that compensation does not even rate in the top 5 of what makes an employee happy with their job. I believe happy employees are productive employees and anyone who believes otherwise is overlooking the … [Read more...] about Employee morale and your practice’s productivity: 5 easy ways to boost both
Could you be doing more to make your accounts receivable less?
The financial health and stability of your medical practice depends on keeping receivables low and effectively managing outstanding balances. By implementing strategic practices and fostering a patient-centric approach, you can maintain low receivables while promoting a positive patient experience. Here are some strategies to achieve this: 1. Establish Clear Financial … [Read more...] about Could you be doing more to make your accounts receivable less?
Getting your head back in the game after summer vacation
It can be hard to come back to the office after the fun and relaxation of summer vacation. Consider these tips for a smooth transition and an efficient workflow. Reconnect with the Healthcare Team: Upon your return, schedule meetings with key healthcare professionals and staff members. Discuss any recent changes, updates, or challenges that occurred during your absence. … [Read more...] about Getting your head back in the game after summer vacation
Model Tool: Employee referral form
Why you need this form: Employee referral continues to be the No. 1 source of external hires. Good employees know other good employees, so why not tap this valuable pipeline of potential job candidates? How this form helps you: This customizable, sample form provides a mechanism for tracking employee referrals. How to use this form: This Model Form serves as a template. … [Read more...] about Model Tool: Employee referral form
You should learn your way around office politics
By Lynne Curry Question: I like my new job, my supervisor, and my coworkers, except for a woman I’ve nicknamed “the queen.” The problem began as soon as my first all-hands meeting ended. Several of my coworkers invited me to have drinks with them after work. The queen overhead because she and I were heading into a pre-planned meeting that lasted until the end of the … [Read more...] about You should learn your way around office politics
Model Tool: Job description template
Why you need this model tool: Job descriptions are critical management documents. A medical office manager should make sure there is a formal, written job description for every position. How this model tool helps you: This template provides the major categories that you should include in your job descriptions along with an explanation of what to include in each … [Read more...] about Model Tool: Job description template
Strategic planning is a continuous process
By Nick Hernandez bio Some of my counterparts have a firm belief that strategic planning is a rigid process which should occur once every three to five years. The process they undertake is often done during an off-site planning session with the outcome being printed up in a large three-ring binder. In less than six months, those binders are sitting on a shelf somewhere … [Read more...] about Strategic planning is a continuous process
TOOL: Model Employee Illness/Injury Reporting Policy
The OSHA Recordkeeping Standard requires you to record and potentially report work-related illnesses and injuries. Reporting of illnesses and injuries is also crucial to investigating, identifying and correcting problems that can lead to further incidents and OSHA violations. So, it’s crucial to establish a policy and procedure for workers to report workplace injuries and … [Read more...] about TOOL: Model Employee Illness/Injury Reporting Policy
Model Tool: Catastrophic leave program donation form
Why you need this form: Leave-sharing programs must meet certain criteria in order to be valid under the Internal Revenue Service's general tax rules and under various state laws. How this form helps you: A leave-sharing program must be in writing and created as a "leave bank" into which employees may deposit donated leave. How to use this form: Check with your state law … [Read more...] about Model Tool: Catastrophic leave program donation form