Medical Office Manager

Managing staff

How to find out if the candidate can actually do the job

By Karen Zupko Have you ever hired someone whose professed skill levels during the interview turned out to be lower than you were led to believe? It’s difficult to measure skills and abilities through interview questions alone. Unless you assess candidate skills using objective screening tools, you’ll often be disappointed. Here are 4 ways to reduce the … [Read more...] about How to find out if the candidate can actually do the job

Adopt these four best practices for successful staff onboarding

A structured onboarding process can lead to a better start for your employees, resulting in better retention and productivity. That’s the word from Paul Edwards, CEO and founder of Cedr Solutions, a provider of custom employee handbooks, management software and HR support. He suggests these four best practices to add to your process. 1. Begin onboarding before your … [Read more...] about Adopt these four best practices for successful staff onboarding

Gen Z: Avoid crucial mistakes when managing them

By Lynne Curry Question: We’re hiring a group of young office interns this summer for a special project and are trying to figure out the best team member to supervise them. We’re thinking someone as close in age to them as possible. Your thoughts? Answer: You’re hiring Gen Z workers, individuals born after 1995. The oldest Gen Z workers are 27, and while similar to Gen Y … [Read more...] about Gen Z: Avoid crucial mistakes when managing them

Zoom hiders: Camera shy or disengaged?

By Lynne Curry Question: For our mandatory manager meetings, I show up on time so my attendance is noted, and then get through the meetings by multi-tasking. It’s easy enough to hear what’s said as I get other work done. I cover this up by always making a positive comment on at least one of the manager’s proposals. I leave my video off, though, and when the manager chastised … [Read more...] about Zoom hiders: Camera shy or disengaged?

Roe v. Wade wars in the workplace

By Lynne Curry Question: Our office employs an interesting mix of personalities. In the past, this made for intense discussions about politics and world events, until last week when the U.S. Supreme Court’s potential overturn of Roe v. Wade leaked. The discussion became hateful and resulted in personal attacks. The manager stopped it, but not soon enough. HR then interviewed … [Read more...] about Roe v. Wade wars in the workplace

Negative staff: Is the problem you?

By Lynne Curry The manager called me, completely frustrated with his team. He told me his employees were negative, blamed each other for problems, didn’t communicate with him or take accountability and didn’t buy in to important initiatives. He asked me to talk with his key employees and tell me how to fix them. When I met with him afterwards, I asked, “How honest do you want … [Read more...] about Negative staff: Is the problem you?

Caregiver caught between employer’s expectations and family’s needs

By Lynne Curry As managers require employees to spend more time at the office, they will encounter special circumstances that require special solutions. Consider the following situation of an employee needing to work from home to provide family care. Employee question: Since our schools no longer require masks, my husband and I decided to homeschool our youngest child. My … [Read more...] about Caregiver caught between employer’s expectations and family’s needs

Over half of workers would quit if required to return to office

After two years of office spaces sitting empty, many companies are eager to call employees back for good. In a survey of more than 800 senior managers, more than half of respondents (55 per cent) said they want their teams to work on-site full time as COVID-19-related restrictions ease, nearly unchanged from a similar survey  conducted last year. Currently, 44 per cent of … [Read more...] about Over half of workers would quit if required to return to office

Stopping a bully senior manager without losing your job

By Lynne Curry Question: I face a situation that has no easy answer and no good solution. As the newly hired human resources director, I supposedly enforce our organization's code of conduct and oversee the human resource issues. I report to the report to the chief operating officer, a bully who runs roughshod over any employee unlucky enough to cross his path. If I keep my … [Read more...] about Stopping a bully senior manager without losing your job