By Lynne Curry Question: We suspect one of our employees of using intermittent FMLA leave to cover her abuse of alcohol. We see a clear pattern. She takes leave two to three Mondays a month. Prior to her requesting FMLA leave, she claimed occasional sick days on Mondays. Other employees have noticed her leaving early on Fridays as well. With this fact pattern and given the … [Read more...] about What to do when an employee uses FMLA to cover drinking
Managing staff
Make online team meetings work for you
By Lynne Curry If you dread online meetings–attending them, hosting them–and long for meetings to become more than a necessary evil, you can make it happen. Recently, I hosted a two-day, 15-hour meeting that the 17 attendees said “zoomed by,” “was fun, kept me engaged the entire time;” and “made an hour seem like five minutes.” Here’s how we did it. A “you” start We started … [Read more...] about Make online team meetings work for you
Learn to recognize ‘gaslighting’ in the workplace
By Lynne Curry In the end, what saved “Ella” was a friend’s love of old movies. Worried about what she heard in their last call, her friend sent her a link to classic psychological thriller film "Gaslight" and texted, “I think this is what’s happening to you.” Ella had joined a large company headquartered in Chicago, with branch offices in Anchorage, Seattle, San Francisco. … [Read more...] about Learn to recognize ‘gaslighting’ in the workplace
Employees who ask to be fired: A new trend to obtain a strategic advantage
By Lynne Curry At first, you think you’re imagining things. Your employee, “Kevin,” seems to want you to fire him. It started with Kevin not showing up for two critical team meetings in a row. When you sent him a text asking, “what happened” after the first, he responded, “It wasn’t on my radar.” You sent him an individual meeting request to ask him about this, but he was a … [Read more...] about Employees who ask to be fired: A new trend to obtain a strategic advantage
Quiet quitting: The new ‘just say no’ employee pushback
By Lynne Curry Gone are the days when employers could count on employees competing to go “above and beyond” to rise faster in their organizations. Employers now face “quiet quitting,” a trend that emerged in July 2022 from a viral TikTok video to become a phenomenon noted on Wikipedia and discussed in Forbes and the Wall Street Journal. Quiet quitting is more than employees … [Read more...] about Quiet quitting: The new ‘just say no’ employee pushback
Workplaces slow to get well from COVID-19 damage
By Lynne Curry You’ve heard that “long-haulers,” individuals with long COVID, suffer persistent COVID-19 symptoms that erode their quality of life. Anyone scanning the workplace soon realizes that some employers suffer from "long COVID". A few refuse employers treatment, expecting to get well on their own. Three symptoms signal an employer suffers "long COVID". Difficult … [Read more...] about Workplaces slow to get well from COVID-19 damage
Is it a recession or not? The answer may surprise you
By Lynne Curry My in-box filled with questions after I posted a Recession Fears Loom blog. Readers asked how I made sense of the different views voiced by economists and politicians. As a medical office manager with responsibilities around staffing and profitability, you are probably watching to see which way the economy goes. Here’s the background, and my answer to “are we … [Read more...] about Is it a recession or not? The answer may surprise you
How do we tell our employees we are laying off some of them?
By Lynne Curry As the economy takes a new twist, the talk in many work sectors is turning from staffing shortages to coming layoffs. If this is the case for your medical office, here are some things to think about: Consider alternatives Have you considered all the alternatives your company has to layoffs? Could you reduce hours or salaries for a larger number of employees? … [Read more...] about How do we tell our employees we are laying off some of them?
5 ways to help your team members overcome burnout
The last couple of years have been rough on everyone in the healthcare field, including medical offices. Many suffered burnout early in the pandemic; others held it all together until now when they are quietly falling apart. Chances are someone on your team has had enough of the pressures from work, short staff and short resources, home responsibilities, family, finances, the … [Read more...] about 5 ways to help your team members overcome burnout
How to handle office romance in 2023
By Lynne Curry Three potential hot messes. In company Z, a senior manager considered his workplace a dating pool in which he fished. When he put the moves on a new female employee, the workplace grapevine ignited. In company Y, the head of marketing had serial crushes on one after another of the male management trainees. Because she was attractive and personable, several of … [Read more...] about How to handle office romance in 2023