Achieving the delicate balance between adequate staffing coverage, employee satisfaction, and work-life balance is a task that requires finesse and strategic thinking. Consider these innovative scheduling techniques and software solutions that can help you optimize your staff scheduling process for the benefit of both your team and your patients. The challenge of staff … [Read more...] about Effective staff scheduling: Balance coverage, satisfaction, and work-life harmony
Managing staff
Follow these 5 rules when firing a staffer
Managers make a lot of clumsy mistakes with firings. And it's usually because they don't know what to say. Sometimes they want to make the firing easier on the employee. Sometimes they want to make it easier on themselves. Here are five firing pointers. 1 The discussion is now ended First isn't what to do but what not to do. Don't unload on the staffer. Sometimes that's … [Read more...] about Follow these 5 rules when firing a staffer
Employers need to realize some employees would rather quit than return to the office
By Lynne Curry “Doing time, that’s what going into the office to work feels to me.” “Like…jail?” “Like I’m selling my freedom for a paycheck. The bars close behind me every morning.” “Jim’s” employer didn’t want him to resign. “Could you interview him and find out if there’s anything we can do to keep him?” It took less than three minutes to learn—his employer’s return … [Read more...] about Employers need to realize some employees would rather quit than return to the office
Hybrid work creates a workday dead zone
By Lynne Curry Employees have changed how they’re working—as wise employers race to catch up. Here’s what’s new: Workday dead zone Managers and employees once viewed 4 p.m. as an ideal staff meeting time. Managers could catch everyone in the office before the workday ended yet after peak productivity hours ended. Employees knew the meeting wouldn’t drag on past five … [Read more...] about Hybrid work creates a workday dead zone
How to help your staff in times of economic uncertainty
In times of economic uncertainty, employees may experience increased stress, anxiety, and insecurity about their financial well-being. As an office manager, it is crucial to proactively address these concerns and provide support to your team. By fostering a positive and caring work environment, you can help your employees navigate these challenging times with confidence and … [Read more...] about How to help your staff in times of economic uncertainty
You don’t have to have all the answers: Use your team to solve problems
In the dynamic and ever-evolving healthcare landscape, medical offices face an array of challenges that demand efficient and innovative solutions. As the manager of a medical office, one of your most valuable assets is your team. By fostering a collaborative environment and leveraging the diverse skills and knowledge of your staff, you can effectively address specific issues … [Read more...] about You don’t have to have all the answers: Use your team to solve problems
10 ways to reduce time-wasting meetings
Purposeful Meeting Agendas: Before scheduling any meeting, clearly define its purpose and desired outcomes. Craft a detailed agenda and share it with participants in advance. This helps attendees prepare relevant input and ensures that the meeting stays focused on achieving its objectives. Consider Alternatives: Not all communication requires a formal meeting. Explore … [Read more...] about 10 ways to reduce time-wasting meetings
7 ways to deal with gossip and promote a positive work culture
People like to talk about other people, and the lively, sociable staffers in your medical office are no exception. Workplace gossip can be a persistent challenge, capable of undermining team dynamics, eroding trust, and hindering productivity. As the manager of a medical office, it is crucial for you to recognize the detrimental impact gossip can have on your team’s … [Read more...] about 7 ways to deal with gossip and promote a positive work culture
How to support a grieving employee
When an employee is grieving the loss, a good manager can make things a little easier at work. The grieving process is deeply personal and varies from individual to individual, so it's crucial to approach each situation with empathy and flexibility. Here are some ways office management can support a grieving employee: Express condolences: Offer sincere condolences to the … [Read more...] about How to support a grieving employee
Feeling burned out? You and 40% of professionals
Burnout is a problem that just won't go away, new research from global talent solutions and business consulting firm Robert Half shows. In a survey of 1,132 professionals, 36 per cent of respondents reported being more burned out now than a year ago. Workers said the most common factors contributing to burnout today are: Heavy workloads (54 per cent) Lack of communication … [Read more...] about Feeling burned out? You and 40% of professionals