You may not be diagnosing patients or performing procedures, but as a medical office manager, you're on the front lines of malpractice prevention every single day. Your systems, your team, and your oversight all play a critical role in creating an environment where care is safe, efficient, and legally sound. And while the clinical staff handles the medicine, you're the one who … [Read more...] about Your Role in Preventing Malpractice as a Medical Office Manager
Managing staff
Elevating Your Practice: The Power of Continuing Education for Medical Office Managers
The healthcare field is constantly evolving. New technologies, changing regulations, and shifting patient needs are just a few of the factors that require your office to stay adaptable and up-to-date. One of the most effective ways to ensure your skills and the skills of your team remain sharp and relevant is through continuing education. Continuing education is not just about … [Read more...] about Elevating Your Practice: The Power of Continuing Education for Medical Office Managers
Using Performance Improvement Plans (PIPs) Effectively with Staff
One of the toughest parts of your job is addressing underperformance. It’s never fun to have those difficult conversations, but when handled thoughtfully, they can be a real turning point—not just for the employee, but for your whole team. That’s where a Performance Improvement Plan (PIP) comes in. Done right, a PIP isn’t a punishment—it’s a tool for clarity, accountability, … [Read more...] about Using Performance Improvement Plans (PIPs) Effectively with Staff
Daily Operations Checklist for a Medical Office Manager
Your role is crucial in ensuring that daily operations run smoothly and efficiently. This checklist is designed to help you stay organized and on top of the key tasks that contribute to a well-functioning medical office. By following this checklist, you can ensure that your office provides a clean, safe, and efficient environment for both patients and staff. 1. Patient … [Read more...] about Daily Operations Checklist for a Medical Office Manager
Stress Awareness Month: A Chance to Foster Openness and Support
April is Stress Awareness Month, an observance that’s been held every year since 1992 and is sponsored by the Stress Management Society. As an office manager, this is a valuable opportunity to shine a light on a topic that affects everyone—especially in fast-paced, high-pressure workplaces. By using this month to acknowledge stress and talk openly about it, you can take … [Read more...] about Stress Awareness Month: A Chance to Foster Openness and Support
How to Celebrate National Administrative Professionals Day
National Administrative Professionals Day, coming up on April 30, is an occasion to recognize and celebrate the hardworking administrative professionals who keep your office running smoothly. As an office manager, this day is an opportunity to show your appreciation for the critical role your administrative staff plays in the success of the organization. Here’s why National … [Read more...] about How to Celebrate National Administrative Professionals Day
What to Do If You’re the One Who’s Always Late
Let’s be honest—being an office manager who struggles to get to work on time can feel a little awkward. You're the one who sets the tone for the office, enforces policies, and expects your team to be punctual and professional. So when you're racing through the door with your coffee in one hand and your bag half-zipped, it can throw off your whole day—and your credibility. If … [Read more...] about What to Do If You’re the One Who’s Always Late
How to Handle Chronically Late Staffers Without Losing Your Cool
You’ve probably dealt with it more than once: that one employee who always seems to stroll in 10, 15, or even 30 minutes late. Not just once in a while—but regularly. It throws off team dynamics, irritates coworkers, and sends the message that punctuality is optional. The trick is handling it without creating unnecessary drama—or letting it slide until it becomes a major … [Read more...] about How to Handle Chronically Late Staffers Without Losing Your Cool
Cheat Sheet for the Manager of a Small Medical Office
Managing a small medical office means juggling a wide range of responsibilities, from keeping daily operations running smoothly to staying on top of billing, compliance, and patient satisfaction. This cheat sheet is designed to help you stay organized, prioritize your workload, and make sure nothing falls through the cracks. Whether you're opening the office for the day or … [Read more...] about Cheat Sheet for the Manager of a Small Medical Office
Undermined and Unaware: What Happens When You Don’t Step In
By Lynne Curry Question: On the surface, two of my employees, “Veronica” and “Katie,” are friends. They go to lunch together every day and frequently visit each other’s cubicles. Behind the scenes, Veronica undermines Katie. She regularly comes into my office and tells me she has to help Katie with routine job tasks. She “fills me in” on situations Katie doesn’t handle … [Read more...] about Undermined and Unaware: What Happens When You Don’t Step In