Strategies to Improve Satisfaction and Build Trust By Tania Chevalier, CMPE Introduction: Communication Is Clinical Care Clear and thoughtful communication is one of the most powerful tools in any medical practice. It is not just an administrative skill. It is a clinical one that affects outcomes, drives patient satisfaction, and directly impacts the practice’s reputation … [Read more...] about Mastering Patient Communication in Healthcare
Managing staff
How to Set up your Successor for Success as You Retire
As you approach retirement, you've probably been reflecting on your journey as a medical office manager—the challenges you've overcome, the systems you've refined, and the relationships you've built. Leaving all of that behind can be bittersweet, but one of the most important things you can do before you retire is to ensure a smooth transition for your successor. Setting them … [Read more...] about How to Set up your Successor for Success as You Retire
How to Curb Office Gossip in Your Medical Practice
Office gossip can quickly create a toxic environment, especially in a medical practice where teamwork and trust are essential for patient care. As a medical office manager, it’s your responsibility to maintain a professional atmosphere where everyone feels respected and focused on their work. Gossip undermines that environment, breeding negativity, reducing productivity, and … [Read more...] about How to Curb Office Gossip in Your Medical Practice
COMPLIANCE: A 10-Step Compliance Strategy for OSHA Recordkeeping Rules
Here’s an overview of the OSHA Recordkeeping Standard and a 10-step strategy to ensure compliance. Step 1: Figure out if your office is covered Physician offices are among the industries listed by North American Industry Classification System (NAICS) as being partially exempt from the Standard (Section 1904.39), as shown below: Partially Exempt Industries by NAICS … [Read more...] about COMPLIANCE: A 10-Step Compliance Strategy for OSHA Recordkeeping Rules
How to Supervise Former Peers as a New Medical Office Manager
Congratulations on your promotion! Moving into the role of medical office manager is an exciting step in your career. But with this new position comes the challenge of supervising people who were once your peers. It’s a tricky situation, but with the right approach, you can manage these relationships while earning the respect and trust of your team. Here are some practical … [Read more...] about How to Supervise Former Peers as a New Medical Office Manager
Payroll Part 2: How to Hire a Payroll Specialist for Your Medical Office
Hiring a payroll specialist for your medical office is a big decision. Payroll isn’t just about cutting checks—it’s about ensuring compliance with labor laws, maintaining employee satisfaction, and keeping the financial operations of your practice running smoothly. Here’s how you can find the right person for the job. Define the Role Clearly Before you … [Read more...] about Payroll Part 2: How to Hire a Payroll Specialist for Your Medical Office
What to Do When Your Doctor Becomes a Patient
Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though their silence about their own health might lead staff and patients to believe otherwise. Physician illness is a topic that's not often discussed, even within the physician community. When physicians do broach the subject, … [Read more...] about What to Do When Your Doctor Becomes a Patient
How to Handle Staff Scheduling Challenges Without Losing Your Mind
Staff scheduling is one of the most delicate juggling acts in your role. Between time-off requests, unexpected call-outs, and making sure the office runs smoothly every day, it’s easy to feel like you’re constantly putting out fires. While you can’t control everything, you can put systems in place that make scheduling more manageable—and keep your sanity intact in the … [Read more...] about How to Handle Staff Scheduling Challenges Without Losing Your Mind
How to Help Your Staff Become More Financially Literate
Financial literacy is essential for the smooth operation of a medical office. When your staff understands basic financial principles, they contribute more effectively to the practice’s overall financial health. Improving financial literacy among your team not only helps in managing day-to-day tasks more efficiently but also empowers staff to make informed decisions that benefit … [Read more...] about How to Help Your Staff Become More Financially Literate
A Tool You Can Use: Staff Meeting Agenda and Minutes Template
Here's a Staff Meeting Agenda and Minutes Template specifically designed for a medical office manager. This template will help ensure each meeting is structured, purposeful, and documented for easy follow-up. Staff Meeting Agenda and Minutes Template Meeting Details Date: ___________________________ Time: ___________________________ Location: … [Read more...] about A Tool You Can Use: Staff Meeting Agenda and Minutes Template