True story: A friend of a staff member here at Medical Office Manager, awaiting treatment at a general practitioner’s office for a small but bothersome wart, heard this loud call into the crowded waiting room, “Is our wart lady lady here yet?” She changed doctors after that embarrassing experience. Calling patients into medical office examination rooms while protecting their privacy and dignity is essential to maintaining their comfort and trust. Here are some good practices for office and clinical staff to follow: Use Names Respectfully: Address patients by their last name and, if appropriate, their title (e.g., Mr., Mrs., Dr.) when calling them into the examination room. Avoid using overly familiar terms unless the patient has explicitly requested it. And no nicknames like ‘Wart Lady’ or ‘Jock Itch Guy.’ Wait… . . . read more.
