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Don’t put your good customer service on hold

By Mark Williamson, CEO at PHMG  bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…

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The healthcare consumer: Using patient online reviews to boost your practice’s business

Patients are making increasing use of physician rating and review sites to comment on their medical experiences the way diners do with restaurants. And as with…

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How to become a patient-centered practice and improve your profitability

What do old-school electric typewriter manufacturers and medical practices have in common? More than you might think…

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