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YOUR CAREER

Tough conversations: What stops you from saying what you want to say?

By Lynne Curry A medical office manager must be able to have difficult conversations with staffers, speaking up with the right words at the right time. Is this difficult for you? Why can’t you say what you want to say? Is it: You’re afraid if you speak up or try to fix things, you’ll make them worse? You’re afraid you’ll make someone angry and lose a relationship or job? You’re afraid you’ll say the wrong thing or otherwise stick your foot in your mouth? You’re afraid the other person might retaliate? You fear that regardless of what you say, it won’t make a positive difference. You’re afraid you’ll be seen as uncaring or judgmental. You fear that if you start to speak, you’ll have “taken the cork out of the… . . . read more.

LEADERSHIP

Embrace on-job learning and listen to employees for more resilient teams

Leaders who encourage their employees to learn on the job and speak up with ideas and suggestions for change have teams that are more effective and resilient in the face of unexpected situations, according to new research from Rice University and the University of Windsor. “A Resource Model of Team Resilience Capacity and Learning” will appear in a special issue of Group & Organization Management. Authors Kyle Brykman, an assistant professor at the Odette School of Business at the University of Windsor, and Danielle King, an assistant professor of psychological sciences at Rice, studied what makes employees more resilient and fosters learning in the workplace. The researchers specifically examined the interactions of 48 teams from five technology startups. “Understanding what organizations can do to help employees become more resilient is the focus… . . . read more.

YOUR CAREER

Listening as if you mean it: an important managerial skill

By Lynne Curry It’s easy to give an excuse for not listening. You don’t have time; the speaker rambles or bores you. You already know what you’re about to hear. It’s harder to admit you’re a poor listener—isn’t listening something we do all the time? No. The opposite proves true. Most of us find it hard to listen to someone who has something to say we don’t want to hear. We instinctively interrupt, tune out, or wait until the speaker finishes and then say what we wanted to say in the first place. The result—we miss hearing information we later wish we’d heard; we fall easily into “yes…but” arguments in which neither you nor the other person comes to terms with each other’s viewpoint. We sacrifice opportunities to draw out… . . . read more.

MANAGING THE OFFICE

Are erratic scheduling practices causing financial instability for your hourly employees

A study reveals that for today’s hourly workforce, missing a single shift comes at a steep cost. New research from WorkJam, a digital workplace platform, found that…


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INSIGHT

Why you need to stop talking to start leading

By Rebecca Teasdale  bio
Recently, a colleague and I were at a dinner function with a group of leaders from a client company. We found ourselves seated at a table with…


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CHANGE MANAGEMENT

Are changes in your medical practice leading to employee stress and distrust?

The American Psychological Association recently surveyed 1,500 U.S. adult employees and found that the negative effects on employees of changes in the workplace are not only…


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