communication Archives - Medical Office Manager

YOUR CAREER

10 tips for stronger business writing

March 16, 2023 by Barb Manning Grimm

Understand your audience: Before you start writing, think about who will be reading your document. Knowing your audience will help you choose the appropriate tone and language for your writing. Keep it clear and concise: Avoid using jargon and complicated language. Use simple and clear language that is easy to understand. Keep your sentences short and to the point. Use active voice: Writing in the active voice makes your writing more direct and engaging. It also makes it easier for the reader to understand who is doing what. Edit and proofread: Always edit and proofread your writing before submitting it. Check for spelling, grammar, and punctuation errors. Make sure your writing is well-structured and flows logically. Use headings and subheadings: Use headings and subheadings to break up your writing into… . . . read more.

Tagged With: communication, writing, Your career

YOUR CAREER

Tough conversations: What stops you from saying what you want to say?

January 21, 2022 by Barb Manning Grimm

By Lynne Curry A medical office manager must be able to have difficult conversations with staffers, speaking up with the right words at the right time. Is this difficult for you? Why can’t you say what you want to say? Is it: You’re afraid if you speak up or try to fix things, you’ll make them worse? You’re afraid you’ll make someone angry and lose a relationship or job? You’re afraid you’ll say the wrong thing or otherwise stick your foot in your mouth? You’re afraid the other person might retaliate? You fear that regardless of what you say, it won’t make a positive difference. You’re afraid you’ll be seen as uncaring or judgmental. You fear that if you start to speak, you’ll have “taken the cork out of the… . . . read more.

Tagged With: communication, Your career

LEADERSHIP

Embrace on-job learning and listen to employees for more resilient teams

August 15, 2021 by Barb Manning Grimm

Leaders who encourage their employees to learn on the job and speak up with ideas and suggestions for change have teams that are more effective and resilient in the face of unexpected situations, according to new research from Rice University and the University of Windsor. “A Resource Model of Team Resilience Capacity and Learning” will appear in a special issue of Group & Organization Management. Authors Kyle Brykman, an assistant professor at the Odette School of Business at the University of Windsor, and Danielle King, an assistant professor of psychological sciences at Rice, studied what makes employees more resilient and fosters learning in the workplace. The researchers specifically examined the interactions of 48 teams from five technology startups. “Understanding what organizations can do to help employees become more resilient is the focus… . . . read more.

Tagged With: communication, leadership, Managing staff, training

YOUR CAREER

Listening as if you mean it: an important managerial skill

July 22, 2021 by Barb Manning Grimm

By Lynne Curry It’s easy to give an excuse for not listening. You don’t have time; the speaker rambles or bores you. You already know what you’re about to hear. It’s harder to admit you’re a poor listener—isn’t listening something we do all the time? No. The opposite proves true. Most of us find it hard to listen to someone who has something to say we don’t want to hear. We instinctively interrupt, tune out, or wait until the speaker finishes and then say what we wanted to say in the first place. The result—we miss hearing information we later wish we’d heard; we fall easily into “yes…but” arguments in which neither you nor the other person comes to terms with each other’s viewpoint. We sacrifice opportunities to draw out… . . . read more.

Tagged With: communication, Your career

MANAGING THE OFFICE

Are erratic scheduling practices causing financial instability for your hourly employees

February 8, 2019 by Barb Manning Grimm

A study reveals that for today’s hourly workforce, missing a single shift comes at a steep cost. New research from WorkJam, a digital workplace platform, found that…

INSIGHT

Why you need to stop talking to start leading

March 9, 2018 by Barb Manning Grimm

By Rebecca Teasdale bio
Recently, a colleague and I were at a dinner function with a group of leaders from a client company. We found ourselves seated at a table with…

. . . read more

Tagged With: communication, leadership, listening

CHANGE MANAGEMENT

Are changes in your medical practice leading to employee stress and distrust?

June 2, 2017 by Barb Manning Grimm

The American Psychological Association recently surveyed 1,500 U.S. adult employees and found that the negative effects on employees of changes in the workplace are not only…

10 tips for stronger business writing

Tough conversations: What stops you from saying what you want to say?

Embrace on-job learning and listen to employees for more resilient teams

Listening as if you mean it: an important managerial skill

Are erratic scheduling practices causing financial instability for your hourly employees

Why you need to stop talking to start leading

Are changes in your medical practice leading to employee stress and distrust?

training on demand

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tools you can use

Model Policy: Office Temperature

Model Policy: Substance Abuse and Fitness for Duty

Model Policy: Medications error reporting

Model Policy: Progressive Discipline and Employee Termination

Model Policy: Patient Billings Collection and Financial Policy