There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…
MANAGING STAFF
“Why are you leaving us?” 5 key questions to ask staffers who resign
January 11, 2019 by
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
November 12, 2018 by
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
MANAGING THE OFFICE
Is your waiting room costing you money?
October 26, 2018 by
How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…
YOUR CAREER
5 ways to network to a better job
June 8, 2018 by
The sport of networking is a full time game for job seekers, according to the author of a recent book for those starting out or starting over in a career…
WORKING WITH PHYSICIANS
Keep your job by learning ways to stay neutral
April 13, 2018 by
The job of managing a medical office can be unpredictable, because there’s not the luxury of answering to just one…
MANAGING STAFF
Should your medical office have a moonlighting policy?
July 7, 2017 by
Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are…
STAFF PROBLEMS
Managing the blamer, the crier, and the poor listener
March 10, 2017 by
Here are three all too common management problems along with their solutions.
They are outlined by Stewart L. Levine, an…
PATIENT CARE
How to reduce patient stress and pain during vaccination
January 27, 2017 by
A study published by the American Academy of Pediatrics examined the reasons for vaccine delays and found that three-quarters of surveyed doctors said parents postponed shots over concerns about…
WORKING WITH PHYSICIANS
How to deliver a great presentation on any topic
September 16, 2016 by
To grow in the job, a manager has to communicate ideas and visions and recommendations. And the presentation of them…
RISK MANAGEMENT
$900 million in false billing results in charges against medical practices throughout the U.S.
July 14, 2016 by
Attorney General Loretta E. Lynch and Department of Health and Human Services (HHS) Secretary Sylvia Mathews Burwell have announced an…
