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WORKING WITH PHYSICIANS

Keep your job by learning ways to stay neutral

The job of managing a medical office can be unpredictable, because there’s not the luxury of answering to just one…


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MANAGING STAFF

Should your medical office have a moonlighting policy?

Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are…


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MANAGING STAFF

“Why are you leaving us?” 5 key questions to ask staffers who resign

There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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MANAGING THE OFFICE

Is your waiting room costing you money?

How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…


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YOUR CAREER

5 ways to network to a better job

The sport of networking is a full time game for job seekers, according to the author of a recent book for those starting out or starting over in a career…


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STAFF PROBLEMS

Managing the blamer, the crier, and the poor listener

Here are three all too common management problems along with their solutions.
They are outlined by Stewart L. Levine, an…


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PATIENT CARE

How to reduce patient stress and pain during vaccination

A study published by the American Academy of Pediatrics examined the reasons for vaccine delays and found that three-quarters of surveyed doctors said parents postponed shots over concerns about…


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WORKING WITH PHYSICIANS

How to deliver a great presentation on any topic

To grow in the job, a manager has to communicate ideas and visions and recommendations. And the presentation of them…


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RISK MANAGEMENT

$900 million in false billing results in charges against medical practices throughout the U.S.

Attorney General Loretta E. Lynch and Department of Health and Human Services (HHS) Secretary Sylvia Mathews Burwell have announced an…


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