Description
Medical office managers need practical, tested strategies for dealing with difficult staff and patients.
Learn how to recognize and manage common personality types before they become problems!
CONTENTS:
MANAGING STAFF
How to deliver bad news to 3 kinds of underperforming employees
MANAGING STAFF
Got troublesome staff? Five easy rules for making the manager’s job easier
DIFFICULT PEOPLE
How to handle a rude dude
STAFF PROBLEMS
Managing the blamer, the crier, and the poor listener
MANAGING PATIENTS
How to handle an angry patient
Downloadable Printable PDF Booklet.