EDITOR, MEDICAL OFFICE MANAGER
Catherine Jones is the editor of Medical Office Manager. She has a dozen years of experience in business-to-consumer and business-to-business publishing, writing and editing materials that address corporate culture, natural health and wellness, and occupational safety. She has been involved in public educational programs and developed special reports, student workbooks, and lesson plans, with her work appearing in industry-specific online communities and national magazines.
MANAGING EDITOR, PLAIN LANGUAGE MEDIA
Barbara Manning Grimm
Barbara Manning Grimm is the managing editor of Plain Language Media, which publishes Medical Office Manager and Law Office Manager. She has more than 20 years of experience in business to business publishing. She has designed and developed training programs for today’s workplace, including safety, HR, management, customer service, and employee communication programs. She has developed training programs and targeted content for a wide variety of industries, including health care. She has managed editorial content and operations for both print and online information sources. Prior to entering the business to business field, she was a newspaper editor.
Kelly A. Hardy, JD
Kelly Hardy is a former practicing health care attorney and current freelance writer and editor. She has written or edited publications addressing general health care compliance, HIPAA, OSHA, medical device and pharmaceutical industry compliance and litigation, medical malpractice, credentialing and peer review, inpatient/outpatient and physician reimbursement, as well as education and employment law and multiple topics in Canadian law. Kelly is also an adjunct professor for Seton Hall University School of Law in its MSJ program and the Center for Health & Pharmaceutical Law & Policy’s graduate certificate program.
Kelly Hardy graduated cum laude from Seton Hall University School of Law and received a BA magna cum laude with High Honors from Muhlenberg College. After obtaining her JD, she served as a law clerk in the New Jersey Superior Court, Appellate Division. She then practiced law for several years in New Jersey, where she represented hospitals and other health care providers in mergers and acquisitions, managed care contracting and compliance matters and handled general corporate law matters for both nonprofit and for profit businesses. She later began her editorial career at a New York-based publishing company as a legal editor for publications serving hospitals, clinical laboratories, clinical trial programs, ambulatory surgical centers and physicians.
Glenn Demby is an award-winning journalist with a track record of telling business professionals who aren’t lawyers how to comply with the parts of the law that affect their day-to-day operations. He has expertise in numerous aspects of law including employment, labor, health care, tax, payroll, benefits, and education. He won the Specialized Information Publishing Association’s editorial excellence award four years in a row. A graduate of Columbia University School of Law, he practiced as a corporate lawyer on Wall Street prior to his career as a business to business journalist.
Judy Monestime is an executive healthcare consultant, keynote speaker, and writer. Her health information management and revenue cycle experience includes managerial positions with leading healthcare systems, including a management consultant position with a Big 4 Firm. She has led several ICD-10 assessment and implementation projects, including evaluating both the business and technical processes and systems for key potential impacts of ICD-10, as well as confirming ICD-10 impacts by process area, including business rules, training, work effort, business-developed tools, business-managed vendors, and impact to process work efforts. Judy has also led many seminars on ICD-10 transition, including coding and clinical documentation impact.
She holds a B.H.S. degree in Health Services Administration from Florida Atlantic University and an M.B.A in Business Administration from Nova Southeastern University. She is a Certified Professional Coder (CPC) with the American Academy of Professional Coders (AAPC), Clinical Documentation Improvement Practitioner (CDIP), and an ICD-10 Trainer and Ambassador with American Health Information Management Association (AHIMA). Judy is also an adjunct professor with Bryan University’s health informatics program.
Avery Hurt is a freelance writer based in Birmingham, Ala. She writes about science and health for a variety of magazines and websites. Her work has appeared in The New Physician, Physicians Practice, Newsweek, Better Homes and Gardens, USA Today, The Washington Post, and WebMD. She is the author of “Bullet With Your Name On It: What You’ll Probably Die From And What You Can Do About It,” published by Clerisy Press. She enjoys writing about medical economics and the intersection of medicine and social policy. She also writes about science for kids, contributing to National Geographic Kids, The Helix, and Muse magazines. She is the author of “Spiders Are Strange Enough,” a book about spiders for tweens and teens.
Steve M. Cohen is President/Partner of Labor Management Advisory Group, Inc. and HR Solutions: On-Call, both based in Kansas City, MO.
Often described as a “mess management” expert for his ability to skillfully resolve people problems for vulnerable organizations, Steve Cohen is a well-known national authority who protects companies from HR bombshells that include issues of sexual harassment, regulatory compliance, motivational management, workforce diversity, employee training, and bottom-line productivity.
Steve Cohen has a MA in Public Administration from Central Michigan University, an Ed.D. in Educational Psychology from Northern Illinois University, and received certification in Alternative Dispute Resolution from DePaul University, School of Law.
He is the author of “Mess Management: Lessons from a Corporate Hit Man” and hosts a weekly radio program in Kansas City called The Exchange, which features topics and guests from the world of business.
Cheryl Toth is a writer and consultant passionate about helping practices adopt technology, create unparalleled patient experiences, and improve the bottom line. After 20+ years in practice management and healthcare technology, Cheryl has advised hundreds of practices and delivered educational programs to thousands of physicians and managers. Her particular interest is helping practices use online tools and automation to improve operational efficiency and care – and she understands firsthand the challenges of implementation and adoption. Cheryl has functioned as an interim manager for both surgeons and internists.
In addition to her 16 years at KZA, Cheryl was VP, Product & Operations for Silicon Valley startup, HealthLoop – a cloud-based platform that automates follow up care. She was VP of Digital & Social Media for iConecto, where she led pilot program development and ongoing operations f Ascension Health’s internal online collaboration portal. She has also completed mobile platform e-prescribing projects for Prematics’ (now NaviNet).
Cheryl has developed multiple white papers and practice management products, including KZA’s Job Descriptions on CD. Her articles appear regularly in Journal of Medical Practice Management, Physicians Practice, AAOSNow, American Journal of Orthopedics, American College of Osteopathic Surgeons News, Aesthetic Surgery News, and many other publications. Cheryl has a BS, Music from Western Michigan University and an MBA, Finance from Loyola University Chicago. She is a former adjunct faculty member of Scottsdale Community College.
As CEO of direct payment processor SecureNet, Brent Warrington has more than 20 years of experience in payments and commerce. SecureNet processes billions of dollars in payments annually and works with a variety of hospitals, medical offices, and healthcare facilities.
Brent is also the former CEO of FundsXpress, which was acquired by First Data Corporation, where Brent previously served as Senior Vice President and General Manager of ePayments.
Dale Henry grew up in the foothills of the Smoky Mountains, an area that is bountiful in two things—hospitality and story-telling. Dale has been a teacher, principal, dean of the oldest college in Tennessee, a businessman, author, a speaker, and trainer. He has been in customer service over half his life. His story-telling ability propelled him as a teacher. This, combined with his customer service and unique ability to captivate audiences, has sky-rocketed Dale in his speaking career.
Since he began speaking just a few short years ago, corporate, government, and educational agencies regularly call on him to train their professionals. His client list is a virtual who’s who of the top businesses and agencies in the nation.
Gayle Norton is Principal of TalentRISE, a Chicago-based management consulting firm specializing in talent acquisition. She co-leads the firm’s talent acquisition consulting practice and focuses her efforts on helping companies conduct current state recruitment optimization and talent risk organizational assessments to identify and address process, technology, and strategy gaps.
At TalentRISE, she has led numerous consulting engagements at several hospitals and healthcare providers. Previously serving as the Co-Chair of the HR Management Systems committee, Gayle remains an active member of the Human Resources Management Association of Chicago (HRMAC) as well as the Staffing Management Association of Chicago and American College of Healthcare Executives. Gayle earned a B.S. in Health Arts from the University of St. Francis, Joliet, IL, and her Nursing diploma from the Evangelical School of Nursing in Oak Lawn, IL.
Shane Carter is an executive healthcare consultant, speaker and writer with twenty four years of medical group management experience. He has extensive “boots on the ground” training in medical group development and management, operational improvement, governance, clinical integrations, physician compensation plans, EHR implementations, strategic planning and PCMH transformation. The Medical Group Management Association (MGMA) has identified practices under his management as “Best Performing” in multiple years.
Prior to forming his consulting company, Shane led a multi-specialty physician group on a highly successful journey from volume-based operations to a values-based patient centered medical home and ACO. Jackson Purchase Medical Associates (JPMA) has been so successful as an ACO that CMS has sent officials to Paducah, KY to document best practices for future ACO development. While at JPMA, Shane led a complex EHR implementation and integration that transformed the performance of the group, received national recognition and led to certification for meaningful use. He is a visionary who sees the opportunities in health reform and knows how to position medical groups for success in the new world of population health and values-based healthcare.
Paul Panos is Vice President for SecureNet Payment Systems, an Austin-based end-to-end payments platform processing billions in transactions a year. Paul works closely with healthcare providers to streamline their payments solutions and has over 15 years of payment industry experience.
Paul’s previous roles include business development manager for Moneris Solutions, general manager for Discover Financial Services, and account director at First Data. He is based in Chicago and can be reached at email@example.com.
Paul Edwards is the CEO and co-founder of CEDR HR Solutions for Medical, www.cedrsolutions.com. CEDR was established in 2006 and has since become the premier provider of customized employee handbooks and unlimited HR support for medical practices of all sizes and specialties across the United States.
Paul has over 25 years’ experience as a manager and business owner, and is an expert on solving the HR problems that impact medical practice owners and managers. He specializes in helping doctors and office managers successfully handle employee issues and safely navigate the complex and ever-changing employment and labor law landscape. He can be reached at 866-414-6056 or firstname.lastname@example.org.
As a National Trial Lawyers Top 100 Trial Lawyer, Scott Oswald has litigated nearly 50 trials to verdict and recovered more than $90 million in judgments and settlements in employment and whistleblower actions. A graduate of the Trial Lawyers College, he is an accomplished trial lawyer in whistleblower protection, qui tam, wrongful discharge, employment discrimination, FMLA, USERRA, non-compete, and wage and overtime actions in federal and state courts.
Brittney Overstreet is digital marketing manager for Northstar Anesthesia. Prior to joining Northstar Anesthesia, she was the digital marketing strategist for MedLanding, the meeting point for healthcare professionals to buy, sell, recruit, and network. She has experience in sales, marketing, advertising, public relations, and special events.
Brittney is experienced in managing digital channels to ensure brand cohesiveness and exposure, while ensuring content is engaging and optimized for search engines. She develops strategies and material to support the digital marketing program, as well as to support sales efforts. She has been a part of three website redesigns, ensuring that current trends and best practices were utilized for optimum user experience.
Brittney Overstreet earned a BFA in Digital and Photographic Imaging from Texas State University and an MBA from Howard Payne University. She is a Certified Inbound Marketer and is working on her certifications for Google AdWords and Google Analytics.
She currently resides in Dallas, TX, and can be reached at email@example.com.
Carl has spent the last 20 years helping employers from startups to global organizations optimize their talent practices, processes, technologies, and strategies. A pioneer in encouraging employers to embrace online recruiting, Carl helps employers gain competitive business advantage by enabling them to compete more effectively in attracting, recruiting, and retaining the best talent. He transforms outdated and inefficient systems, strategies, and processes into leading-edge recruiting practices that fully support the ever-changing talent needs of their businesses. Carl frequently speaks at industry events, trade shows, and private corporate annual meetings on topics relevant to talent risk mitigation, recruiting, and leading social media practices and trends. Carl is a graduate of Loyola University, Chicago, Illinois, with a B.S. in Psychology.
Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions” founded The Growth Company, Inc., a management consulting and training firm that provides HR On-call, training, facilitation, strategic planning, investigation, mediation, and coaching services to more than 4,000 firms in 14 states and three countries.
Curry regularly presents to the Medical Group Management Association, Alaska Chapter and she and her staff work directly with multiple medical practices and hospitals.
Melanie Herron is president of the award-winning marketing agency, MindStream Creative. With over 18 years of experience helping health care brands grow, Melanie has deep experience developing marketing and communications strategies that grab and maintain the attention of both health care clinicians and patients.
Melanie believes that marketing is about human interactions. In order to successfully market and grow any business, Melanie finds it essential to understand the client and their products on a granular level. From this vantage point she can then find a parallel that links the client with their target audience. By defining that clear connection she can develop strategies that establish and maintain brand loyalty and engagement.
In addition to being a marketing strategist, Melanie has deep experience in content and media creation and has developed award-winning content for health care clinicians for over a decade.
Melanie graduated with a Bachelor of Science in Business Administration from East Carolina University. She then earned her Master of Health Administration from Pfeiffer University.
Tina Colangelo, MHA, is a one-on-one VIP-style consultant for health service organizations as well as physician practices. She has a strong working knowledge of MACRA and MIPS and has invested a substantial amount of time and effort to fully understanding the new rules.
Tina can help you answer the question, “What does MACRA mean for the future of our practice?”
By deciphering this new labor intensive paradigm and untangling the web of CMS’s endless rules and regulations, Tina will help you strategize on which tract is best suited for your practice – not just for now, but in 5 to10 years as well.
Undoubtedly, this will not only save your practice an exorbitant amount of money over that period, but also help you avoid costly penalties.
Tina studied under organizations in California that have been doing this successfully for a long time now, and has earned her physicians a lot of incentive money, year after year.
Tina is a leader in this industry. Her strong knowledge of healthcare trends coming around the corner can help take your medical practice into the future.
Elizabeth M. Miller is a successful business executive and leader with 20 years of experience in all areas of business management including finance, financial analysis, budgeting, human capital management, legal and non-legal recruiting, technology, information systems, client relations and operations.
Aiden Spencer is a health IT researcher and writer at CureMD who focuses on various engaging and informative topics related to the health IT industry. He loves to research and write about topics such as Affordable Care Act, electronic health records, Medical Practice management and patient health data. You can get in touch with him on Twitter: @AidenSpencer15.
Mike O’Brien is an experienced and accomplished employment attorney, media lawyer and courtroom litigator. He consistently has received the highest possible peer reviews from rating services such as Martindale – Hubbell (AV rating) and Chambers USA (“one of the best employer lawyers in Utah”). Utah Business Magazine annually has named him one of Utah’s Legal Elite. He is the immediate past chairman of the firm’s Litigation Department and the leader of its Employment Law and Media Law practice groups. The Utah State Bar named him as its Employment Lawyer of the Year. Mike works with the local and national Society for Human Resource Management (SHRM) and serves as the legal and legislative director for Utah SHRM and Salt Lake SHRM. For such services, National SHRM honored him with its prestigious Capital Award, given annually to one of SHRM’s 170,000 members worldwide. Utah SHRM has given him its Award for Professional Excellence. He is listed in “Best Lawyers in America” for First Amendment (news media) law and employment law and in “Who’s Who Legal USA” as one of the country’s leading attorneys in management employment law. He was also cited in the 2007 editions of “Super Lawyers” for media law and “Chambers USA” for labor and employment law.
Mike partners with employers in many industries to prevent and solve employment problems. Mike is also a recognized media and First Amendment lawyer.
Ricki Ransom is a Billing Resource Manager for GroupOne Health Source, a healthcare revenue cycle management, and EHR implementation firm based out of St. Louis, Missouri. Ricki’s 30 years of healthcare reimbursement experience has led her to the Billing Resource Manager position where she consults on internal and client Accounts Receivables operations and makes suggestions to increase efficiency.
Danika Brinda, PhD, RHIA, CHPS, HCISPP (firstname.lastname@example.org)
Dr. Danika Brinda is the owner of Planet HIPAA and TriPoint Healthcare Solutions and has over 12 years of experience in healthcare privacy and security practices, including more than seven years of consulting experience in privacy and security locally and nationally.
She has worked closely with both covered entities and business associates regarding HIPAA compliance, ranging from sole provider officers to large integrated healthcare systems.
Danika’s philosophy is to help organization understand, create, simplify, and operationalize complex healthcare privacy and security regulations.
Her expertise include HIPAA risk analysis, HIPAA risk mitigation, HIPAA privacy and security policy creation, breach investigation and notification, privacy and security education, business associate process implementation, and evaluating best practices in privacy and security.
Dr. Brinda is a nationally recognized speaker on a variety of healthcare privacy and security topics.