Your Employee Handbook
8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office; Office handbook: danger in saying too much or too little; Three layers of protection: a handbook, candid reviews, and progressive discipline; and much more.
Dealing With Difficult People
How to deliver bad news to 3 kinds of underperforming employees; Got troublesome staff? Five easy rules for making the manager’s job easier; How to handle a rude dude; and Much More!
Improving Collections
Patient collections ‘bonus incentive’ program increases patient payments and staff pay; Simple but workable ways to improve collections; and much more.
Sexual Harassment
5 Common Sexual Harassment Policy Blind Spots & How to Fix Them; Tool: Model Sexual Harassment Policy; Employment Law Update: The Weinstein Edition; 8 traps to avoid when investigating a sexual harassment complaint; Checklist of steps to take when conducting an investigation; Why do some get away with sexual harassment?; Five dangers in dealing with harassment claims; Defuzzifying dangerous company cultures; Physicians behaving badly: what to do when it affects patients; Culture, psychology complicate many office issues