A manager can have great knowledge and great skills, but without credibility with both doctors and staff, don't expect success. What is credibility? It can be defined as "what we do and how we do it that causes others to respect and believe us." The "what-we-do" is the tangible things – the work and its results. The "how-we-do-it" is the behavior that demonstrates a person's … [Read more...] about 8 proven ways to totally destroy your credibility as a manager
Your career
How to build leadership skills as a new manager
Stepping into the role of a medical office manager is exciting, but it also comes with a new set of challenges. One of the most important aspects of your job is leading your team effectively. As the person responsible for the smooth day-to-day operations of the office, developing strong leadership skills is essential for your success and the success of your team. While … [Read more...] about How to build leadership skills as a new manager
10 questions to ask the retiring medical office manager
Taking over the role of medical office manager can feel like stepping into big shoes. The retiring office manager has accumulated years of knowledge and insights that you won’t find in a manual or job description. Before they leave, it’s essential to ask the right questions to ensure a smooth transition and set yourself up for success. Here are some key areas to focus on when … [Read more...] about 10 questions to ask the retiring medical office manager
Try the Pomodoro technique to focus on big projects
As a busy office administrator, you are constantly juggling multiple tasks, deadlines, and priorities. It can be easy to get overwhelmed and feel like you are not making progress on anything. When you need to focus on a large project such as monthly financials, reviewing job applications, implementing new software or other jobs that take time and concentration, try closing your … [Read more...] about Try the Pomodoro technique to focus on big projects
Empathy an important workplace leadership quality
Empathy is the ability to understand and share the feelings, thoughts, and perspectives of others. It involves not only recognizing and acknowledging the emotions of others but also demonstrating care and concern for their well-being. In the context of a workplace leader, empathy is essential for several reasons: Building Trust: Empathetic leaders are more likely to earn … [Read more...] about Empathy an important workplace leadership quality
7 ways to communicate power when you write and speak
As a medical office manager, the way you communicate can significantly impact how your team, patients, and colleagues perceive your leadership. Whether you're writing an email or speaking in a meeting, your words can convey authority and confidence. Here are seven ways to communicate power when you write and speak. 1. Be Clear and Concise Powerful communication starts with … [Read more...] about 7 ways to communicate power when you write and speak
When staffers bully their supervisor
By Lynne Curry She came to work early, rarely took a full lunch break, and almost always worked past five p.m. Six of her nine staffers considered her an effective leader. She ran a successful department until her other three direct reports drove her out. Empowered by their victory, this “gang of three” ran off two successive managers before the company’s senior … [Read more...] about When staffers bully their supervisor
Surviving the bully boss when you’re a nice person
By Lynne Curry Question: I work for a supervisor who loves to take me apart. Last week, she invited me into her office and spent 30 minutes telling me everything I did wrong. When she finally wound down, I felt shattered and said, “Thanks, I need to get back to work.” Once at my desk, I discovered I couldn’t focus. The emails in my inbox seemed to swim, and I realized … [Read more...] about Surviving the bully boss when you’re a nice person
Voice technology can give you an extra set of hands
From robotics to augmented reality and beyond, the growing prominence of technology’s role in business has been fascinating. But there is also concern that some types of technology, such as AI, may threaten people’s jobs by performing functions or even “thinking” as humans do. However, the reality is that the development of AI-related technologies, especially speech-to-text, is … [Read more...] about Voice technology can give you an extra set of hands
How to outsmart manipulators in the workplace
By Lynne Curry If you’re locked in a work relationship with a manipulative boss or coworkers who learn you’re an easy mark, they’ll manipulate you until you recognize their games and find ways to outsmart them. Here’s what you need to understand and do to stop manipulators in their tracks. Start by understanding who and what manipulators are. Next, realize how you’re … [Read more...] about How to outsmart manipulators in the workplace