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WORKING WITH PHYSICIANS

Keep your job by learning ways to stay neutral

The job of managing a medical office can be unpredictable, because there’s not the luxury of answering to just one…


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INSIGHT

8 actions to be an exceptional listener

By Stacey Hanke  bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…


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PRODUCTIVITY

Resolving employee conflict

Q: Two members of my staff don’t get along with each other—at all. The constant bickering and other childish behavior have me at my wit’s end. Sometimes I feel like I’m an elementary school teacher as opposed to a manager. This isn’t what I signed on for, and it’s…


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INSIGHT

Why you need to stop talking to start leading

By Rebecca Teasdale  bio
Recently, a colleague and I were at a dinner function with a group of leaders from a client company. We found ourselves seated at a table with…


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YOUR CAREER

How to be a strong manager even when dealing with over-controlling physicians

The sad truth about working in a medical office is that a manager often has no real job description and not much authority…


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INSIGHT

Cheap management tricks that really work

By Steve M. Cohen  bio
Sometimes office management is more a matter of quickly throwing out a good answer rather than some profound strategy or statement. I’m not trying to minimize the organization and old-fashioned brainpower that goes into…


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INSIGHT

What makes a successful practice manager

By Shane Carter  bio
Being a practice manager in today’s healthcare environment is a very tough job. Disruptive and transformational change is underway in health care delivery. The modernization of…


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MANAGING THE OFFICE

12 common errors in English you’ll want to avoid

Writing errors reflect poorly on you—and on the medical practice.
Even if English wasn’t your best subject, it’s not too late to brush up on the basics. Here are 12 common errors you’ll want to avoid…


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INSIGHT

5 ways managers can better communicate with staff

By Nick Hernandez  bio
Effective medical office managers are effective communicators. They express themselves well both orally and in writing. Further, they project an image of self-assurance and of…


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MANAGING THE OFFICE

Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?

A new study by VitalSmarts suggests that slackers, timid supervisors, toxic peers, and arrogant doctors are common in healthcare. But, while frustrating, these behavior problems aren’t the…


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