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MANAGING THE OFFICE

How to share bad news with your staff

There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive.
The practice may be relocating, and the new location could involve an unrealistic commute for some staff members. Or the practice may be merging with another practice, which will result in layoffs. Or the practice may be…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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MANAGING STAFF

When a physician commits suicide

The death of a physician or staff member can be difficult for a practice. The loss has an emotional impact on the people who…


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YOUR CAREER

Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out

To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…


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ERGONOMICS

Checking your smartphone can be a real pain in the neck—and back

A modern affliction has osteopathic physicians prescribing the selfie stance to patients checking their devices: keep your head up and hold the phone…


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READER TIPS

Set aside two hours for staff and keep interruptions in check

Some of the most annoying problems are often solved with the simplest of solutions. Such was the case at an internal medicine practice in…


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MARKETING

Telephone, email, v-mail, meeting new colleagues: how to look like a pro

In the professional world, proper communication counts big. Any manager or physician who wants to rise above the competition has…


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MANAGING THE OFFICE

Why taking your vacation is worth the hassle

If you can’t remember the last time you took a vacation, you’re not alone. While American workers are stressed, they’re not taking…


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INSIGHT

3 mistakes that cause medical practice change initiatives to fail

By Nick Hernandez  bio
Good is rarely good enough, and opportunities for improvement are never lacking. Unfortunately, the success rate of major change initiatives in…


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MANAGING THE OFFICE

Are you offering your medical office staff the hottest summer perks?

What’s the hottest summer perk? Workers surveyed by staffing firm OfficeTeam said they’re most interested in flexible schedules…


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