Medical Office Manager

Workplace Safety

5 blind spots in sexual harassment policies and how to fix them

Recent months have witnessed the morphing of workplace sexual harassment prevention from legal requirement to moral imperative. And while the current fervor is a bit unnerving for employers, to the extent it shatters complacency, it's a positive and even necessary development. Sexual harassment has evolved dramatically in the past two decades—in terms of not just conduct but … [Read more...] about 5 blind spots in sexual harassment policies and how to fix them

Manage your medical office’s holiday party liability risks

You may be hosting a big holiday party for your employees this December. And, like many medical offices do, you may be serving liquor at that party. That's fine. Just make sure you understand what you're getting yourself into. Relax. We're not going to lecture you on the dangers of drinking and driving. No sense preaching to the choir. But what we can do to help you out is … [Read more...] about Manage your medical office’s holiday party liability risks

Preventing an active shooter tragedy and saving your life

By Lynne Curry  bio According to the Bureau of Labor Statistics, workplace homicides are on the rise. Forty-four or 69.8% of the sixty-three incidents for which analysts have determined the incident's duration ended in less than five minutes. Twenty-two incidents ended in less than two minutes. Sixty percent of the incidents ended before police arrived on the … [Read more...] about Preventing an active shooter tragedy and saving your life

Is a false sense of confidence among your employees exposing your practice to costly phishing emails?

Intermedia, a cloud business applications provider, has released Part 1 of its 2017 Data Vulnerability Report, which examines the security behavioral habits of more than 1,000 office workers in the United States. Your employees are unknowingly granting hackers access Despite organizations educating employees about cyber threats and security best practices, office workers … [Read more...] about Is a false sense of confidence among your employees exposing your practice to costly phishing emails?

When an opioid crisis hits your medical practice

By Lynne Curry  bio The first time you saw "Bill" appear to nod off during a staff meeting, you pulled him aside after the meeting. When you asked if he was okay, he said he was. You gave him the benefit of the doubt because he'd worked for you for three years and been a good employee. You knew he'd recently gone through a divorce and thought maybe he'd had a hard … [Read more...] about When an opioid crisis hits your medical practice

Protecting your employees from workplace violence

By Lynne Curry  bio On June 5, 2017, John Neumann Jr. brought a semiautomatic pistol and a hunting knife into his former workplace. He killed five people before turning his gun against himself. It's become chillingly commonplace for us to learn that a terminated employee has stormed into his former workplace and killed those he holds accountable. Each time, the rest … [Read more...] about Protecting your employees from workplace violence

How to handle an angry patient

In a medical practice, an angry patient – and sometimes a really angry patient – is apt to appear any time. In a business such as a fast food restaurant, anger is minimal, because the customers don't have high expectations to begin with, says Bob Rose, PhD, of the Rose Porterfield Group, a Dallas business consulting and industrial psychology organization. But when it comes to … [Read more...] about How to handle an angry patient

8 traps to avoid when investigating a sexual harassment complaint

Don't rush to judgment—in either direction Back in the bad old days when employers didn't take sexual harassment seriously, harassment complaints were ignored or swept under the rug. To the extent they were investigated at all, the tendency was to downplay the complaint as exaggeration, fabrication or oversensitivity on the part of the victim. The good news: Today's employers … [Read more...] about 8 traps to avoid when investigating a sexual harassment complaint