Workplace conflicts happen—it’s just part of working with people. As an office manager, you’re often the go-to person for keeping things from boiling over and helping everyone get back on the same page. Whether it’s a disagreement between coworkers, frustration over office policies, or just a simple miscommunication, knowing how to step in the right way can make a big … [Read more...] about Quick Conflict Resolution Cheat Sheet
Workplace Safety
Summer Safety Tips for Your Office and Patients
July heat waves can bring more than just sweaty commutes—they can affect your office operations, your staff’s well-being, and even your patients’ health. While the summer months might feel more relaxed, it’s the perfect time to sharpen your focus on safety, both inside the practice and in the information you share with patients. Here’s how to keep things cool, functional, and … [Read more...] about Summer Safety Tips for Your Office and Patients
What Your Parking Lot Says About Your Practice—and Why It Matters More Than You Think
Before a patient ever checks in at the front desk or sees a provider, they’ve already had their first experience with your practice—and it starts in the parking lot. Whether they’re struggling to find a spot, dodging potholes, or wondering which entrance to use, that brief moment of uncertainty or frustration can set the tone for the entire visit. In a busy medical office, … [Read more...] about What Your Parking Lot Says About Your Practice—and Why It Matters More Than You Think
Slips, Trips, and Falls in Healthcare: What You Can Do to Keep Your Medical Office Safe
In a busy medical office, slips, trips, and falls can happen in the blink of an eye—but their impact can be long-lasting, both personally and professionally. As a medical office manager, safety is one of your top responsibilities, and preventing these types of injuries is a big part of that. It’s not just about compliance—it’s about protecting your team, your patients, and your … [Read more...] about Slips, Trips, and Falls in Healthcare: What You Can Do to Keep Your Medical Office Safe
Medical office safety briefing – Preventing slips, trips, and falls
Dear [Medical Office] Team, The safety and well-being of our staff and patients are of utmost importance. In a medical setting, preventing slips, trips, and falls is crucial to ensure a secure environment for both employees and those seeking medical care. Please take note of the following guidelines to minimize the risk of accidents: Clear Pathways: Keep … [Read more...] about Medical office safety briefing – Preventing slips, trips, and falls
4 proven ways to increase handwashing
Everyone knows handwashing reduces the transmission of illness. Why then is it so difficult to get staff to comply? Experts recommend four strategies to promote handwashing. 1. Make handwashing part of your practice's culture. 2. Make handwashing part of employee performance evaluation. 3. Make handwashing convenient. 4. Make handwashing pleasant. The importance of … [Read more...] about 4 proven ways to increase handwashing
How to keep things cool as election nears
Navigating political discussions in the workplace can be challenging, especially during contentious times like a U.S. presidential election. As a manager, fostering an environment of respect and civility is essential to maintaining a positive workplace culture. Here are several strategies to help your staffers with differing political positions remain civil to one … [Read more...] about How to keep things cool as election nears
Recovering from hurricanes, floods and other weather disasters
As back-to-back hurricane disasters have affected a large swath of the Southeast, many medical practices are struggling to recover and resume operations. Recovering from a disaster caused by extreme weather events can be particularly challenging for medical offices, as it directly impacts patient care and staff safety. Consider these guidelines for preparing for and recovering … [Read more...] about Recovering from hurricanes, floods and other weather disasters
TOOL: Model Employee Illness/Injury Reporting Policy
The OSHA Recordkeeping Standard requires you to record and potentially report work-related illnesses and injuries. Reporting of illnesses and injuries is also crucial to investigating, identifying and correcting problems that can lead to further incidents and OSHA violations. So, it’s crucial to establish a policy and procedure for workers to report workplace injuries and … [Read more...] about TOOL: Model Employee Illness/Injury Reporting Policy
Office safety inspection checklist
The best checklist for your workplace is one that has been developed for your specific needs. The examples outlined below do not list all the possible items for office inspections. Whatever the format of the checklist, provide space for the inspectors’ signatures and the date. Inspectors: Date: (O) Satisfactory (X) Requires … [Read more...] about Office safety inspection checklist