Medical Office Manager

Working with physicians

Sample policy for a medical office on diversity, equity and inclusion

Office Policy on Diversity, Equity, and Inclusion Policy Statement: At [Medical Office Name], we are committed to fostering a diverse, equitable, and inclusive work environment that values and respects the diversity of our employees, patients, and the communities we serve. We believe that diversity, equity, and inclusion are essential to providing quality healthcare and … [Read more...] about Sample policy for a medical office on diversity, equity and inclusion

The Israel/Hamas conflict rocks our workplace

By Lynne Curry Question: I supervise a tight-knit team of professionals that work hard and play hard. To describe them as intense would be an understatement. They all care about current events and their heated discussions add spice to the workday. Even more important, their commitment to improving the world is core to why they’re willing to work for low salaries in our small … [Read more...] about The Israel/Hamas conflict rocks our workplace

Plan now for a smooth winter holiday season

As autumn paints the world in warm hues, it's time to plan how to keep the office running smoothly over the holiday season. Staff scheduling and coverage One of the foremost considerations in holiday planning is managing staff scheduling and coverage. Start by reviewing vacation requests submitted by your staff. Ensure that requests are handled well in advance, allowing ample … [Read more...] about Plan now for a smooth winter holiday season

Know the signs and risk factors for physician suicide

This week of Sept. 10 through Sept. 16 is National Suicide Prevention Week, and Sunday, Sep. 17, is National Physician Suicide Awareness Day. Physicians are at a higher risk of suicide and suicidal ideation than the general population, says the American Medical Association. Suicidal ideation has been associated with high workload volume  and medical errors. Although previous … [Read more...] about Know the signs and risk factors for physician suicide

Is our wart lady here yet? Respecting patient privacy and dignity

True story: A friend of a staff member here at Medical Office Manager, awaiting treatment at a general practitioner's office for a small but bothersome wart, heard this loud call into the crowded waiting room, "Is our wart lady here yet?" She changed doctors after that embarrassing experience. Calling patients into medical office examination rooms while protecting their … [Read more...] about Is our wart lady here yet? Respecting patient privacy and dignity

What to do when a student forges a note from the doctor

Question: We were contacted by a local school today questioning a doctor's note from the provider. We had the school send a copy of the note and learned that the parent of the patient (the patient is a minor) had created a letter that appeared to come from our practice. It looked like it was on letterhead, sort of, and included the practice information and the doctor's name at … [Read more...] about What to do when a student forges a note from the doctor

Make a good impression with your email closing

How you end a business email can leave a lasting impression on the recipient. The right closing can make your email feel more professional and polished, while a poor closing can detract from the message you're trying to convey. In this article, we'll explore some tips and best practices for concluding your business emails in a way that leaves a positive impression on your … [Read more...] about Make a good impression with your email closing

Before, during and after a flood: Is your medical office prepared?

Flood preparedness is an ongoing process. Regularly review and update your flood preparedness plan to ensure it remains effective and aligned with any changes in your medical office's operations and environment. Pre-Flood Preparedness: Risk Assessment: Identify flood-prone areas near the medical office and assess the likelihood of flooding. Emergency Contacts: Maintain … [Read more...] about Before, during and after a flood: Is your medical office prepared?

Practice the art of active listening

Whether you dealing with a patient at the front desk, a staffer with a problem or a physician partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged … [Read more...] about Practice the art of active listening