Join Michelle Krohn for this practical, ‘how-to” webinar that’s packed with the proven tricks, tips and techniques to improve customer service and patient satisfaction in your practice. Here is just a sample of what you will learn: Why customer service starts the minute a patient walks up to your front desk or goes to your website, and how that directly affects practice growth and patient satisfaction Why customer service in medical offices often slips without anyone noticing or taking simple proven steps to improve your service Why poor communication and inadequate information has an immediate negative impact and the proven steps to take to immediately improve communication Why it pays to standardize your patient communication to improve customer support Specific, proven ideas, tips and techniques to immediately improve the patient experience at your office, including making appointments, keeping patients informed, making it easier to fill out forms, answering phones, managing and reducing wait times, setting up follow-up appointments, staying in touch with your clients … And MUCH MORE! Date: Wed.,… . . . read more.
Join Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions”, for a fast-paced, practical look at developing an accountability culture in your organization.
Join Karen Zupko, Founder and President of KarenZupko & Associates, in this fast-paced program filled with practical examples of how to modernize your revenue cycle, save on overhead, and improve collections.
Jen Bell, MSOLE, CPC, CPMA, CHC, from Karen Zupko & Associates gives you the tools and knowledge you need to comply with new telehealth regulations. Learn how they apply to your practice and how to plan for the future.
