Medical Office Manager

Risk management

Model Flu Vaccination Policy
(Mandatory and Voluntary)

Why you need this policy: Vaccination is the most effective defense against flu viruses. So it behooves you to ensure that your staff members get flu shots every year at the start of every flu season. But what if someone neglects or just plain refuses to be vaccinated? How this policy helps you: If someone neglects or just plain refuses to be vaccinated, you have two … [Read more...] about Model Flu Vaccination Policy
(Mandatory and Voluntary)

The predatory patient and your workplace environment

By Lynne Curry  bio You've met the predatory patient and possibly even tangled with him. He or she makes life difficult for your staff, particularly your front desk employees, and possibly even for you because his status as a patient enables him to do so. Often he represents hundreds of thousands of dollars in billings. Do medical practices have a responsibility to … [Read more...] about The predatory patient and your workplace environment

Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?

A new study by VitalSmarts suggests that slackers, timid supervisors, toxic peers, and arrogant doctors are common in healthcare. But, while frustrating, these behavior problems aren't the real problem. The real problem in healthcare is silence. VitalSmarts’ study of workplace drama in healthcare found that while most employees and physicians frequently witness these … [Read more...] about Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?

HIPAA data breaches in 2017: Another record breaking year!

By Danika Brinda  bio Unfortunately as promised, 2017 brought many challenges to properly protecting patient information in healthcare. We saw a record number of data breaches in 2016 with cybersecurity being on a fast and furious rise. In 2017, the trend continued with many healthcare organizations being hit with different cybersecurity attacks, resulting in data … [Read more...] about HIPAA data breaches in 2017: Another record breaking year!

5 blind spots in sexual harassment policies and how to fix them

Recent months have witnessed the morphing of workplace sexual harassment prevention from legal requirement to moral imperative. And while the current fervor is a bit unnerving for employers, to the extent it shatters complacency, it's a positive and even necessary development. Sexual harassment has evolved dramatically in the past two decades—in terms of not just conduct but … [Read more...] about 5 blind spots in sexual harassment policies and how to fix them

Manage your medical office’s holiday party liability risks

You may be hosting a big holiday party for your employees this December. And, like many medical offices do, you may be serving liquor at that party. That's fine. Just make sure you understand what you're getting yourself into. Relax. We're not going to lecture you on the dangers of drinking and driving. No sense preaching to the choir. But what we can do to help you out is … [Read more...] about Manage your medical office’s holiday party liability risks

Just how truthful is that applicant’s resume? Here’s how to find out

There's always tough competition for a good job. And sometimes, to beat out the competition, people do more than brush up their resumes. Some fabricate the facts to get in a better position for winning a job. But there's a way to sort out the facts from the fiction, says Michelle Taylor, PhD, of Taylor Consulting in Huntington Beach, CA, a company that provides psychological … [Read more...] about Just how truthful is that applicant’s resume? Here’s how to find out