When Audrey M. Serban gives her staff members rewards for work done well, she can be sure the reward is something the employee will like. This is because she has a list of "favorites" for each staffer, and chooses the gift, large or small, from it. Serban, manager for a professional office in New Jersey, says, "I thought I'd share an idea that seems to work great. I created a … [Read more...] about ‘Favorites’ list source of popular employee rewards
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Start local managers group to make job easier
"It doesn't matter if there are three people or five or 20," says the manager of an internal specialty medical office in Tennessee. It's worth the effort to set up a local management group. She did that in her area years ago and still finds it useful. The setup was not difficult. It was just a matter of calling the other managers and saying, "Why don't we get together and … [Read more...] about Start local managers group to make job easier
PTO gives unquestioned days off plus a bank for catastrophes
The standard days-off policy has two downfalls, says the office manager of a six-physician, 16-staff office in North Carolina. One is that it isn’t fair, because some people abuse the sick leave and turn it into extra vacation days. The other is that keeping track of how long each person has been out and for what is a nightmare. So the office manager moved to a paid-time-off … [Read more...] about PTO gives unquestioned days off plus a bank for catastrophes
A teacher planning book is enough for complete hospital visit notes
It's worked for years. It costs less than $10. And with it, practice manager Patricia Russell has never missed posting a single hospital or nursing home visit. It's a teacher's daily plan book. And for any physician who doesn't use a digital device for note taking, it's the perfect solution for documenting out-of-office visits, says Russell who manages the internal medicine … [Read more...] about A teacher planning book is enough for complete hospital visit notes
Creativity helps increase patient payments
If your practice is like most, it regularly struggles with patient payment issues. Churchland Internal Medicine in Chesapeake, VA, has found a solution – actually several – to help resolve payment problems. "In our office, when a patient is asked for a payment on a balance and does not pay, we set up a payment agreement," says Linda Warren, office manager. Then, the office … [Read more...] about Creativity helps increase patient payments
Virginia manager uses contests to help turn staff into a team
A new manager set building staff teamwork as her first goal. And she decided that the best way to reach that goal was to make it fun. So she set up contests that require the staff to work and think together and come up with ideas that will benefit the office. The neurological practice in Virginia has eight physicians and 36 staff. The first contest was held in a restaurant … [Read more...] about Virginia manager uses contests to help turn staff into a team
New York OB/GYN practice discovers 2 astonishingly easy ways to pull in more patients
A one-physician OB/GYN practice that opened in the last decade reached its patient census goals almost immediately using nothing but common-sense marketing. It became so busy, in fact, that it is now open an additional two nights a week plus Saturday mornings. The marketing has focused on two elements. First is no waiting. “We’ve had patients transfer here just because they … [Read more...] about New York OB/GYN practice discovers 2 astonishingly easy ways to pull in more patients