Good managers manage. If this seems like an obvious statement, consider the many areas of the practice you manage: patient scheduling, billing and collections, purchasing and leasing, office technology, compliance, and others. You also manage a staff. If this, too, seems obvious, ask yourself a question: Have you ever taken the time to think about what "managing a staff" … [Read more...] about Are you managing or mentoring your staff?
Productivity
Model Employee Social Networking Policy
Why you need this model policy: This model policy will help you protect your practice from the potential threat posed by employee blogging, tweeting, Instagramming, and other social networking. How this model policy helps you: The key to protecting your practice is by implementing clear and specific policies to establish your right to discipline employees for social … [Read more...] about Model Employee Social Networking Policy
Compliance perspective: How to keep an employee from damaging your practice on social media
In the cyber age, protecting your practice from the potential threat posed by employee blogging, tweeting, Instagramming, and other social networking is a business imperative. But how? To find out, keep reading. . . It is your business The starting point is recognizing that social networking by employees is not purely a private matter. Over the past decades, courts and … [Read more...] about Compliance perspective: How to keep an employee from damaging your practice on social media
How to eliminate meeting pain points and stop wasting time
Love 'em or hate 'em, meetings are an essential platform for sharing information, brainstorming new ideas, and collaborating as a team. But are they always necessary? It doesn't seem so, finds new research from Accountemps. Professionals surveyed said they spend more than one-fifth (21 percent) of their work hours in meetings but feel a quarter of that time is wasted. Workers … [Read more...] about How to eliminate meeting pain points and stop wasting time
How can I get my staff to work as a team?
Q: My staff consists of smart, capable individuals, who are great at accomplishing their own tasks. But when it comes to teamwork, especially team projects, results are sorely lacking. What am I doing wrong? A: First, kudos on what sounds like a great staff. "Smart, capable individuals" certainly provide a strong foundation for building a team. But, as you've discovered, … [Read more...] about How can I get my staff to work as a team?
How to handle the 4 most common types of “disconnected” staffers
Why don't those staffers perform the way the manager wants them to perform? To a great extent it's because there's no connection between the staffer and the job. For an employee to do well, there have to be three connectors. They are: fit (or intellectual connection) passion (or emotional connection); and ownership (a sense of having enough importance to think and act like an … [Read more...] about How to handle the 4 most common types of “disconnected” staffers
CMS proposes changes to modernize Medicare and aid the doctor-patient relationship
The Centers for Medicare & Medicaid Services (CMS) has proposed changes that would increase the amount of time that doctors and other clinicians can spend with their patients by reducing the burden of paperwork that clinicians face when billing Medicare. The proposed rules are intended to help restore the doctor-patient relationship by empowering clinicians to use their … [Read more...] about CMS proposes changes to modernize Medicare and aid the doctor-patient relationship
Three dimensions of medical practice cohesion
By Nick Hernandez bio Cohesion is the intense bonding of employees, strengthened over time, that results in absolute trust. It is characterized by the subordination of self and an intuitive understanding of the collective actions of your medical practice and of the importance of teamwork, resulting in increased productivity. Cohesion is achieved by fostering positive … [Read more...] about Three dimensions of medical practice cohesion
Is your career headed nowhere?
In your role as medical office manager, you no doubt set goals for the practice and your staff. But have you taken the time to think about your career goals? As baseball great Yogi Berra said, "If you don't know where you're going, you might not get there." Understanding the process Although a performance appraisal or a new year may seem like an ideal time to set goals, … [Read more...] about Is your career headed nowhere?
Use straight talk to solve 4 common people problems in your office
The key to success as a manager is being up-front with employees. Yet that is what managers are most reluctant to do. They don't want to sit down with a staff member and say, "You are messing up on this, and I cannot allow it to continue." That reluctance is a normal human trait. People don't like confrontation. In fact, one human resources consultant says most of her clients … [Read more...] about Use straight talk to solve 4 common people problems in your office